---
title: "Place PowerDialer campaign calls"
slug: "place-powerdialer-campaign-calls"
updated: 2026-10-15T01:11:11Z
published: 2026-10-15T01:11:11Z
canonical: "help.servicetitan.com/place-powerdialer-campaign-calls"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Place PowerDialer campaign calls

## Overview

Use PowerDialer to automatically place campaign calls from your queue. You can pause calls at any time.

---

### 

#### Who uses this feature

- CSRs
- Account configuration is required. Please contact [Technical Support](https://go.servicetitan.com/#/ask) for details.

## Things to know

- PowerDialer uses the ServiceTitan Phones Pro [embedded dialer](/construction/docs/use-the-embedded-dialer) to place calls.
- When PowerDialer is enabled, you are still able to receive inbound calls.
- You can [set a period of wrap-up time](/construction/docs/powerdialer-onboarding-step-2-set-call-wrap-up-time-for-powerdialer) before PowerDialer places the next call in the campaign queue, giving customer service representatives (CSRs) time to complete any call-related tasks.

## Place PowerDialer campaign calls

See the Accessing and Using PowerDialer video to learn more.

[Accessing and Using PowerDialer Video](https://fast.wistia.net/embed/iframe/4t8gy1bkxx?web_component=true&seo=true&videoFoam=false)

To place a PowerDialer campaign call:

1. In the top toolbar, click **Phones Pro** to open the embedded dialer. ![User interface showing a phone icon, search icon, and ZIP code input field.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/place-powerdialer-campaign-calls-image-46ryh2wo.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A57Z&se=2026-10-31T03%3A37%3A57Z&sr=c&sp=r&sig=SN3JxRFhjp8S2%2Bj9oT8pnATtjlkOmGyr1mbfQ8iJX6k%3D)
2. In the embedded dialer, click **Start Dialing**. ![User interface showing dialing options and contact details for Rick Towers.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/place-powerdialer-campaign-calls-image-dzleojal.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A57Z&se=2026-10-31T03%3A37%3A57Z&sr=c&sp=r&sig=SN3JxRFhjp8S2%2Bj9oT8pnATtjlkOmGyr1mbfQ8iJX6k%3D) PowerDialer places a call to the next customer in the active campaign queue. If the campaign is configured to open a page, a link appears in the right corner. Click it to open a record related to the call. ![Phone interface displaying call details for Martin Young, including call duration and options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/place-powerdialer-campaign-calls-image-v3u9ohgi.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A57Z&se=2026-10-31T03%3A37%3A57Z&sr=c&sp=r&sig=SN3JxRFhjp8S2%2Bj9oT8pnATtjlkOmGyr1mbfQ8iJX6k%3D)

> [!NOTE]
> **Note:** A banner displays if the customer is in multiple campaigns.
3. When you complete a call, PowerDialer dials the next number in the campaign queue.
4. To temporarily stop PowerDialer calls, click **Pause Dialing**. ![User interface showing 'Pause Dialing' button and unsold estimates section in Phones Pro.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/place-powerdialer-campaign-calls-image-1o1hq762.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A57Z&se=2026-10-31T03%3A37%3A57Z&sr=c&sp=r&sig=SN3JxRFhjp8S2%2Bj9oT8pnATtjlkOmGyr1mbfQ8iJX6k%3D)

## Want to learn more?

- See [Set up Phones Pro](/construction/docs/set-up-phones-pro)