---
title: "Phones Pro: Can't Hear Anyone When Calling Out"
slug: "phones-pro-can-t-hear-anyone-when-calling-out"
updated: 2026-10-15T01:12:59Z
published: 2026-10-15T01:12:59Z
canonical: "help.servicetitan.com/phones-pro-can-t-hear-anyone-when-calling-out"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Phones Pro: Can't Hear Anyone When Calling Out

## Problem

You are unable to hear anyone when you place an outbound call, and this issue happens when you click to call a customer, when you type in a number, or both.

## Solution

1. Check the audio settings for your dialer and the computer/headset settings to ensure they are correct.
2. Ensure that the headphones icon on the upper left-hand side of the Phones Pro keypad/pop-up shown in ServiceTitan is selected for Speaker/Headset.
3. Close out any other apps or websites you have open that would display over-the-phone audio such as any music apps.
4. Check your audio settings and site settings.
5. If the issues persist, contact [ServiceTitan Technical Support](http://go.servicetitan.com/ask) for assistance.

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)