---
title: "Place an appointment on hold in ServiceTitan and ServiceTitan Mobile"
slug: "place-an-appointment-on-hold-in-servicetitan-and-servicetitan-mobile-1"
updated: 2026-10-15T00:52:55Z
published: 2026-10-15T00:52:55Z
canonical: "help.servicetitan.com/place-an-appointment-on-hold-in-servicetitan-and-servicetitan-mobile-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Place an appointment on hold in ServiceTitan and ServiceTitan Mobile

## Overview

Place an appointment on hold if there is an issue preventing you from continuing with it.

[Place an appointment on hold Video](https://fast.wistia.net/embed/iframe/di2ok8mzu0?web_component=true&seo=true&videoFoam=false)

---

### 

#### Who uses this feature

- Office employees and technicians
- Applies to all business types
- Applies to all trades

#### Feature configuration

- Permission is required to use this feature. Please contact the account administrator on your team.

## Things to know

- You can see any appointments that are on hold in the history tab ![Job history overview showing details for John Richards' scheduled appointment.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/place-an-appointment-on-hold-in-servicetitan-and-servicetitan-mobile-image-69wz51jv.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A03Z&se=2026-10-31T02%3A51%3A03Z&sr=c&sp=r&sig=07Ca%2BPUx0TpyOK9SbKdSqOGVJ%2BaELNQE3UFFzsNJHxo%3D)

## Place an appointment on hold

When you put an appointment on hold before dispatching a technician, the appointment status is changed to *Hold* and is visible in the *History* tab on the mobile app. This can only be done by an office employee.

![Job history overview showing details for John Richards' scheduled appointment on June 15.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/place-an-appointment-on-hold-in-servicetitan-and-servicetitan-mobile-image-5whsnd2f.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A03Z&se=2026-10-31T02%3A51%3A03Z&sr=c&sp=r&sig=07Ca%2BPUx0TpyOK9SbKdSqOGVJ%2BaELNQE3UFFzsNJHxo%3D)

To place an appointment on hold before a technician is dispatched:

1. [Find the job record](/construction/docs/use-search-in-servicetitan) with the appointment you want to place on hold.
2. In the *Scheduled Appointments* section, find the appointment and click **More ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/place-an-appointment-on-hold-in-servicetitan-and-servicetitan-mobile-image-zmojm9mk.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A03Z&se=2026-10-31T02%3A51%3A03Z&sr=c&sp=r&sig=07Ca%2BPUx0TpyOK9SbKdSqOGVJ%2BaELNQE3UFFzsNJHxo%3D)**.
3. In the dropdown menu, select **Hold/Remove Hold**. ![Appointment scheduling interface showing options to manage appointments and dispatch status.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/place-an-appointment-on-hold-in-servicetitan-and-servicetitan-mobile-image-kpqllb2u.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A03Z&se=2026-10-31T02%3A51%3A03Z&sr=c&sp=r&sig=07Ca%2BPUx0TpyOK9SbKdSqOGVJ%2BaELNQE3UFFzsNJHxo%3D)
4. In the pop-up that opens, select a **Reason** from the dropdown menu.
5. Enter additional information in the **Additional comments** field. ![Appointment hold reason with options for waiting for a permit and additional notes.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/place-an-appointment-on-hold-in-servicetitan-and-servicetitan-mobile-image-opg2uqgh.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A03Z&se=2026-10-31T02%3A51%3A03Z&sr=c&sp=r&sig=07Ca%2BPUx0TpyOK9SbKdSqOGVJ%2BaELNQE3UFFzsNJHxo%3D)
6. When you're done, click **Hold**.

> [!NOTE]
> **Note:** You cannot place Dispatched, Working, Canceled, or Done appointments on hold. Instead, you can place the job on hold. For more, see [Place a job on hold](/construction/docs/place-a-job-on-hold).

## Place an appointment on hold after arrival

Placing an appointment on hold after the technician has arrived marks that appointment as *Done* and is visible in the *History* tab on the mobile app with a *Done* status.

![Job history for Burt's Books, including time, address, and arrival window details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/place-an-appointment-on-hold-in-servicetitan-and-servicetitan-mobile-image-mljb3arw.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A03Z&se=2026-10-31T02%3A51%3A03Z&sr=c&sp=r&sig=07Ca%2BPUx0TpyOK9SbKdSqOGVJ%2BaELNQE3UFFzsNJHxo%3D)

To place appointment on hold in ServiceTitan mobile:

1. In the *Job* screen on mobile, tap **Closeout**. ![Dashboard view showing job details, address, and options for managing tasks.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/place-an-appointment-on-hold-in-servicetitan-and-servicetitan-mobile-image-g19yqjch.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A03Z&se=2026-10-31T02%3A51%3A03Z&sr=c&sp=r&sig=07Ca%2BPUx0TpyOK9SbKdSqOGVJ%2BaELNQE3UFFzsNJHxo%3D)
2. Tap **I Need Another Appointment Scheduled**. ![Options for closing out an appointment, including marking, pausing, or completing tasks.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/place-an-appointment-on-hold-in-servicetitan-and-servicetitan-mobile-image-gc7bfdvw.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A03Z&se=2026-10-31T02%3A51%3A03Z&sr=c&sp=r&sig=07Ca%2BPUx0TpyOK9SbKdSqOGVJ%2BaELNQE3UFFzsNJHxo%3D)
3. Select **Place this Appointment on Hold**. ![Options for scheduling another appointment or placing the current one on hold.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/place-an-appointment-on-hold-in-servicetitan-and-servicetitan-mobile-image-5lfxee36.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A03Z&se=2026-10-31T02%3A51%3A03Z&sr=c&sp=r&sig=07Ca%2BPUx0TpyOK9SbKdSqOGVJ%2BaELNQE3UFFzsNJHxo%3D)
4. Select a **hold reason** and add a note describing the situation.
5. When you're finished, tap **Closeout**.

## Place an appointment on hold from the office

An office employee can place an appointment on hold even after a technician has arrived on the job. Using this method does the following for that job record:

- Puts the overall job on *Hold*
- Marks appointments with statuses of *Dispatched* and *Arrived* as *Done*
- Places all additional *Scheduled* appointments on hold

If no additional appointments are scheduled, a new appointment is automatically created and placed on *Hold*.

To place an appointment on hold from the office:

1. [Find the job record](/construction/docs/use-search-in-servicetitan) with the appointment you want to place on hold.
2. Click **Job Actions** on the top right.
3. At the dropdown, select **Hold All Appointments**. ![Dropdown menu showing job actions including 'Hold All Appointments' option highlighted.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/place-an-appointment-on-hold-in-servicetitan-and-servicetitan-mobile-image-xstpxunr.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A03Z&se=2026-10-31T02%3A51%3A03Z&sr=c&sp=r&sig=07Ca%2BPUx0TpyOK9SbKdSqOGVJ%2BaELNQE3UFFzsNJHxo%3D)
4. In the pop-up that opens, select a **Reason** from the dropdown menu.
5. Enter additional information in the **Additional comments** field. ![A prompt asking for reasons to hold appointments due to permit issues.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/place-an-appointment-on-hold-in-servicetitan-and-servicetitan-mobile-image-rt3hd3hr.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A03Z&se=2026-10-31T02%3A51%3A03Z&sr=c&sp=r&sig=07Ca%2BPUx0TpyOK9SbKdSqOGVJ%2BaELNQE3UFFzsNJHxo%3D)
6. When you're done, click **Hold**.
7. A confirmation window appears. Click **OK**. ![Notification about technicians working on appointment 4378675-1, with options to proceed.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/place-an-appointment-on-hold-in-servicetitan-and-servicetitan-mobile-image-nkjzvbkf.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A03Z&se=2026-10-31T02%3A51%3A03Z&sr=c&sp=r&sig=07Ca%2BPUx0TpyOK9SbKdSqOGVJ%2BaELNQE3UFFzsNJHxo%3D)

---

### FAQ

#### Can you hold appointments?

Yes. Click the three dots next to the appointment and select **Hold**. If a technician puts a job on hold from ServiceTitan Mobile, the current appointment is marked as **Done** and a new appointment is created on hold.

## Want to learn more?

- See [Mobile Handbook](/construction/docs/download-the-servicetitan-mobile-technician-handbook).