---
title: "One of our employees can't access Audit Trail"
slug: "one-of-our-employees-can-t-access-audit-trail"
updated: 2026-10-15T01:33:21Z
published: 2026-10-15T01:33:21Z
canonical: "help.servicetitan.com/one-of-our-employees-can-t-access-audit-trail"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# One of our employees can't access Audit Trail

## Problem

One of our employees doesn't have the Audit Trail in their account settings.

## Solution

Follow the steps to grant the permission.

### Enable permission

1. Go to the navigation bar and click **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/one-of-our-employees-cant-access-audit-trail-image-z54er74f.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A22%3A19Z&se=2026-10-31T04%3A22%3A19Z&sr=c&sp=r&sig=9bZ8OuJsEeJVMyV45munqF%2B4KJyVrGFPCc5iV6c7KSU%3D)**.
2. In the side panel, go to **People > Employees.**
3. Locate the employee and click **Edit.**
4. Go to the **Permissions** tab
5. Check the box for *Allow employees viewing user and role permissions audit trail* permission. ![A cursor clicking the Allow employees viewing user and role permissions audit trail permission.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/one-of-our-employees-cant-access-audit-trail-image-mk9pvk4i.jpg?sv=2026-02-06&spr=https&st=2026-10-31T03%3A22%3A19Z&se=2026-10-31T04%3A22%3A19Z&sr=c&sp=r&sig=9bZ8OuJsEeJVMyV45munqF%2B4KJyVrGFPCc5iV6c7KSU%3D)
6. When finished, click **Save Changes**.

A downloadable log of who changed what record and when.

**What it does:** Provides change history for accountability, error investigation, and compliance across teams.

**Also called:** Change history

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)