--- title: "PowerDialer onboarding Step 2: Set call wrap-up time for PowerDialer" slug: "powerdialer-onboarding-step-2-set-call-wrap-up-time-for-powerdialer" updated: 2026-10-15T01:11:07Z published: 2026-10-15T01:11:07Z canonical: "help.servicetitan.com/powerdialer-onboarding-step-2-set-call-wrap-up-time-for-powerdialer" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # PowerDialer onboarding Step 2: Set call wrap-up time for PowerDialer ## Overview You can set a period of idle time for CSRs before PowerDialer places the next call to give CSRs time to wrap-up any tasks from the previous call. You can set the wrap-up time from 10 seconds to 15 minutes. The embedded dialer displays a countdown of the remaining wrap-up time. CSRs can call the next customer earlier if they're available. --- ### #### Who uses this feature - CSR managers and CSRs - Account configuration is required. Please contact [Technical Support](https://go.servicetitan.com/#/ask) for details. Check out the Wrap Up Time video below to learn more. [Wrap Up Time Video](https://fast.wistia.net/embed/iframe/baxfj71mxd?web_component=true&seo=true&videoFoam=false) ## Call wrap-up time To set call wrap-up time: 1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A54Z&se=2026-10-31T04%3A47%3A54Z&sr=c&sp=r&sig=T5j2OIDI%2F%2Bt%2BLsRfeyx9TkoVHBUM6YdJapX9jL3AFE4%3D). 2. In the side panel, go to **Phones Pro** > **Account Setup**. 3. Click **Login to Phones Pro**. ![User interface for account setup with a button to log into Phones Pro.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/powerdialer-onboarding-step-2-set-call-wrap-up-time-for-powerdialer-image-98j4yw6t.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A54Z&se=2026-10-31T04%3A47%3A54Z&sr=c&sp=r&sig=T5j2OIDI%2F%2Bt%2BLsRfeyx9TkoVHBUM6YdJapX9jL3AFE4%3D)Your Dialpad settings open in a new tab. 4. In the side menu, click **Admin Settings**. The *Admin Settings* screen opens. 5. You can set wrap-up time for a call center or office: 1. For a call center: 1. In the side menu, click **Call Centers**, then click the call center you want to set wrap-up time for. ![Sidebar menu displaying call centers with options for Call Center 1 and Call Center 2.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/powerdialer-onboarding-step-2-set-call-wrap-up-time-for-powerdialer-image-f9z9os4y.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A54Z&se=2026-10-31T04%3A47%3A54Z&sr=c&sp=r&sig=T5j2OIDI%2F%2Bt%2BLsRfeyx9TkoVHBUM6YdJapX9jL3AFE4%3D)The call center settings open. 2. Click **Advanced Settings**. 2. For an office, in the side menu, click **Office Settings**. ![Menu displaying Office Settings with highlighted options for Users and Desk Phones.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/powerdialer-onboarding-step-2-set-call-wrap-up-time-for-powerdialer-image-jatj943g.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A54Z&se=2026-10-31T04%3A47%3A54Z&sr=c&sp=r&sig=T5j2OIDI%2F%2Bt%2BLsRfeyx9TkoVHBUM6YdJapX9jL3AFE4%3D) 6. Select **Include a post-call wrap-up time before agents can receive their next call**. 7. Click the **Time between calls** dropdown and select the amount of idle time before PowerDialer places the next call in the campaign queue. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/powerdialer-onboarding-step-2-set-call-wrap-up-time-for-powerdialer-image-kixwp1wx.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A54Z&se=2026-10-31T04%3A47%3A54Z&sr=c&sp=r&sig=T5j2OIDI%2F%2Bt%2BLsRfeyx9TkoVHBUM6YdJapX9jL3AFE4%3D)A notification at the top of the screen lets you know your settings changes are saved. ![Notification indicating that changes have been successfully saved in the help center.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/powerdialer-onboarding-step-2-set-call-wrap-up-time-for-powerdialer-image-cu51q3bw.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A54Z&se=2026-10-31T04%3A47%3A54Z&sr=c&sp=r&sig=T5j2OIDI%2F%2Bt%2BLsRfeyx9TkoVHBUM6YdJapX9jL3AFE4%3D) > [!NOTE] > **Note:** You can view how much time you have left before the next call as it counts down, or you can click **Close** and automatically go to the next call. ![Contact information for Martin Young, including phone number and action buttons.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/powerdialer-onboarding-step-2-set-call-wrap-up-time-for-powerdialer-image-r1xw656w.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A54Z&se=2026-10-31T04%3A47%3A54Z&sr=c&sp=r&sig=T5j2OIDI%2F%2Bt%2BLsRfeyx9TkoVHBUM6YdJapX9jL3AFE4%3D) ## Want to learn more? - See [Set up Phones Pro](/construction/docs/set-up-phones-pro) ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records. **What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs. **Also called:** ST Phones, Integrated phone system **Tags:** Phones Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)