---
title: "‘Parse Error’ when printing an invoice with Template Manager"
slug: "parse-error-1-hr-when-printing-invoice-with-template-manager"
updated: 2026-10-15T00:13:04Z
published: 2026-10-15T00:13:04Z
canonical: "help.servicetitan.com/parse-error-1-hr-when-printing-invoice-with-template-manager"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ‘Parse Error’ when printing an invoice with Template Manager

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A48%3A44Z&se=2026-10-31T02%3A48%3A44Z&sr=c&sp=r&sig=GPOLBaxLVLLNTotv5xVxayld5pfn%2FQa1I69K0p%2Fdk3Y%3D) Troubleshooting **Role:** Administrator · Bookkeeper · Office Admin**Area:** Invoicing · All versions

## **What you're seeing**

When you try to print an invoice using the document **Template Manager**, the invoice won't print and you get an error message like "Error: Parse Error: <1 Hour" (the exact text after "Parse Error:" varies depending on what's in your invoice).

## **Why this happens**

There is 1 common reason.

**Reason 1**

**The invoice text contains a "less-than" sign (<).** Template Manager builds the printed invoice as HTML, and HTML can't read a stray "<" sign in the text, so printing fails. Template Manager doesn't remove the "<" sign for you, so it has to be taken out by hand before the invoice will print.

## **How to fix it**

### **1****Remove the "<" sign from the invoice text**

1. Open the invoice you're trying to print in ServiceTitan.
2. Check the invoice text for any "<" signs (for example, in a description or note, such as "<1 Hour").
3. Remove the "<" sign from the text. If you meant to write something like "less than 1 hour," type it out in words instead of using the symbol.
4. Save the changes to the invoice.
5. Try printing the invoice again using **Template Manager**.

> [!NOTE]
> **✓ Done ·** The invoice prints without the parse error. You're done.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The invoice number you're trying to print
- The exact error message text
- Where you found and removed any "<" signs in the invoice
- The template you're printing with
- That you already removed the "<" sign, saved, and tried printing again

## **Want to learn more?**

[**Copy and customize invoice print templates ›**](https://help.servicetitan.com/construction/docs/copy-and-customize-invoice-print-templates) Learn how to duplicate and edit the print templates used by Template Manager.

[**Wrong or missing information on a printed invoice ›**](https://help.servicetitan.com/construction/docs/how-to-show-the-technician-s-name-on-printed-invoices) Fix invoices that print with incorrect or missing details.