---
title: "Not Getting Reputation Management Alerts"
slug: "not-getting-reputation-management-alerts"
updated: 2026-10-15T00:56:12Z
published: 2026-10-15T00:56:12Z
canonical: "help.servicetitan.com/not-getting-reputation-management-alerts"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Not Getting Reputation Management Alerts

## Problem

Users might stop receiving Reputation Management Number of Stars, No Response, or Not Verified alerts. This can occur if the alert was edited or deactivated in the main Alert Settings.

## Solution

### Reputation Management Alert

Reputation Management alerts can only be created in the Reputation module. Creating a reputation alert in the Reputation module will automatically create and sync a placeholder version of that alert on the main Alerts page in the General Settings. The version of the reputation alert in the General Settings should not be modified because if it's edited or made inactive, that essentially breaks that alert's sync even if the version in the Reputation module is still in Active status.

First, confirm that the alert is still active in the Reputation module and there are reviews that meet the alert criteria. Then, check if the alert was modified in any way in the General Alert Settings.

1. In ServiceTitan, click on the speaker icon in the top navigation bar to open the Marketing Pro module.
2. Go to the ***Alerts*** page from the *Reputation* menu, and confirm that the alert in question is active on this Reputation Alerts page. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/not-getting-reputation-management-alerts-image-l2f1vyht.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A48Z&se=2026-10-31T02%3A36%3A48Z&sr=c&sp=r&sig=Fmn84w7XSVMedtFv50QW05Cg1sFeHHw27CR1vYUYw%2BY%3D)
3. Next, go to the ***Reviews*** page and confirm that there's at least one customer review that meets the alert's criteria.
4. Click on the gear icon in the top navigation bar, and go to *Settings > Integrations > Alerts*.
5. Filter the **Active** column to include both active and inactive alerts. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/not-getting-reputation-management-alerts-image-2rb5k64m.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A36%3A48Z&se=2026-10-31T02%3A36%3A48Z&sr=c&sp=r&sig=Fmn84w7XSVMedtFv50QW05Cg1sFeHHw27CR1vYUYw%2BY%3D)
  - If the reputation alert was inactive on the *Integrations > Alerts* page, reactivate it. Reactivating it should resolve the issue.
  - If the reputation alert type isn't visible at all in either the active or inactive alerts on the *Integration > Alerts* page even though it appears as Active on the *Reputation > Alerts* page:
    1. Go back to *Marketing > Reputation > Alerts*.
    2. Edit the alert in question.
    3. Apply any change to it and click *Save*.
    4. Edit the same alert again.
    5. Revert the change from step (5.b.iii) and click *Save*. This should allow the reputation alert to appear again on the *Integrations > Alerts* page. Make sure it's active as well once it reappears.

> [!NOTE]
> **Note:** Once the reputation alert is active on both Alerts pages, any edits going forward should only be made on the *Reputation > Alerts* page. Do not modify the version of the alert on the *Integrations > Alerts* page.

1. If a new review that meets the alert criteria still doesn't trigger the alert even though everything is now set up correctly, check whether the issue could be related to SMS or email delivery. See [Can't receive outbound text messages](/construction/docs/can-t-receive-outbound-text-messages), or reach out to the ServiceTitan Support Team for further assistance.

### Related Content

- [Get started with Reputation Management](/construction/docs/get-started-with-marketing-pro-reputation-management)
- [Can't receive outbound text messages](/construction/docs/can-t-receive-outbound-text-messages)

Tools for requesting, monitoring, and responding to online reviews across Google, Yelp, and other platforms.

**What it does:** Protects and grows a business's online reputation — the primary driver of inbound calls — by automating review requests and responses.

**Also called:** Review management, Online reviews

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns.

**What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue.

**Also called:** ST Marketing, Marketing automation

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

Targeted text message campaigns sent to customer segments through Marketing Pro.

**What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers.

**Also called:** Text marketing, SMS marketing

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** Text Campaigns