--- title: "Offer Synchrony Financing to customers through Online Estimates" slug: "offer-synchrony-financing-to-customers-through-online-estimates" updated: 2026-10-15T01:01:15Z published: 2026-10-15T01:01:15Z canonical: "help.servicetitan.com/offer-synchrony-financing-to-customers-through-online-estimates" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Offer Synchrony Financing to customers through Online Estimates ## Overview When setting up Synchrony loan options in ServiceTitan, technicians and office employees can offer Financing to customers by emailing a link to their estimates in an online portal. This ensures you can still protect your margins and close larger deals even when you're not presenting the estimate in person. --- ### #### Who uses this feature - Administrators, office employees, managers, accountants, bookkeepers, and technicians - Applies to all business types #### Feature configuration - Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details. - The *Edit integrated financing settings* permission is required to use this feature. Please contact the account administrator on your team. ## Before using this feature Before using this feature, you first need to: - [Set up online estimates](/construction/docs/use-online-estimates). You can customize your invoice email template to include the {OnlineEstimateLink} text. - [Set up your Synchrony integration](/construction/docs/use-synchrony-financing-in-servicetitan). You can create default and custom rules to customize your financing plans. ## How it works 1. You email the customer a link to their estimates in an online portal. 2. In the portal, the customer chooses from available financing plans and applies for a Synchrony loan. ## Enable Synchrony in online estimates 1. Go to the navigation bar and click **Settings ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A08Z&se=2026-10-31T02%3A47%3A08Z&sr=c&sp=r&sig=MFCkk2kNWdA1SmU9VGxmC2hiw%2FYurtnlSSl5i1rBkcg%3D)**. 2. In the side panel, click **Integrations** > **Financing**. 3. Click the **Financing Display Settings** tab. 4. Turn on the **Allow Customer to Apply for Financing Through Online Estimates** toggle. 5. Select **Synchrony** under *Choose a financing provider to show in Online Estimates*. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/offer-synchrony-financing-to-customers-through-online-estimates-image-a0z15mjj.jpg?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A08Z&se=2026-10-31T02%3A47%3A08Z&sr=c&sp=r&sig=MFCkk2kNWdA1SmU9VGxmC2hiw%2FYurtnlSSl5i1rBkcg%3D) 6. Click **Save**. The Synchrony integration is now automatically included on all estimates accessed through the Online Estimates Portal. ## Invite customers to complete the Synchrony application You can invite customers to complete a Synchrony application by emailing them a link to view their estimates online, which can be done from both the ServiceTitan and ServiceTitan Mobile. For more, see [Use Online Estimates](/construction/docs/use-online-estimates). ## Online estimates workflow for Synchrony financing When your customer receives and opens an online estimate, they have the option to apply for Synchrony financing directly from the Online Estimates Portal. 1. Send an estimate email to a customer, which includes an *estimates* link to the Online Estimates Portal. 2. When the customer clicks the estimates link, the portal opens, showing their estimates. 3. From here, the customer can click **See if you prequalify**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/offer-synchrony-financing-to-customers-through-online-estimates-image-we5lsllz.jpg?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A08Z&se=2026-10-31T02%3A47%3A08Z&sr=c&sp=r&sig=MFCkk2kNWdA1SmU9VGxmC2hiw%2FYurtnlSSl5i1rBkcg%3D) 4. Next, they can select a financing plan. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/offer-synchrony-financing-to-customers-through-online-estimates-image-36husw94.jpg?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A08Z&se=2026-10-31T02%3A47%3A08Z&sr=c&sp=r&sig=MFCkk2kNWdA1SmU9VGxmC2hiw%2FYurtnlSSl5i1rBkcg%3D) 5. Once they select a plan, they can fill out a form to start the application process and click **Get Prequalified**. A new browser page with the loan application opens. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/offer-synchrony-financing-to-customers-through-online-estimates-image-pzw4vcqx.jpg?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A08Z&se=2026-10-31T02%3A47%3A08Z&sr=c&sp=r&sig=MFCkk2kNWdA1SmU9VGxmC2hiw%2FYurtnlSSl5i1rBkcg%3D)The customer is directed to the Synchrony website and loan application form and process. ServiceTitan has no control over the questions or application processes from here. ## Want to learn more? - See [The New Customer Portal end user experience](/construction/docs/the-new-customer-portal-end-user-experience) - See [Use Synchrony Financing](/construction/docs/use-synchrony-financing-in-servicetitan) Integration with third-party financing partners (e.g., GreenSky, Wisetack) that lets customers apply for financing on large jobs. **What it does:** Increases average ticket size and close rates by removing price barriers for customers who can't pay upfront. **Also called:** Customer financing, Payment plans **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Customer Financing A self-service web portal where customers can view job history, request service, make payments, and communicate with the business. **What it does:** Reduces inbound call volume and improves customer satisfaction by giving homeowners 24/7 access to their service records. **Also called:** Customer self-service, Online portal **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)