--- title: "Offer TURNS second look Financing to customers through Online Estimates" slug: "offer-turns-second-look-financing-to-customers-through-online-estimates" updated: 2026-10-15T01:01:28Z published: 2026-10-15T01:01:28Z canonical: "help.servicetitan.com/offer-turns-second-look-financing-to-customers-through-online-estimates" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Offer TURNS second look Financing to customers through Online Estimates ## Overview When setting up TURNS loan options in ServiceTitan, technicians and office employees can offer Financing to customers by emailing a link to their estimates in an online portal. In the portal, customers can choose from available financing plans and apply for a second look TURNS loan if their first application was declined. They can enter a loan amount to view the corresponding monthly payments for the available plans, which also determines their eligibility for specific plans. --- ### #### Who uses this feature - Administrators, office employees, managers, accountants, bookkeepers, and technicians - Applies to all business types #### Feature configuration - Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details. - The *Edit integrated financing settings* permission is required to use this feature. Please contact the account administrator on your team. ## Before using this feature Before using this feature, you first need to: - [Set up online estimates](/construction/docs/use-online-estimates). You can customize your invoice email template to include the {OnlineEstimateLink} text. - [Set up your TURNS integration](/construction/docs/use-turns-financing-services-in-servicetitan). You can create default and custom rules to customize your financing plans. ## Allow customers to apply for financing through online estimates 1. Go to the navigation bar and click **Settings ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D)**. 2. In the side panel, click **Integrations** > **Financing**. 3. Click the **Financing Display Settings** tab. 4. Turn on the **Allow Customer to Apply for Financing Through Online Estimates** toggle. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/offer-turns-second-look-financing-to-customers-through-online-estimates-image-qf5q1786.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D) 5. Select a financing provider to show in Online Estimates. > [!NOTE] > **Note:** TURNS cannot be selected here as it is used for second look financing applications in the Customer Portal. 6. Click **Enable Turns in online estimates**. 7. Click **Save**. The TURNS integration is now automatically included as a second look option on all estimates accessed through the Online Estimates Portal. ## Invite customers to complete a financing application You can invite customers to complete a financing application by emailing them a link to view their estimates online, which can be done from both the ServiceTitan and ServiceTitan Mobile. For more, see [Use Online Estimates](/construction/docs/use-online-estimates). ## Online estimates workflow for TURNS financing When your customer receives and opens an online estimate, they have the option to apply for TURNS financing directly from the Online Estimates Portal after their first look application is denied. 1. Send an estimate email to a customer, which includes an *estimates* link to the Online Estimates Portal. 2. When the customer clicks the estimates link, the portal opens, showing their estimates. When a customer clicks **See if you prequalify**, a new browser page with the loan application opens. 3. If the customer's first application is denied, they are offered the option to prequalify with TURNS. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/offer-turns-second-look-financing-to-customers-through-online-estimates-image-sp3pl2c9.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A44%3A40Z&se=2026-10-31T02%3A44%3A40Z&sr=c&sp=r&sig=VgYX7P8cpGiObZks2jtlcLMAb5zL7CoP71ZryLVySt8%3D)The customer is directed to the TURNS website and loan application form and process. ServiceTitan has no control over the questions or application processes from here. ## Want to learn more? - See [The New Customer Portal end user experience](/construction/docs/the-new-customer-portal-end-user-experience) - See [Second-look financing with TURNS Financing overview](/construction/docs/second-look-financing-with-turns-financing-overview) - See [Use TURNS single application waterfall financing in Customer Portal](/construction/docs/use-turns-single-application-waterfall-financing-in-customer-portal) Integration with third-party financing partners (e.g., GreenSky, Wisetack) that lets customers apply for financing on large jobs. **What it does:** Increases average ticket size and close rates by removing price barriers for customers who can't pay upfront. **Also called:** Customer financing, Payment plans **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Customer Financing A self-service web portal where customers can view job history, request service, make payments, and communicate with the business. **What it does:** Reduces inbound call volume and improves customer satisfaction by giving homeowners 24/7 access to their service records. **Also called:** Customer self-service, Online portal **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)