--- title: "Overview of Technician Clock I/O" slug: "overview-of-technician-clock-i-o" updated: 2026-10-15T01:02:48Z published: 2026-10-15T01:02:48Z canonical: "help.servicetitan.com/overview-of-technician-clock-i-o" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Overview of Technician Clock I/O ## Overview With Technician Clock I/O you can efficiently track and itemize all technician hours outside of drive time and job hours. --- ### #### Who uses this feature - Administrators and managers #### Feature configuration - Account configuration is required to use this feature. Please contact [Technical Support](https://go.servicetitan.com/#/ask) for details. ## Things to know - Common uses for technician clock in clock out: - Drive Home - Parts Run - Meetings - Training - Non-job events - Technician Clock I/O uses [timesheet codes](/construction/docs/set-up-timesheet-codes) to track non-job timesheet events. You can set whether a non-job timesheet event is paid or unpaid. ## Technician Clock I/O **Clock in time appears as the start time on technician timesheets.** Timesheets show the technician’s daily clock-in time. If the technician does not clock in manually, clock in happens automatically when any of the following occurs: - Dispatch to the first job (if drive time is paid) - Arrival at the first job - Start of a scheduled non-job event at the beginning of the day ***![Technician timesheet summary showing clock in time and other work details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/overview-of-technician-clock-io-image-o8f12sl2.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A43%3A18Z&se=2026-10-31T01%3A43%3A18Z&sr=c&sp=r&sig=fvVygbzBVxWwN1bUT40yy9oa2qQB5QZcnP%2Bxpwr6s3k%3D)*Clock out time appears as the end time on technician timesheets.** Timesheets show the technician’s daily clock out time. If the technician does not clock out manually, paid hours automatically end with one of the following: - Completion of the last job of the day - Completion of a paid non-job event at the end of the day *![Technician timesheet summary showing clock out time and work details for Adam.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/overview-of-technician-clock-io-image-yylorctb.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A43%3A18Z&se=2026-10-31T01%3A43%3A18Z&sr=c&sp=r&sig=fvVygbzBVxWwN1bUT40yy9oa2qQB5QZcnP%2Bxpwr6s3k%3D)* > **Note:** Technicians can't clock into events scheduled for future dates. *![Time tracking interface showing event selection options for clocking in.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/overview-of-technician-clock-io-image-8gz2ib9t.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A43%3A18Z&se=2026-10-31T01%3A43%3A18Z&sr=c&sp=r&sig=fvVygbzBVxWwN1bUT40yy9oa2qQB5QZcnP%2Bxpwr6s3k%3D)***Clock in or clock out technicians from the Dispatch Board.** To clock a technician in or out, click the technician’s profile picture on the *Dispatch Board*. Then, select **Clock In/Out**. ***![Instructions to clock in or out for a technician in the maintenance team.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/overview-of-technician-clock-io-image-7dudiecx.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A43%3A18Z&se=2026-10-31T01%3A43%3A18Z&sr=c&sp=r&sig=fvVygbzBVxWwN1bUT40yy9oa2qQB5QZcnP%2Bxpwr6s3k%3D)*Technicians can use timesheet codes when they clock in or clock out in ServiceTitan Mobile.** You can set up timesheet codes for technicians to use when they clock in or clock out in ServiceTitan Mobile. The technician can do a general clock in, or the technician can tap **Events** to see available timesheet codes. You can even set up timesheet codes to be available when the technician has a non-job event, if you want technicians to clock in and out of scheduled non-job events. ***![User profile showing check-in details and event participation status for Adam.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/overview-of-technician-clock-io-image-h0s9g6hz.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A43%3A18Z&se=2026-10-31T01%3A43%3A18Z&sr=c&sp=r&sig=fvVygbzBVxWwN1bUT40yy9oa2qQB5QZcnP%2Bxpwr6s3k%3D)*****Control whether or not technicians accrue paid hours when they do a general clock in.** - If your account is set up for *paid* idle time: Technicians accrue paid hours whenever they do a general clock in. - If your account is set for *unpaid* idle time, technicians do *not* accrue paid hours unless they use a paid timesheet code to clock in. See [Manage technician idle time](/construction/docs/manage-technician-idle-time) for more information on idle time. > [!NOTE] > **Note:** No matter what, whether idle time is set as paid or unpaid, technicians can't do a general clock in as their first paid event of the day. If technicians need to get paid *before* they arrive at their first job of the day, they must clock in with a paid timesheet code or the office must schedule the technician for a paid non-job event. This prevents technicians from clocking in for unauthorized paid hours in the morning. However, if you have *Enable Simple Clock I/O* selected on the Clock I/O timesheet code, the technician are paid for all time between clocking in and clocking out, regardless of what activities are performed. **Choose how the technician is paid for the first drive of the day.** You can set the first drive of the day as always paid or you can pay for the first drive only if the technician has already started working for the day. See [Payroll settings](/construction/docs/enter-payroll-settings#manage-technician-payroll-settings) for more information on first drive settings. **Deduct a technician’s commute time.** See [deduct a technician's commute time](/construction/docs/deduct-commute-time-from-paid-drive-hours) from the first drive of the day, or from the drive home. You can from any kind of paid drive time. These features allow you to accurately pay technicians for their commute time according to your state’s payroll standards. **Edit technician timesheets** If a technician has not been clocked in or clocked out correctly, you can [edit non-job timesheets](/construction/docs/edit-non-job-timesheets-from-the-payroll-dashboard). ## Get started #### Confirm idle time settings Contact your success or implementation manager to enable Technician Clock I/O for your account. Before turning on Technician Clock I/O, talk to your success or implementation manager about your idle time settings. [Idle time settings](/construction/docs/manage-technician-idle-time) determine how Technician Clock I/O impacts paid hours. #### Set up timesheet codes for the drive home, parts run, or any other purpose [Set up Timesheet codes](/construction/docs/set-up-timesheet-codes) to set up non-job timesheet events. > [!NOTE] > **Note:** When you set up timesheet codes, the Technician Visibility setting lets you control whether the timesheet code is visible to technicians in ServiceTitan Mobile. #### *![Options for technician visibility regarding timesheet code settings are displayed in the image.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/overview-of-technician-clock-io-image-bx8j6zrh.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A43%3A18Z&se=2026-10-31T01%3A43%3A18Z&sr=c&sp=r&sig=fvVygbzBVxWwN1bUT40yy9oa2qQB5QZcnP%2Bxpwr6s3k%3D)*Enable permissions for Technician Clock I/O You can [enable permissions for an individual technician](/construction/docs/set-permissions-for-an-individual-employee-or-technician-1) or by [company role](/construction/docs/set-permissions-for-an-employee-or-technician-role). - To allow employees to clock technicians in and out from the Dispatch Board, enable *Allow Tech Clock In And Clock Out On Dispatch*. - To allow technicians to clock in and out themselves, enable *Mobile Clock In And Clock Out*. ## Clock in and out in Mobile - Technicians should be familiar with how to [clock in and out of ServiceTitan Mobile](/construction/docs/clock-in-and-out-in-servicetitan-mobile). - The office can use the [Content Portal](/construction/docs/create-content-portal-posts-1) to provide technicians with clock management instructions. ## Clock in and out from the office - Employees should be aware of how to [clock technicians in and out from the Dispatch Board](/construction/docs/clock-technicians-in-and-out-from-the-dispatch-board) - Learn about [technician timesheets](/construction/docs/technician-timesheet-summary-report) to become familiar with impacts that Technician Clock I/O can have. ## FAQ --- ### #### Do technicians clock in manually in ServiceTitan, or do they clock themselves in ServiceTitan Mobile? On-clock time starts running on the Dispatch board. Clock In/Out timesheet code on non-job timesheet shows clock-in or out time. The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout. **What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments. **Also called:** Schedule board, Dispatch view **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)