You are unable to hear anyone when you place an outbound call, and this issue happens when you click to call a customer, when you type in a number, or both.
Solution
Check the audio settings for your dialer and the computer/headset settings to ensure they are correct.
Ensure that the headphones icon on the upper left-hand side of the Phones Pro keypad/pop-up shown in ServiceTitan is selected for Speaker/Headset.
Close out any other apps or websites you have open that would display over-the-phone audio such as any music apps.
ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.
What it does: Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.