---
title: "Phones Pro administrator permissions"
slug: "phones-pro-administrator-permissions"
updated: 2026-10-15T01:10:08Z
published: 2026-10-15T01:10:08Z
canonical: "help.servicetitan.com/phones-pro-administrator-permissions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Phones Pro administrator permissions

## Overview

As an administrator, you can manage who has administrative access to advanced ServiceTitan Phones Pro features.

---

### 

#### Who uses this feature

- Administrators
- Account configuration is required. Please contact [Technical Support](https://go.servicetitan.com/#/ask) for details.

## Things to know

- To see calls in the **Monitor All Call Centers** section in the Dialpad app, an office administrator should grant themselves administrator permissions for each call center they belong to.
- In Phones Pro, you can find different types of administrators, such as company, office, department, and call center. Each type of administrator has different privileges.

## Open Phones Pro settings

- Go to the navigation bar and click **Phones Pro** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-calls-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A52Z&se=2026-10-31T03%3A37%3A52Z&sr=c&sp=r&sig=wb7GUJj8JPpDZ71av1hVdcQF119DBIsxyRmtInuTa3M%3D) to open the embedded dialer.

> [!NOTE]
> **Note:** If you don't have the embedded dialer enabled, sign in to your Dialpad account and skip to step four.
- In the Phones Pro embedded dialer, click the **Wrench** icon. ![User interface of Phones Pro showing dialing options and recent calls list.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-administrator-permissions-image-017563wv.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A52Z&se=2026-10-31T03%3A37%3A52Z&sr=c&sp=r&sig=wb7GUJj8JPpDZ71av1hVdcQF119DBIsxyRmtInuTa3M%3D)*Phone Preferences* opens.
- Click **View Dialpad Settings.** ![Settings for embedded phone features and preferences in Phones Pro application.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-administrator-permissions-image-qxd8bec8.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A52Z&se=2026-10-31T03%3A37%3A52Z&sr=c&sp=r&sig=wb7GUJj8JPpDZ71av1hVdcQF119DBIsxyRmtInuTa3M%3D)Your Dialpad profile opens in a new tab.

## Assign company administrator permissions

You automatically become a company administrator when you first sign up your company with Phones Pro. You can add more Phones Pro company administrators in ServiceTitan settings.

To assign company administrator permissions:

1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A52Z&se=2026-10-31T03%3A37%3A52Z&sr=c&sp=r&sig=wb7GUJj8JPpDZ71av1hVdcQF119DBIsxyRmtInuTa3M%3D) . In the side panel, go to **Phones Pro** > **Account Setup**.
2. Click **Yes** next to the employee's name in the *Admin Access* column.
3. Click **Save**.

![Table displaying employee roles and admin access options for Phones Pro seats.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-administrator-permissions-image-hepm0ijy.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A52Z&se=2026-10-31T03%3A37%3A52Z&sr=c&sp=r&sig=wb7GUJj8JPpDZ71av1hVdcQF119DBIsxyRmtInuTa3M%3D)

## Assign office administrator permissions

A company administrator can assign any individual employee to become an office administrator. If multiple offices are being managed under one company, a company administrator can assign a user as a specific regional administrator who has administrative permissions across multiple offices.

> [!NOTE]
> **Note:** You can share a Phones Pro account if all users belong to the same customer in ServiceTitan.

To assign office administrator permissions:

1. From your Dialpad Settings, go to **Office** > **Office Settings** > **Office Administrators**.
2. Select a user from the dropdown to become an administrator. ![Office settings page showing administrator details and office name input field.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-administrator-permissions-image-k26rbu7t.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A52Z&se=2026-10-31T03%3A37%3A52Z&sr=c&sp=r&sig=wb7GUJj8JPpDZ71av1hVdcQF119DBIsxyRmtInuTa3M%3D)

## Assign department administrator permissions

A company or office administrator can assign an individual user to become a department administrator. As a department administrator, you can assign operators and phones, add and remove phone numbers, and much more.

To assign department administrator permissions:

1. From your Dialpad Settings, go to **Departments** > **Assigned Operators & Phones**.
2. Click **Options**.
3. Select **Add admin privileges**.

![Interface showing assigned operators and options to add admin privileges for a department.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-administrator-permissions-image-oeskdg0v.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A52Z&se=2026-10-31T03%3A37%3A52Z&sr=c&sp=r&sig=wb7GUJj8JPpDZ71av1hVdcQF119DBIsxyRmtInuTa3M%3D)

### Assign call center administrator permissions

A company or office administrator can assign any individual user to become a call center administrator.

To assign call center administrator permissions:

1. From your Dialpad Settings, go to **Call Centers** > Agents & Admins.
2. Select an agent and click **Options**.
3. In the dropdown, select **Make Admin**.

![Call center management interface showing agents, roles, and admin options for user management.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-administrator-permissions-image-89qrlc0u.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A52Z&se=2026-10-31T03%3A37%3A52Z&sr=c&sp=r&sig=wb7GUJj8JPpDZ71av1hVdcQF119DBIsxyRmtInuTa3M%3D)

## Assign call center supervisor permissions

A company, office, or call center administrator can assign any call center agent to become a call center supervisor.

As a call center supervisor, you can do the following for your call centers:

- Listen in on calls
- Take over calls
- Set agents to available or unavailable

> [!NOTE]
> **Note:** Supervisors monitor all agents and calls in call centers. Call center supervisors can view the live sentiment and purpose of calls while they're taking place.

To assign call center supervisor permissions:

1. From your Dialpad Settings, go to **Call Centers** > **Agents & Admins**.
2. Select an agent and click **Options**.
3. In the dropdown, select **Make Supervisor**.

![User interface for managing call center agents and their roles, highlighting options available.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phones-pro-administrator-permissions-image-amk24e86.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A52Z&se=2026-10-31T03%3A37%3A52Z&sr=c&sp=r&sig=wb7GUJj8JPpDZ71av1hVdcQF119DBIsxyRmtInuTa3M%3D)

## List permissions for Phones Pro users

- Administrators can't remove users in Dialpad, they should contact ServiceTitan Support team
- Administrators can upgrade a user from a standard seat to an advanced seat, but they can't downgrade a user from the advanced seat to the standard seat
- Administrators can buy devices, for example, user phones and room phones

> [!NOTE]
> **Note:** Users buy their own devices from a third party or from ServiceTitan.

## Want to learn more?

- See [Setup Phones Pro](/construction/docs/set-up-phones-pro)

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)