--- title: "Process check payments with Mobile Remote Deposit Capture (MRDC) in the ServiceTitan Field Mobile App" slug: "process-check-payments-mobile-remote-deposit-capture-mrdc-servicetitan" updated: 2026-10-29T12:35:55Z published: 2026-10-29T12:35:55Z canonical: "help.servicetitan.com/process-check-payments-mobile-remote-deposit-capture-mrdc-servicetitan" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Process check payments with Mobile Remote Deposit Capture (MRDC) in the ServiceTitan Field Mobile App ## Overview Process check payments with Mobile Remote Deposit Capture (MRDC) right in the Field Mobile App. This allows you to complete on-site transactions with more versatility and helps your business transition from paper to digital faster. > [!NOTE] > **Note:** If you'd prefer to manually enter a check for payment, see [Process payments through Automated Clearing House (ACH) in the ServiceTitan Field Mobile App](/construction/docs/process-payments-through-automated-clearing-house-ach-servicetitan-field-mobile). --- ### #### Who uses this feature - Technicians - Primarily benefits Residential Service and Replacement business types - Applies to all trades #### Feature configuration - The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements). - If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com). - Account configuration and office setup for [Check (Mobile Deposit) payment types](/construction/docs/set-up-payment-types-in-servicetitan) and [payment processor business unit (BU) connection](/construction/docs/payment-settings-and-general-workflows-2#add-the-business-unit-to-payment-processors) are required to use this feature. Please contact your office for details. ## Things to know - In Commercial terminology, jobs are referred to as work orders. - Required fields may vary depending on the payment processor your office set up: Adyen or ProfitStars/Jack Henry & Associates. - You can accept check payments without an internet connection. After accepting the payment, the *Payment* screen shows this message: *Not Yet Processed. Please sync your device within 72 hours to process the payment*. The transaction is stored and then later processed when you have a stable internet connection. > [!NOTE] > **Note:** You won't see a Success or Failed response until you're back online. Make sure to check the payment to see if it succeeded or failed. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/process-check-payments-with-mobile-remote-deposit-capture-mrdc-in-the-servicetitan-field-mobile-app-image-ixr2v26h.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A34Z&se=2026-10-31T03%3A38%3A34Z&sr=c&sp=r&sig=eGmLkH%2BSatqUxd3YBofQ0UiJwP5VoD%2F45E4WAv%2BqzjU%3D) ## Best practices - Keep physical checks for at least seven days to ensure the payment has been posted. After that, you can shred and discard physical checks. - For optimal results: - Place the check flat on a dark colored surface that's not reflective and is well lit. Position your device's camera directly over the check, not at an angle, fitting all four corners into the guides provided. - Write a note on the front of the check after the payment successfully goes through. For example, you could write *Mobile Deposit [date check received]*. This ensures the same check is not deposited twice. ## Use cases - After finishing a furnace install, you can scan the homeowner's check directly in the mobile app. Get a Success confirmation right from your truck so you know the payment is secure before you even pull out of the driveway. - When a landlord pays by check for a water heater repair, selecting the MRDC payment type sends it straight for automated processing. This ensures the office sees the payment instantly, keeping your customer's account up to date without you having to hand off paperwork. - If you're running multiple replacement jobs in a day, just scan each check as you go. ServiceTitan processes them in the background, ensuring deposits are handled automatically so you can go straight home at the end of your shift instead of stopping at the bank. ## Process a check payment with Mobile Remote Deposit Capture (MRDC) in the Field Mobile App 1. Place the check front side up. 2. Open the job and tap the **Invoice** (Residential) or **Work Order** (Commercial) tab. 3. Scroll to the *Payments* section and tap **Pay**. 4. On the *Add Payment* screen that opens: 1. Tap the **Payment Type** dropdown and select **MRDC**. > [!NOTE] > **Note:** How the MRDC Payment Type is named in the Field Mobile App is dependent upon how [your office set it up](/construction/docs/set-up-payment-types-in-servicetitan#customize-payment-types). Check with your office to confirm the name of the payment type you should select for MRDC payments. ![User interface for adding payment options, highlighting MRDC bank account selection.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/process-check-payments-with-mobile-remote-deposit-capture-mrdc-in-the-servicetitan-field-mobile-app-image-p88gddia.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A34Z&se=2026-10-31T03%3A38%3A34Z&sr=c&sp=r&sig=eGmLkH%2BSatqUxd3YBofQ0UiJwP5VoD%2F45E4WAv%2BqzjU%3D) 2. Enter the **Payment Amount** listed on the check. > [!NOTE] > **Note:** The Payment Amount must match the amount on the check or the transaction will be rejected. 3. Tap **Scan Front** then **Scan Back** to take pictures of both the front and back of the check. ![Payment interface showing current balance, payment details, and scan options for documents.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/process-check-payments-with-mobile-remote-deposit-capture-mrdc-in-the-servicetitan-field-mobile-app-image-og1w9lmi.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A34Z&se=2026-10-31T03%3A38%3A34Z&sr=c&sp=r&sig=eGmLkH%2BSatqUxd3YBofQ0UiJwP5VoD%2F45E4WAv%2BqzjU%3D) > [!NOTE] > **Note:** You can optionally add a **Memo** for the office describing what the payment is for. 4. If your office uses Adyen as their payment processor, two additional required fields appear: - **Account Type:** Select **Checking** or **Savings** depending on the type of bank account. - **Account Holder Type:** Select **Personal** if the account belongs to an individual, or **Business** if it belongs to a company.![Form for selecting payment type, account type, and account holder type options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image13(7).png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A34Z&se=2026-10-31T03%3A38%3A34Z&sr=c&sp=r&sig=eGmLkH%2BSatqUxd3YBofQ0UiJwP5VoD%2F45E4WAv%2BqzjU%3D) 5. After you've captured both sides of the check, tap **Submit**. ![Payment details showing a balance of $2,000 and invoice information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/process-check-payments-with-mobile-remote-deposit-capture-mrdc-in-the-servicetitan-field-mobile-app-image-h9aon8zq.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A34Z&se=2026-10-31T03%3A38%3A34Z&sr=c&sp=r&sig=eGmLkH%2BSatqUxd3YBofQ0UiJwP5VoD%2F45E4WAv%2BqzjU%3D) Wait for the payment to process. When it's finished, a *Success* message appears if the payment went through. A *Failed* message appears if the payment did not go through. ![Payment of $2,000 approved; remember to write deposit details on the check's back.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/process-check-payments-with-mobile-remote-deposit-capture-mrdc-in-the-servicetitan-field-mobile-app-image-0bjozacb.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A34Z&se=2026-10-31T03%3A38%3A34Z&sr=c&sp=r&sig=eGmLkH%2BSatqUxd3YBofQ0UiJwP5VoD%2F45E4WAv%2BqzjU%3D) > [!NOTE] > **Note:** Make sure to check the MRDC payment status. Do this by going to the *Invoice* (Residential) or *Work Order* (Commercial) tab, scrolling to *Payments*, and tapping **View All**. If the payment failed, tap **Show more** to see the reason. ![Job payments overview showing balance, failed payment details, and payment history.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/process-check-payments-with-mobile-remote-deposit-capture-mrdc-in-the-servicetitan-field-mobile-app-image-l5d6z9fb.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A34Z&se=2026-10-31T03%3A38%3A34Z&sr=c&sp=r&sig=eGmLkH%2BSatqUxd3YBofQ0UiJwP5VoD%2F45E4WAv%2BqzjU%3D) ## Want to learn more? - See [Process check payments through Automated Clearing House (ACH) transactions in the ServiceTitan Field Mobile App](/construction/docs/process-payments-through-automated-clearing-house-ach-servicetitan-field-mobile) - See [Record payments without processing them in the ServiceTitan Field Mobile App](/construction/docs/record-check-cash-or-other-payments-without-processing-them)