--- title: "Receive purchase orders in the inventory mobile app" slug: "receive-purchase-orders-in-the-inventory-mobile-app" updated: 2026-10-15T00:46:18Z published: 2026-10-15T00:46:18Z canonical: "help.servicetitan.com/receive-purchase-orders-in-the-inventory-mobile-app" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Receive purchase orders in the inventory mobile app ## Overview When an office employee creates a PO and marks it as sent in ServiceTitan, the technician can mark the item as arrived in the Inventory Mobile app and begin the receiving process for the PO. --- ### #### Who uses this feature - Office employees and Technicians - Applies to all business types #### Feature configuration - Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details. ## Things to know - The **Marked as Arrived** status is specific to purchase orders only in the Inventory Mobile app. - You can receive items with less or more quantity than you ordered in the PO. In this case, the PO is marked as either **Missing Qty** or **Extra Qty.** You get a notification about the issue in ServiceTitan. You can always go back and continue receiving the items. For more about receiving items with less quantity, see [Partially receive a purchase order](/construction/docs/receive-purchase-orders-in-the-inventory-mobile-app#partially-receive-a-purchase-order). ## Mark the item as arrived 1. Select the PO you want to work with and tap **Mark as Arrived**.![A cursor tapping Mark as Arrived on the Receive POs screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-purchase-orders-in-the-inventory-mobile-app-image-ch80q1u8.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A26Z&se=2026-10-31T02%3A43%3A26Z&sr=c&sp=r&sig=Op4MFb5kumyjfCcZlKNQs8b1Kx27965cE88Z6JyIB1E%3D) > [!NOTE] > **Note:** The tag on the PO record shows if the PO has been received and whether it was received fully or partially. 2. On the *Mark As Arrived* screen that opens, attach a photo of the current PO. > [!NOTE] > **Note:** You are required to attach at least one photo. Otherwise an error message displays. 3. To attach a photo, you can do one of the following: 1. Tap the **Camera** to take a picture of the item. 2. Tap **Gallery** to upload the picture of the item from your mobile.![Image showing how to attach a photo.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-purchase-orders-in-the-inventory-mobile-app-image-5ts02o2i.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A26Z&se=2026-10-31T02%3A43%3A26Z&sr=c&sp=r&sig=Op4MFb5kumyjfCcZlKNQs8b1Kx27965cE88Z6JyIB1E%3D) > [!NOTE] > **Note:** You can retake, view, and delete the attached photos. 4. After you attach a photo, tap **Next**.![A cursor tapping Next on the Mark as Arrived screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-purchase-orders-in-the-inventory-mobile-app-image-5uvbm5kq.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A26Z&se=2026-10-31T02%3A43%3A26Z&sr=c&sp=r&sig=Op4MFb5kumyjfCcZlKNQs8b1Kx27965cE88Z6JyIB1E%3D) > [!NOTE] > **Note:** You can attach more than one photo. 5. In the **Vendor Document Number** field, add the vendor document number. > [!NOTE] > **Note:** The vendor document number doesn't need to be unique. 6. When finished, tap **Submit**.![A cursor tapping Submit on the Mark as Arrived screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-purchase-orders-in-the-inventory-mobile-app-image-hk0bgcxs.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A26Z&se=2026-10-31T02%3A43%3A26Z&sr=c&sp=r&sig=Op4MFb5kumyjfCcZlKNQs8b1Kx27965cE88Z6JyIB1E%3D) After the item is marked as arrived, you can do one of the following: - Return to POs - [Start Receiving](/construction/docs/receive-purchase-orders-in-the-inventory-mobile-app#fully-receive-a-purchase-order) ![Image showing options after the item is marked as arrived.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-purchase-orders-in-the-inventory-mobile-app-image-qmj2ubnt.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A26Z&se=2026-10-31T02%3A43%3A26Z&sr=c&sp=r&sig=Op4MFb5kumyjfCcZlKNQs8b1Kx27965cE88Z6JyIB1E%3D) ## Fully receive a purchase order 1. Select the PO you want to receive, and tap **Start Receiving**. The PO record opens showing available items.![A cursor tapping Start Receiving on the Receive POs screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-purchase-orders-in-the-inventory-mobile-app-image-1c7lazsa.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A26Z&se=2026-10-31T02%3A43%3A26Z&sr=c&sp=r&sig=Op4MFb5kumyjfCcZlKNQs8b1Kx27965cE88Z6JyIB1E%3D) 2. In the *Uncounted* tab, enter the number of items you ordered in the PO and tap **Confirm** to fully receive the PO.![A cursor tapping Confirm after entering the number of items.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-purchase-orders-in-the-inventory-mobile-app-image-pg7tewlb.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A26Z&se=2026-10-31T02%3A43%3A26Z&sr=c&sp=r&sig=Op4MFb5kumyjfCcZlKNQs8b1Kx27965cE88Z6JyIB1E%3D) > [!TIP] > **Tip:** Tap **More![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-purchase-orders-in-the-inventory-mobile-app-image-h0zwd51p.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A26Z&se=2026-10-31T02%3A43%3A26Z&sr=c&sp=r&sig=Op4MFb5kumyjfCcZlKNQs8b1Kx27965cE88Z6JyIB1E%3D)**to edit the quantity of the item you want to receive or return the item back to Uncounted. ![A cursor tapping More to edit the quantity of the item to receive or return the item back to Uncounted.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-purchase-orders-in-the-inventory-mobile-app-image-cn1ruta6.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A26Z&se=2026-10-31T02%3A43%3A26Z&sr=c&sp=r&sig=Op4MFb5kumyjfCcZlKNQs8b1Kx27965cE88Z6JyIB1E%3D) > [!TIP] > **Tip:** Tap the **item image > See More** to see the larger image and detailed information about the item. ![Image showing how to view](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-purchase-orders-in-the-inventory-mobile-app-image-9h960zhd.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A26Z&se=2026-10-31T02%3A43%3A26Z&sr=c&sp=r&sig=Op4MFb5kumyjfCcZlKNQs8b1Kx27965cE88Z6JyIB1E%3D) 3. To receive the item, go to the *Counted* tab and tap **Done**.![A cursor tapping Done on the PO record screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-purchase-orders-in-the-inventory-mobile-app-image-26jkxizm.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A26Z&se=2026-10-31T02%3A43%3A26Z&sr=c&sp=r&sig=Op4MFb5kumyjfCcZlKNQs8b1Kx27965cE88Z6JyIB1E%3D) 4. Review the PO Summary, and tap **Finish & Receive PO**.![A cursor tapping Finish and Receive PO to fully receive PO.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-purchase-orders-in-the-inventory-mobile-app-image-e46zvam6.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A26Z&se=2026-10-31T02%3A43%3A26Z&sr=c&sp=r&sig=Op4MFb5kumyjfCcZlKNQs8b1Kx27965cE88Z6JyIB1E%3D) > [!TIP] > **Tip:** To edit the current vendor document number, tap **Edit**, update the vendor document number as needed, then tap **Done**. ![A cursor tapping Done after entering vendor document number.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-purchase-orders-in-the-inventory-mobile-app-image-fc72haw7.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A26Z&se=2026-10-31T02%3A43%3A26Z&sr=c&sp=r&sig=Op4MFb5kumyjfCcZlKNQs8b1Kx27965cE88Z6JyIB1E%3D) > [!TIP] > **Tip:** To attach more photos, tap **Add**. ![Image showing how to add more photos.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-purchase-orders-in-the-inventory-mobile-app-image-sovqs8ly.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A26Z&se=2026-10-31T02%3A43%3A26Z&sr=c&sp=r&sig=Op4MFb5kumyjfCcZlKNQs8b1Kx27965cE88Z6JyIB1E%3D) ## Partially receive a purchase order 1. Select the PO you want to partially receive, and tap **Start Receiving**. > [!NOTE] > **Note:** If you want to continue receiving a partially received PO, tap **Mark as Arrived** and follow the steps in the [Fully receive a purchase order](/construction/docs/receive-purchase-orders-in-the-inventory-mobile-app#fully-receive-a-purchase-order) section. ![A cursor tapping Mark as Arrive on the partially received PO record.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-purchase-orders-in-the-inventory-mobile-app-image-2eoaw7n3.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A26Z&se=2026-10-31T02%3A43%3A26Z&sr=c&sp=r&sig=Op4MFb5kumyjfCcZlKNQs8b1Kx27965cE88Z6JyIB1E%3D) 2. In the *Uncounted* tab, enter the number of items you want to receive and tap **Confirm.** 3. Go to the *Counted* tab and tap **Done**. 4. Review the PO Summary, and tap **Partially Receive PO**.![A cursor tapping Partially Receive PO after reviewing the PO Summary.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-purchase-orders-in-the-inventory-mobile-app-image-0u0l85lz.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A26Z&se=2026-10-31T02%3A43%3A26Z&sr=c&sp=r&sig=Op4MFb5kumyjfCcZlKNQs8b1Kx27965cE88Z6JyIB1E%3D) > [!TIP] > **Tip:** To edit the current vendor document number, tap **Edit**, update the vendor document number as needed, then tap **Done**. > [!TIP] > **Tip:** To attach more photos, tap **Add**. 5. On the confirmation pop-up that opens, tap **Partially Receive**. > [!NOTE] > **Note:** Make sure you count all items in the shipment as you can't change the quantity once you've received some of them. ## Receive a serialized item > [!NOTE] > **Note:** For more information about the serialized items, see [Serialized Inventory](/v1/docs/serialized-inventory-home). 1. Select the PO you want to receive, and tap **Start Receiving**. The PO record opens showing available items. > [!NOTE] > **Note:** If the item is serialized, it is marked as **Serialization Incomplete**. ![Image showing the serialized item.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-purchase-orders-in-the-inventory-mobile-app-image-c3vi4v7b.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A26Z&se=2026-10-31T02%3A43%3A26Z&sr=c&sp=r&sig=Op4MFb5kumyjfCcZlKNQs8b1Kx27965cE88Z6JyIB1E%3D) 2. Enter the number of items you want to receive and tap **Confirm**. 3. On the *Serial Numbers* screen that opens, enter the serial numbers of all items you want to receive. 4. To enter the serial numbers of items, do one of the following: 1. Enter manually. 2. Tap **Scan![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-purchase-orders-in-the-inventory-mobile-app-image-ona7ne8v.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A26Z&se=2026-10-31T02%3A43%3A26Z&sr=c&sp=r&sig=Op4MFb5kumyjfCcZlKNQs8b1Kx27965cE88Z6JyIB1E%3D)**and scan the item barcode. 5. When finished, tap **Finish and Receive Item**.![A cursor tapping Finish and Receive Item.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/receive-purchase-orders-in-the-inventory-mobile-app-image-4zd2cixa.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A26Z&se=2026-10-31T02%3A43%3A26Z&sr=c&sp=r&sig=Op4MFb5kumyjfCcZlKNQs8b1Kx27965cE88Z6JyIB1E%3D) 6. Review the PO summary, and tap **Submit**. ## Want to learn more? - See [Receive purchase orders](/construction/docs/receive-purchase-orders)