---
title: "Receive shipment"
slug: "receive-shipment"
updated: 2026-10-15T00:45:57Z
published: 2026-10-15T00:45:57Z
canonical: "help.servicetitan.com/receive-shipment"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Receive shipment

## Overview

It is important to begin tracking your items by serial number from the moment you receive a shipment. Serializing helps reduce loss and theft.

---

### 

#### Who uses this feature

- Managers, purchasing managers, and technicians

#### Feature configuration

- Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.

## Things to know

- Before you can save a shipment you receive, enter the serial numbers for all serialized items you are receiving.

## Receive a shipment

1. Go to the navigation bar and click **Inventory**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-inventory-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A04Z&se=2026-10-31T01%3A42%3A04Z&sr=c&sp=r&sig=qpq%2BxSKBqHMLns1CZxTcT%2FHosXdnJnF4%2BYelooPxWZY%3D).
2. From the side menu, select **Purchase Orders**. The *Purchase Orders* page opens.
3. Click the **Sent** or **Partially Received** tab and select the purchase order (PO) you want to receive. The PO record opens.![A cursor clicking the Sent tab on the PO screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-shipment-image-7f05ndj1.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A04Z&se=2026-10-31T01%3A42%3A04Z&sr=c&sp=r&sig=qpq%2BxSKBqHMLns1CZxTcT%2FHosXdnJnF4%2BYelooPxWZY%3D)

> [!TIP]
> **Tip:** Use the search bar to find the PO you want to receive. The PO number is on the packing slip.
4. Click **Receive**.

> [!NOTE]
> **Note:** You can receive POs in bulk. For more information, see [Receive purchase orders](/construction/docs/receive-purchase-orders).

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-shipment-image-0wub81da.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A04Z&se=2026-10-31T01%3A42%3A04Z&sr=c&sp=r&sig=qpq%2BxSKBqHMLns1CZxTcT%2FHosXdnJnF4%2BYelooPxWZY%3D)In the *Item List* table, under the **Serial Numbers** column, you can see the items that need a serial number. To enter a serial number for an item you are receiving:
5. Click the **Edit**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-shipment-image-o7zqa4ab.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A04Z&se=2026-10-31T01%3A42%3A04Z&sr=c&sp=r&sig=qpq%2BxSKBqHMLns1CZxTcT%2FHosXdnJnF4%2BYelooPxWZY%3D)icon, under the **Serial Numbers** column.![A cursor clicking Edit under the Serial Number column.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-shipment-image-1q792icm.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A04Z&se=2026-10-31T01%3A42%3A04Z&sr=c&sp=r&sig=qpq%2BxSKBqHMLns1CZxTcT%2FHosXdnJnF4%2BYelooPxWZY%3D)
6. In the pop-up window that opens, enter the serial number and click **Save**.

> [!NOTE]
> **Note:** If the item quantity received is 2, enter two unique serial numbers for that item.

![Image showing the pop-up screen to change the serial number.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-shipment-image-tfxnt33d.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A04Z&se=2026-10-31T01%3A42%3A04Z&sr=c&sp=r&sig=qpq%2BxSKBqHMLns1CZxTcT%2FHosXdnJnF4%2BYelooPxWZY%3D)After you enter and save all of the serial numbers for an item, the item is marked as **Complete**.![Image showing the item that is marked as Complete.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-shipment-image-bubtwl5s.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A04Z&se=2026-10-31T01%3A42%3A04Z&sr=c&sp=r&sig=qpq%2BxSKBqHMLns1CZxTcT%2FHosXdnJnF4%2BYelooPxWZY%3D)
7. When you're finished, click **Save**.

The items you received can now be tracked with the assigned serial numbers.

## Want to learn more?

- See [Receive purchase orders](/construction/docs/receive-purchase-orders)
- See [Identify and serialize inventory](/construction/docs/identify-and-serialize-inventory)