--- title: "Phone integrations in ServiceTitan" slug: "phone-integrations-in-servicetitan" updated: 2026-10-15T01:05:50Z published: 2026-10-15T01:05:50Z canonical: "help.servicetitan.com/phone-integrations-in-servicetitan" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Phone integrations in ServiceTitan ## Overview ServiceTitan offers three phone integrations to help your business track calls, book more jobs, and serve customers faster. Each option builds on the last, from basic call tracking to a fully AI-powered contact center. Choose the integration that fits your team's size, workflow, and growth goals. --- ### #### Who uses this feature - Administrators, CSR/Dispatchers, and Office employees - Applies to all business types - Applies to all trades #### Feature configuration To get started with Phones Pro or Contact Center Pro, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager (PAM). ## Phone integrations overview ServiceTitan's phone integrations connect your phone system directly to your ServiceTitan account. When a customer calls, ServiceTitan links the call to the right Customer Record, job, and marketing campaign automatically. This gives your team the context they need to book jobs faster and deliver a better customer experience. The three available integrations are: - [Phones (Basic)](/construction/docs/phone-integrations-in-servicetitan#phones-basic) - [Phones Pro](/construction/docs/phone-integrations-in-servicetitan#phones-pro) - [Contact Center Pro](/construction/docs/phone-integrations-in-servicetitan#contact-center-pro) ## Phones (Basic) [Basic Phones](/construction/docs/phones-home) is ServiceTitan's entry-level phone integration. It automatically tracks and records all incoming calls, then links each recording to the correct customer and job record. Basic Phones uses virtual tracking numbers — phone numbers your customers dial that forward to a physical line in your office. When customers call a tracking number, ServiceTitan logs and records the call. You can port your existing advertised numbers into ServiceTitan to convert them into tracking numbers, or add new ones. Basic Phones also ties each number to a marketing campaign, so you can measure which campaigns generate the most calls. - [Call tracking and recording](/construction/docs/call-recording-settings-for-basic-phone-integration) for all inbound calls - [Virtual tracking numbers](/construction/docs/add-or-edit-tracking-numbers) that forward to your office lines - Marketing campaign attribution starting from the first call - Settings available at **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phone-integrations-in-servicetitan-image-sd8cndz7.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) > Phones > Phone Numbers** and **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phone-integrations-in-servicetitan-image-jbb83rnd.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D)> Phones > Call Recording**. ![Interface displaying HVAC call details and service location search options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phone-integrations-in-servicetitan-image-91idwvml.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) ## Phones Pro [Phones Pro](/construction/docs/phones-pro-home) is a cloud-based phone system fully integrated with ServiceTitan. It replaces your existing phone system and is built to improve booking rates, reduce Abandoned Calls, and increase CSR efficiency. Phones Pro uses a seat-based model — each employee who handles calls is assigned an advanced or standard seat. Advanced seats include an embedded dialer inside ServiceTitan and are recommended for CSRs and call center managers. Standard seats are for office employees with non-customer-facing roles. Phones Pro also includes advanced reporting and analytics, real-time call monitoring, and a call continuity number as a backup in case of an outage. - [Embedded dialer](/construction/docs/use-the-embedded-dialer) inside ServiceTitan - [Advanced and standard](/construction/docs/understand-standard-and-advanced-seats) seat types for different roles - Real-time [call monitoring](/construction/docs/access-and-view-the-call-center-dashboard) and [call center supervision](/construction/docs/supervise-call-centers) tools - Advanced [reporting and analytics](/construction/docs/use-phones-pro-analytics) to track call trends - Powered by Dialpad; managed through **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phone-integrations-in-servicetitan-image-65vwxwgg.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) > Phones Pro > Account Setup**. ![User interface of Phones Pro showing call options and recent contacts list.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phone-integrations-in-servicetitan-image-wduj6ozh.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) > [!NOTE] > **Note:** To move from Basic Phones to Phones Pro, contact your CSM. ## Contact Center Pro [Contact Center Pro](/construction/docs/contact-center-pro-home) is ServiceTitan's enterprise-grade contact center solution. It centralizes calls into a single universal inbox across every location and business you operate. Contact Center Pro is built exclusively for the trades and powered by [Titan Intelligence](/construction/docs/titan-intelligence-overview), ServiceTitan's AI engine. It includes AI Voice Agents that answer calls, book jobs, and handle customer requests 24/7 — including overflow and after-hours calls. Managers get AI-generated call transcripts, sentiment analysis, and a Second Chance Leads tool that flags Unbooked calls for follow-up. Contact Center Pro supports multi-tenancy, meaning CSRs can take calls for multiple brands or locations from a single interface. - [Universal inbox](/construction/docs/contact-center-pro-inbox-overview) for calls across all locations - [AI Voice Agents](/construction/docs/view-and-manage-voice-agent-follow-ups) for 24/7 call answering and job booking - AI-generated [call transcripts, summaries, and sentiment analysis](/construction/docs/view-and-manage-closed-communications-in-conversation-history) - [Second Chance Leads](/construction/docs/view-and-manage-second-chance-leads-in-contact-center-pro) to identify and recover unbooked calls - [Call center monitoring](/construction/docs/call-center-monitoring-overview) and real-time agent management for call center managers - Multi-tenant support for businesses with multiple brands or locations ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/phone-integrations-in-servicetitan-image-8lasd4vh.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) ## Understand integration differences The table below summarizes the key differences between each integration. | | **Basic Phones** | **Phones Pro** | **Contact Center Pro** | | --- | --- | --- | --- | | **Phone system** | ServiceTitan | Dialpad (integrated with ServiceTitan) | ServiceTitan | | **Call tracking and recording** | ![A simple icon in the shape of a checkmark.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-check.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | ![A simple icon in the shape of a checkmark.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-check.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | ![A simple icon in the shape of a checkmark.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-check.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | | **Marketing campaign attribution** | ![A simple icon in the shape of a checkmark.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-check.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | ![A simple icon in the shape of a checkmark.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-check.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | ![A simple icon in the shape of a checkmark.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-check.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | | **AI Voice Agents** | ![A simple icon in the shape of a checkmark.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-check.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | ![A simple icon in the shape of a checkmark.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-check.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | ![A simple icon in the shape of a checkmark.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-check.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | | **AI-generated transcripts and sentiment analysis** | ![A simple icon in the shape of a minus sign.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-remove.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | ![A simple icon in the shape of a checkmark.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-check.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | ![A simple icon in the shape of a checkmark.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-check.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | | **Advanced analytics and reporting** | ![A simple icon in the shape of a minus sign.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-remove.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | ![A simple icon in the shape of a checkmark.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-check.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | ![A simple icon in the shape of a checkmark.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-check.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | | **Real-time call monitoring** | ![A simple icon in the shape of a minus sign.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-remove.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | ![A simple icon in the shape of a checkmark.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-check.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | ![A simple icon in the shape of a checkmark.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-check.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | | **Embedded dialer in ServiceTitan** | ![A simple icon in the shape of a minus sign.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-remove.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | ![A simple icon in the shape of a checkmark.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-check.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | ![A simple icon in the shape of a minus sign.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-remove.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | | **Multi-location / multi-tenant support** | ![A simple icon in the shape of a minus sign.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-remove.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | ![A simple icon in the shape of a minus sign.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-remove.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | ![A simple icon in the shape of a checkmark.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-check.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A49Z&se=2026-10-31T01%3A42%3A49Z&sr=c&sp=r&sig=tZfx3Yqjp%2BoCSAbqzK5lw%2FfAvkIjpE592ORpeQ3kHQ0%3D) | | **Best for** | Small teams getting started with call tracking | Businesses ready to upgrade their phone system | Multi-location businesses or high-volume call centers | ## Want to learn more? - See [Overview of ServiceTitan's Basic Phones](/construction/docs/overview-of-servicetitan-s-basic-phones) - See [Phones Pro](/construction/docs/phones-pro-home) - See [Contact Center Pro](/construction/docs/contact-center-pro-home) ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records. **What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs. **Also called:** ST Phones, Integrated phone system **Tags:** Phones Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's enterprise-grade call center product, adding advanced queue management, live coaching, and AI features to Phones Pro. **What it does:** Enables multi-agent contact center operations with real-time supervision, analytics, and AI-assisted call handling at scale. **Also called:** CCP, Advanced Phones Pro **Tags:** Contact Center Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** CCP The top-level account in ServiceTitan representing a property owner or account holder, containing all locations, jobs, and history. **What it does:** Serves as the single source of truth for all customer interactions, history, and financial data. **Also called:** Customer account, Client record **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Automatic recording of all inbound and outbound calls logged against the customer record in ServiceTitan. **What it does:** Provides a permanent, searchable audio record for dispute resolution, training, and quality assurance. **Tags:** Phones Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A call where the customer hung up before reaching a CSR. It cannot be attached to a customer or job and does not count toward CSR conversion metrics. **What it does:** Tracks unanswered call volume so you can spot staffing gaps and recover lost revenue opportunities. **Where to find it:** Dashboard › Agent Scorecards (Abandoned); or Search by Call type: Abandoned. **Tags:** Phones Pro [Learn more →](https://help.servicetitan.com/docs/understand-call-classifications) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's AI-powered inbound phone agent that answers calls, gathers caller information, and books or reschedules jobs without a human CSR. **What it does:** Handles inbound calls 24/7, capturing after-hours demand and reducing hold times during peak periods — without adding headcount. **Also called:** AI receptionist, Virtual CSR, VA **Tags:** Phones Pro, AI-Powered [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A CSR answers a call lead, but no job is booked. This is an unbooked call. What this triggers in ServiceTitan Unbooked calls will have an impact on the CSR call booking rate (CSR conversion rate). • On the dashboard: You'll see unbooked calls in the Unbooked Calls section of the dashboard. [Learn more →](https://help.servicetitan.com/docs/understanding-calls-vocab) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)