---
title: "Process payments through Automated Clearing House (ACH) in the ServiceTitan Field Mobile App"
slug: "process-payments-through-automated-clearing-house-ach-servicetitan-field-mobile"
updated: 2026-10-29T12:37:27Z
published: 2026-10-29T12:37:27Z
canonical: "help.servicetitan.com/process-payments-through-automated-clearing-house-ach-servicetitan-field-mobile"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Process payments through Automated Clearing House (ACH) in the ServiceTitan Field Mobile App

## Overview

Enter bank details, and add a check number if you have a physical check, to process payments directly in the Field Mobile App through Automated Clearing House (ACH). This allows you to fully complete on-site payments quickly while helping your business transition from paper to digital.

> [!NOTE]
> **Note:** If you'd prefer to scan a check for payment, see [Process check payments with Mobile Remote Deposit Capture (MRDC) in the ServiceTitan Field Mobile App](/construction/docs/process-check-payments-mobile-remote-deposit-capture-mrdc-servicetitan).

> [!TIP]
> **Tip:** If the video doesn't play in full screen, tap **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-horiz.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A36Z&se=2026-10-31T02%3A47%3A36Z&sr=c&sp=r&sig=av22Bc1O5qbFRAjY2YrIgDZBlWtoqtmjMczt2p%2BF008%3D) then **Fit Screen** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-fit-screen.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A36Z&se=2026-10-31T02%3A47%3A36Z&sr=c&sp=r&sig=av22Bc1O5qbFRAjY2YrIgDZBlWtoqtmjMczt2p%2BF008%3D).

[KB - Process ACH Payments in the Field Mobile App Video](https://fast.wistia.net/embed/iframe/7q6211uxdc?web_component=true&seo=true&videoFoam=false)

---

### 

#### Who uses this feature

- Technicians
- Primarily benefits Residential Service and Replacement and Residential Construction business types
- Applies to all trades

#### Feature configuration

- The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements).
- If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com).
- Account configuration and [office setup](/construction/docs/set-up-payment-types-in-servicetitan) are required to use this feature. Please contact your office for details.

> [!NOTE]
> **Note:** For details on ACH compliance, see [Guide to ACH payment compliance](/construction/docs/guide-to-ach-payment-compliance).

## Things to know

- In Commercial terminology, jobs are referred to as work orders.
- If you accept ACH check payments without an internet connection, the payment is shown as *Not yet processed*. Sync your device within 72 hours to fully process payment. The transaction is stored and then later processed when you're back online.
- Required fields may vary depending on the payment processor your office set up: Adyen or ProfitStars/Jack Henry & Associates.

## Best practices

- Keep physical checks for at least seven days to ensure the payment has been posted. After that, you can shred and discard physical checks.
- If you're on a sales call and sell an estimate, you may need to collect an initial deposit. For how to collect estimate deposits, see [Collect deposits on sold-for-later estimates in the ServiceTitan Field Mobile App](/construction/docs/collect-deposits-sold-for-later-estimates-servicetitan-field-mobile-app).

## Use cases

- As a Residential Service and Replacement technician:
  - You finish a water heater install and collect a $150 check using the ACH payment type. You enter the check details directly in the Field Mobile App and submit it for processing.
  - On a drain cleaning job, you tap ACH, enter the homeowner's routing and account numbers, and complete the payment.
- As a Residential Construction technician:
  - You finish work on a new HVAC install and log the check payment immediately through ACH entry.
  - The homeowner gives a handwritten check at the final walkthrough; you add the required details using the ACH payment type.
  - A subcontractor's check for materials gets entered and confirmed by you through an ACH transaction.

## Process an ACH payment in the Field Mobile App

Manually entering a check works as an ACH transaction or bank transfer. To manually enter a check:

1. Open your job and tap the **Invoice** (Residential) or **Work Order** (Commercial) tab.
2. Scroll to the *Payments* section and tap **Pay**. ![Invoice summary showing customer authorization, items, and payment details with a pay button.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/process-payments-through-automated-clearing-house-ach-in-the-servicetitan-field-mobile-app-image-v0va3p8c.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A36Z&se=2026-10-31T02%3A47%3A36Z&sr=c&sp=r&sig=av22Bc1O5qbFRAjY2YrIgDZBlWtoqtmjMczt2p%2BF008%3D)
3. On the *Add Payment* screen that opens, enter the **Payment Amount**.
4. (Optional) Add a **Memo** describing what the payment is for. ![Payment details screen showing amount, memo, and payment type fields for entry.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/process-payments-through-automated-clearing-house-ach-in-the-servicetitan-field-mobile-app-image-0427am5r.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A36Z&se=2026-10-31T02%3A47%3A36Z&sr=c&sp=r&sig=av22Bc1O5qbFRAjY2YrIgDZBlWtoqtmjMczt2p%2BF008%3D)
5. Tap the **Payment Type** dropdown and select **ACH**.

> [!NOTE]
> **Note:** How the ACH Payment Type is named in the Field Mobile App is dependent upon how [your office set it up](/construction/docs/set-up-payment-types-in-servicetitan#customize-payment-types). Check with your office to confirm the name of the payment type you should select for ACH payments.

![Payment options screen showing various card and bank account choices for adding payment.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/process-payments-through-automated-clearing-house-ach-in-the-servicetitan-field-mobile-app-image-8aeq4utw.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A36Z&se=2026-10-31T02%3A47%3A36Z&sr=c&sp=r&sig=av22Bc1O5qbFRAjY2YrIgDZBlWtoqtmjMczt2p%2BF008%3D)
6. Review the *Please Note* message that pops up, then click **X** or **Okay** to close the message, depending on what your screen shows.
7. In the new fields that appear on the *Add Payment* screen, enter the following details:
  1. **Name on Check**

> [!NOTE]
> **Note:** This field is pre-populated with the name of the customer record. You may need to edit it so that the customer's name is exactly as it appears on the check.
  2. **Routing Number**
  3. **Account Number**
  4. **Confirm Account Number**
  5. (Optional) **Check Number** ![Payment details form showing fields for check information and payment amount.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/process-payments-through-automated-clearing-house-ach-in-the-servicetitan-field-mobile-app-image-g6k94u82.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A36Z&se=2026-10-31T02%3A47%3A36Z&sr=c&sp=r&sig=av22Bc1O5qbFRAjY2YrIgDZBlWtoqtmjMczt2p%2BF008%3D)

> [!TIP]
> **Tip:** If you're not sure where to find the check details, tap the **Help** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-help-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A36Z&se=2026-10-31T02%3A47%3A36Z&sr=c&sp=r&sig=av22Bc1O5qbFRAjY2YrIgDZBlWtoqtmjMczt2p%2BF008%3D) icon for instructions.

![Illustration of a check with routing, account, and check numbers labeled below.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/process-payments-through-automated-clearing-house-ach-in-the-servicetitan-field-mobile-app-image-42m2xxfw.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A36Z&se=2026-10-31T02%3A47%3A36Z&sr=c&sp=r&sig=av22Bc1O5qbFRAjY2YrIgDZBlWtoqtmjMczt2p%2BF008%3D)
  6. If your office uses Adyen as their payment processor, two additional required fields appear:
    - **Account Type:** Select **Checking** or **Savings** depending on the type of bank account.
    - **Account Holder Type:** Select **Personal** if the account belongs to an individual, or **Business** if it belongs to a company.![Form fields for account number, check number, account type, and holder type selection.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image4(8).png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A36Z&se=2026-10-31T02%3A47%3A36Z&sr=c&sp=r&sig=av22Bc1O5qbFRAjY2YrIgDZBlWtoqtmjMczt2p%2BF008%3D)
8. Tap **Continue** or **Pay**, depending on what your screen shows.
9. On the *Payment Authorization* screen that opens, have the customer sign to authorize the payment. ![Payment authorization form requiring electronic signature and bank account details for transactions.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/process-payments-through-automated-clearing-house-ach-in-the-servicetitan-field-mobile-app-image-qie20y32.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A36Z&se=2026-10-31T02%3A47%3A36Z&sr=c&sp=r&sig=av22Bc1O5qbFRAjY2YrIgDZBlWtoqtmjMczt2p%2BF008%3D)

> [!NOTE]
> **Note:** After you save the signature, the customer's digital signature is stored in case there's a future dispute.
10. When finished, tap **Charge** to process the payment. ![Payment authorization form requiring electronic signature and amount of $2,000.00.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/process-payments-through-automated-clearing-house-ach-in-the-servicetitan-field-mobile-app-image-8f0lv0da.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A36Z&se=2026-10-31T02%3A47%3A36Z&sr=c&sp=r&sig=av22Bc1O5qbFRAjY2YrIgDZBlWtoqtmjMczt2p%2BF008%3D)

Wait for the payment to process.

> [!NOTE]
> **Note:** If your technician profile in the office is not assigned to the business unit (BU) your office selected in **Settings > Integrations > Payment Processing > Bank Accounts (ACH)**, the Processing screen will not appear. The payment will only be recorded and not processed. [Someone from the office](/construction/docs/process-a-check-payment-bank-transfer-ach-directly-in-servicetitan) or the customer's bank will still need to process the ACH check to finalize it.

![Payment processing screen displaying a $2,000 transaction in progress.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/process-payments-through-automated-clearing-house-ach-in-the-servicetitan-field-mobile-app-image-tzjv70q9.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A36Z&se=2026-10-31T02%3A47%3A36Z&sr=c&sp=r&sig=av22Bc1O5qbFRAjY2YrIgDZBlWtoqtmjMczt2p%2BF008%3D)

After the payment processes, you'll see a *Success* message if the payment went through, or a *Failed* message if the payment did not go through.

![Payment success notification for a $2,000.00 transaction approval.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/process-payments-through-automated-clearing-house-ach-in-the-servicetitan-field-mobile-app-image-yoountej.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A36Z&se=2026-10-31T02%3A47%3A36Z&sr=c&sp=r&sig=av22Bc1O5qbFRAjY2YrIgDZBlWtoqtmjMczt2p%2BF008%3D)

On the *Invoice* (Residential) or *Work Order* (Commercial) tab, you can also scroll to the *Payments* section and tap **View All** to see the payment status.

![Job payments overview showing balance, invoice total, and payment statuses including a failed transaction.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/process-payments-through-automated-clearing-house-ach-in-the-servicetitan-field-mobile-app-image-vpvpuo3n.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A36Z&se=2026-10-31T02%3A47%3A36Z&sr=c&sp=r&sig=av22Bc1O5qbFRAjY2YrIgDZBlWtoqtmjMczt2p%2BF008%3D)

## Want to learn more?

- See [Record check, cash, or other payments without processing them in the ServiceTitan Field Mobile App](/construction/docs/record-check-cash-or-other-payments-without-processing-them)