--- title: "Process credit card payments manually in the ServiceTitan Field Mobile App" slug: "process-credit-card-payments-manually-in-the-servicetitan-field-mobile-app" updated: 2026-10-29T12:37:46Z published: 2026-10-29T12:37:46Z canonical: "help.servicetitan.com/process-credit-card-payments-manually-in-the-servicetitan-field-mobile-app" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Process credit card payments manually in the ServiceTitan Field Mobile App ## Overview You can process credit card payments in the Field Mobile App by entering credit card information. This lets you complete on-site transactions and enhance the overall customer experience. > [!TIP] > **Tip:** If the video doesn't play in full screen, tap **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-horiz.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A40Z&se=2026-10-31T03%3A39%3A40Z&sr=c&sp=r&sig=K%2BoFEMWy%2FwozQ%2FCx6uvWiY0gNdIhrVYivH0b3cOFhhg%3D) then **Fit Screen** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-fit-screen.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A40Z&se=2026-10-31T03%3A39%3A40Z&sr=c&sp=r&sig=K%2BoFEMWy%2FwozQ%2FCx6uvWiY0gNdIhrVYivH0b3cOFhhg%3D). ### Commercial businesses [KB - Process Credit Card Payments in the Field Mobile App Video](https://fast.wistia.net/embed/iframe/7loe9r6m9g?web_component=true&seo=true&videoFoam=false) --- ### #### Who uses this feature - Technicians - Applies to all business types #### Feature configuration - The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements). - If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com). ## Things to know - In Commercial terminology, jobs are referred to as work orders. - You can accept credit card payments in the Field Mobile App without an internet connection. After accepting payment, the *Card Transaction Initiated* screen opens, letting you know that payment will be processed when the internet connection is restored. - The names of certain screens, tabs, and so on may be different based on your selection in **Menu** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-grid-view-outline.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A40Z&se=2026-10-31T03%3A39%3A40Z&sr=c&sp=r&sig=K%2BoFEMWy%2FwozQ%2FCx6uvWiY0gNdIhrVYivH0b3cOFhhg%3D) **> Settings**. For more, see [Show Residential or Commercial terms in the ServiceTitan Field Mobile App](/v1/docs/show-residential-or-commercial-terms). ## Manually process a credit card payment in the Field Mobile App 1. Open your job (Residential) or Work Order (Commercial) and: - If your default terminology is set to *Residential*, tap the **Invoice** tab. - If your default terminology is set to *Commercial*, tap the **Work Order** tab. 2. Scroll to the *Payments* section and tap **Pay**. 3. On the *Add Payment* screen that opens: 1. Confirm the **Payment Amount**, and update it if needed. 2. (Optional) Add a **Memo** describing what the payment is for. > [!TIP] > **Tip:** If you're on a sales call and sell an estimate, you may need to collect an initial deposit. As a best practice, write the deposit details in the *Memo* field on the *Payment Details* screen and also in the *Invoice Summary* on the *Invoice* screen. ![Payment details form showing amount, memo, and payment type options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image(106).png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A40Z&se=2026-10-31T03%3A39%3A40Z&sr=c&sp=r&sig=K%2BoFEMWy%2FwozQ%2FCx6uvWiY0gNdIhrVYivH0b3cOFhhg%3D) 3. Tap the **Payment Type** dropdown and select the type of **Credit Card**. 4. Select **Manual** under *Payment Type*. 5. Enter the **Card Owner Name** as it appears on the card, the **Card Number**, **Expiration** date, **CVV**, and billing **Zip Code**. > [!TIP] > **Tip:** To store the credit card information, select **Save card for future transactions**. The actual card number is never stored on the device; only a reference token is stored in the database to allow for future transactions. 6. Tap **Continue**. ![Payment form displaying fields for card details and options to save information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image(107).png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A40Z&se=2026-10-31T03%3A39%3A40Z&sr=c&sp=r&sig=K%2BoFEMWy%2FwozQ%2FCx6uvWiY0gNdIhrVYivH0b3cOFhhg%3D) 4. On the *Payment Authorization* screen that opens, have the customer sign to authorize the payment. > [!NOTE] > **Note:** The digital signature is stored in case there is a future dispute. It's transmitted immediately to our secure database; no image file remains in the mobile device’s local gallery or cache. 5. When the customer finishes signing, tap **Charge** to process the payment. ## Resolve credit card transaction failures in the Field Mobile App When processing credit card payments, you may encounter error messages that indicate a failed transaction. Understanding these messages helps resolve issues quickly and ensure a smooth customer experience. Below are common failed credit card payment messages and ways to resolve them. **Payment Failed. Payment of $[amount] failed** An error occurred at the system level due to different factors, such as the system being unable to locate the card information, credentials issues, or other technical issues. Tap **Try Again** to re-process the payment. **Unable to process payment. Your card number is invalid.** You have entered the credit card information incorrectly. Tap **Edit Card Details** to re-enter the credit card information. **Payment of $[amount] declined.** The card issuer declined the transaction. This may be due to several reasons, including insufficient funds in the account, the card being over the limit, or other restrictions. Tap **Back to Payment Details** to go back and enter a different card payment. **Payment of $[amount] failed.** The credit card processor had issues processing the transaction. This may be due to several reasons, such as the billing address not matching the mailing address or other processing issues. Tap **Back to Payment Details** to go back and enter a different card payment. ## Want to learn more? - See [Record payments without processing them in the ServiceTitan Field Mobile App](/construction/docs/record-check-cash-or-other-payments-without-processing-them)