---
title: "What is the process for setting up new contact centers with individual phone numbers in Dialpad and how can user licenses be updated for this setup?"
slug: "process-setting-up-new-contact-centers-individual-phone-numbers-dialpad-user-lic"
updated: 2026-10-15T01:13:31Z
published: 2026-10-15T01:13:31Z
canonical: "help.servicetitan.com/process-setting-up-new-contact-centers-individual-phone-numbers-dialpad-user-lic"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the process for setting up new contact centers with individual phone numbers in Dialpad and how can user licenses be updated for this setup?

## Problem

You need to create additional contact centers with unique phone numbers. You also need to update employee licenses for these new setups.

## Solution

Duplicate a contact center and change the assigned phone numbers and operators. Update the user license from **Settings > Phones Pro > Account Setup**.

### Set up new contact centers

1. In [Dialpad](https://dialpad.com/officesettings), go to **Admin Settings > Ai Contact Centers** and select a contact center.
2. In the contact center page selected, click **Duplicate**. This copies everything except the assigned phone numbers.
3. Rename the new contact center to match its purpose (for example, Plumbing).
4. Under *Phone number(s)* click **Add a number** if you already have a specific number available or create one by going into ServiceTitan and [adding a new tracking number](/construction/docs/add-and-assign-tracking-numbers-in-phones-pro).
5. Edit the **Agents & Admins** section. Assign each agent to the correct contact center.

> [!NOTE]
> **Note:** If you duplicate a contact center, you don't need to change call routing or business hours.

### Update employee licenses

1. Go to the navigation bar and click **Settings > Phones Pro > Account Setup**.
2. Next to the employee names, select **Standard** or **Advanced**.
3. > [!NOTE]
> **Note:** Standard seats can be added to departments only and do not have access to the same features as advanced seats. Advanced Seat includes an embedded phone and provides the benefit of not having to click Call Bubbles and other features. We recommend this for your customer service representatives, call center managers, and other front office staff.
4. At the bottom of the *Account Setup* page, click **Save**. For more, see [Add new user as a phones pro user: recommended workflow](/construction/docs/add-new-user-as-a-phones-pro-user-recommended-workflow).

> [!NOTE]
> **Note:** You can only upgrade employee seats. To downgrade a license, an Admin user needs to contact [ServiceTitan Technical Support](https://go.servicetitan.com/#/ask) for further assistance.

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)