--- title: "Prepare for a booked job in the ServiceTitan Field Mobile App" slug: "prepare-for-a-booked-job-in-the-servicetitan-field-mobile-app" updated: 2026-10-29T12:35:41Z published: 2026-10-29T12:35:41Z canonical: "help.servicetitan.com/prepare-for-a-booked-job-in-the-servicetitan-field-mobile-app" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Prepare for a booked job in the ServiceTitan Field Mobile App ## Overview As soon as you're scheduled for a job, it's a good idea to start learning about the customer and doing what you can before you are dispatched. > [!TIP] > **Tip:** If the video doesn't play in full screen, tap **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-horiz.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A27Z&se=2026-10-31T03%3A40%3A27Z&sr=c&sp=r&sig=PRxLeuAwF%2FIXvxjY7PKZf1R6DlQBD0JtenDiwUjlQU8%3D) then **Fit Screen** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-fit-screen.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A27Z&se=2026-10-31T03%3A40%3A27Z&sr=c&sp=r&sig=PRxLeuAwF%2FIXvxjY7PKZf1R6DlQBD0JtenDiwUjlQU8%3D). ### Commercial businesses [KB - Prepare for a Booked Job in the Field Mobile App Video](https://fast.wistia.net/embed/iframe/kgit3hqvof?web_component=true&seo=true&videoFoam=false) ### Residential businesses [KB - Prepare for a Booked Job in the Field Mobile App Video](https://fast.wistia.net/embed/iframe/e2qvyw0fis?web_component=true&seo=true&videoFoam=false) --- ### #### Who uses this feature - Technicians - Applies to all business types #### Feature configuration - The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements). - If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com). - Permissions are required to use certain features in the Field Mobile App. Please contact the account administrator on your team. ## Things to know - In Commercial terminology, jobs are referred to as work orders. - The names of certain screens, tabs, and so on may be different based on your selection in **Menu** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-grid-view-outline.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A27Z&se=2026-10-31T03%3A40%3A27Z&sr=c&sp=r&sig=PRxLeuAwF%2FIXvxjY7PKZf1R6DlQBD0JtenDiwUjlQU8%3D) **> Settings**. For more, see [Show Residential or Commercial terms in the ServiceTitan Field Mobile App](/v1/docs/show-residential-or-commercial-terms). ## Prepare for a booked job in the Field Mobile App 1. Find and open the job (Residential) or Work Order (Commercial) you need to prepare for. 2. On the job that opens, use the [job details](/construction/docs/explore-job-details-and-actions-in-the-servicetitan-field-mobile-app) to learn about it. - Confirm the *Date and Time* ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-access-time.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A27Z&se=2026-10-31T03%3A40%3A27Z&sr=c&sp=r&sig=PRxLeuAwF%2FIXvxjY7PKZf1R6DlQBD0JtenDiwUjlQU8%3D)*, Arrival Window* ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-timelapse.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A27Z&se=2026-10-31T03%3A40%3A27Z&sr=c&sp=r&sig=PRxLeuAwF%2FIXvxjY7PKZf1R6DlQBD0JtenDiwUjlQU8%3D)*,* and *Expected Duration* ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-history.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A27Z&se=2026-10-31T03%3A40%3A27Z&sr=c&sp=r&sig=PRxLeuAwF%2FIXvxjY7PKZf1R6DlQBD0JtenDiwUjlQU8%3D) in the top header section. If you see a *Membership* ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-workspace-premium.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A27Z&se=2026-10-31T03%3A40%3A27Z&sr=c&sp=r&sig=PRxLeuAwF%2FIXvxjY7PKZf1R6DlQBD0JtenDiwUjlQU8%3D) icon, that means the customer has an active [membership](/construction/docs/verify-a-customers-memberships-in-fma). - Tap **Contact** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-local-phone.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A27Z&se=2026-10-31T03%3A40%3A27Z&sr=c&sp=r&sig=PRxLeuAwF%2FIXvxjY7PKZf1R6DlQBD0JtenDiwUjlQU8%3D) and make sure there's contact information listed for the customer. - Tap **Directions** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-directions.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A27Z&se=2026-10-31T03%3A40%3A27Z&sr=c&sp=r&sig=PRxLeuAwF%2FIXvxjY7PKZf1R6DlQBD0JtenDiwUjlQU8%3D) to get full directions to the job. Make sure the correct address opens in your GPS. 3. Tap the [Job tab](/construction/docs/explore-job-details-and-actions-in-the-servicetitan-field-mobile-app#use-the-different-tabs) to: - Review the *Assigned Technicians* section, if there is one, to see the other technicians assigned to the job. - Check the *Job Summary* (Residential) or *Work Order Details* (Commercial) section and review any details listed in it. - Review the *Special Instructions* section, if there is one. - Confirm the service location address in the *Location* section. It should match the address shown in *Directions* ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-directions.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A27Z&se=2026-10-31T03%3A40%3A27Z&sr=c&sp=r&sig=PRxLeuAwF%2FIXvxjY7PKZf1R6DlQBD0JtenDiwUjlQU8%3D). - Tap **See Distance and Drive Time** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-directions-car.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A27Z&se=2026-10-31T03%3A40%3A27Z&sr=c&sp=r&sig=PRxLeuAwF%2FIXvxjY7PKZf1R6DlQBD0JtenDiwUjlQU8%3D) to check the distance and drive time. - Tap **Property Data** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-home-outline.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A27Z&se=2026-10-31T03%3A40%3A27Z&sr=c&sp=r&sig=PRxLeuAwF%2FIXvxjY7PKZf1R6DlQBD0JtenDiwUjlQU8%3D), if it's listed, to check the property details. - Check the *Pinned Notes* section and review any notes listed in it. - Check the *Tags* and *Job Media* (Residential) or *Work Order Media* (Commercial) section for any important tags or media. 4. Tap the [Location Info](/construction/docs/explore-job-details-and-actions-in-the-servicetitan-field-mobile-app#use-the-different-tabs) / [Jobsite Details tab](/construction/docs/explore-job-details-and-actions-in-the-servicetitan-field-mobile-app#use-the-different-tabs) to review all *Jobs, Recurring services, Documents,* and *Projects* for this service location. > [!NOTE] > **Note:** The *View Location Record* permission is required to see all details on this tab in the Field Mobile App. Please contact the account administrator on your team. 5. Tap the **Equipment** tab to see what equipment has already been installed. The *Last Serviced* date is shown below the equipment. 6. Scroll to the side and tap the **Invoice** (Residential) or **Work Order** (Commercial) to see if there is already predetermined work. ## View arrival windows in the Field Mobile App Use arrival windows to ensure you're on time and are providing the best customer experience possible. ![HVAC maintenance job scheduled from 3:00 PM to 8:00 PM on July 22, 2025.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/prepare-for-a-booked-job-in-the-servicetitan-field-mobile-app-image-1ukbpvb5.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A27Z&se=2026-10-31T03%3A40%3A27Z&sr=c&sp=r&sig=PRxLeuAwF%2FIXvxjY7PKZf1R6DlQBD0JtenDiwUjlQU8%3D) Your main job list also shows the arrival window for each job. ![Job listing for HVAC maintenance with scheduled hours and location details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/prepare-for-a-booked-job-in-the-servicetitan-field-mobile-app-image-k3vwv8s7.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A27Z&se=2026-10-31T03%3A40%3A27Z&sr=c&sp=r&sig=PRxLeuAwF%2FIXvxjY7PKZf1R6DlQBD0JtenDiwUjlQU8%3D) ## Want to learn more? - See [Book a job for an existing service location in the ServiceTitan Field Mobile App](/construction/docs/book-a-job-for-an-existing-service-location-in-the-servicetitan-field-mobile-app) - See [Book a job for a new service location in the ServiceTitan Field Mobile App](/construction/docs/book-a-job-for-a-new-service-location-in-the-servicetitan-field-mobile-app) The time range communicated to a customer for when a technician will arrive. **What it does:** Sets customer expectations proactively, reducing 'where's my tech?' calls and improving satisfaction scores. **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The package of service visits included with a membership. When you sell a membership, recurring services are attached to the customer service location with details including start dates, service recurrence, and preferred technician. These details are used to create recurring service events. [Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A physical service address associated with a customer, containing all jobs, equipment, and history for that property. **What it does:** Separates service history by property so businesses serving customers with multiple locations can track work at each site. **Also called:** Service address, Property record **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)