--- title: "Move a phone number from the Main Line to a Department or Call Center in Dialpad" slug: "move-a-phone-number-from-the-main-line-to-a-department-or-call-center-in-dialpad" updated: 2026-10-15T01:13:51Z published: 2026-10-15T01:13:51Z canonical: "help.servicetitan.com/move-a-phone-number-from-the-main-line-to-a-department-or-call-center-in-dialpad" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Move a phone number from the Main Line to a Department or Call Center in Dialpad ## Problem Configuring specific phone numbers in Dialpad to direct calls to desired branches of the company, such as the Call Center or a particular department, should be easily manageable and efficient. ## Solution > [!NOTE] > **Note:** The most common reason to move a phone number from the Main Line to a call center or department is to have contractor numbers, such as Home Depot, vendors, or technicians skip any IVR menu or greetings that are on the Main Line, especially if they use GLS which requires the call to ring to someone with no menu. The solution introduces the ability to run multiple workflows simultaneously, which allows for more complex and efficient workflows. For example: - As a solution, be sure to add a technician first before you can edit a profile. To add, see [Remove the number from the main line](/construction/docs/move-a-phone-number-from-the-main-line-to-a-department-or-call-center-in-dialpad#remove-the-number-from-the-main-line). Then [Reassign the number to a Call Center or Department](/construction/docs/move-a-phone-number-from-the-main-line-to-a-department-or-call-center-in-dialpad#reassign-the-number-to-a-call-center-or-department). - If the solution uses only one workflow, there is no need for this summary. Omit and use the workflow itself to introduce the steps to solve this issue. **Remember**: You can have multiple phone numbers to contact your agents. We recommend you add these numbers to your Main Line in Dialpad and make sure that all calls originate from a centralized location. ### Remove the number from the Main Line 1. Go to Dialpad and click **Admin Settings**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/move-a-phone-number-from-the-main-line-to-a-department-or-call-center-in-dialpad-image-u2h5xz16.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A35Z&se=2026-10-31T03%3A40%3A35Z&sr=c&sp=r&sig=nDhjsSAEZr%2FjWIFw7%2BQTUS1uEglnwiOhuPZF25I1Vfc%3D) 2. Click **Office** **> Main Line**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/move-a-phone-number-from-the-main-line-to-a-department-or-call-center-in-dialpad-image-tyc88y1h.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A35Z&se=2026-10-31T03%3A40%3A35Z&sr=c&sp=r&sig=nDhjsSAEZr%2FjWIFw7%2BQTUS1uEglnwiOhuPZF25I1Vfc%3D) 3. On the *Main Line* page, locate the number you want to move, click **Options**, then select **Remove**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/move-a-phone-number-from-the-main-line-to-a-department-or-call-center-in-dialpad-image-1oud3jbs.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A35Z&se=2026-10-31T03%3A40%3A35Z&sr=c&sp=r&sig=nDhjsSAEZr%2FjWIFw7%2BQTUS1uEglnwiOhuPZF25I1Vfc%3D)The **Remove number** window opens, where you can click **Confirm** to officially remove this number from the Main Line.![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/move-a-phone-number-from-the-main-line-to-a-department-or-call-center-in-dialpad-image-hi169hbj.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A35Z&se=2026-10-31T03%3A40%3A35Z&sr=c&sp=r&sig=nDhjsSAEZr%2FjWIFw7%2BQTUS1uEglnwiOhuPZF25I1Vfc%3D) ### Reassign the number to a Call Center or Department 1. Click **Call Center** or **Department** you want to reassign the number to, and on the relevant page, you can see an **Add number** prompt, which you can click. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/move-a-phone-number-from-the-main-line-to-a-department-or-call-center-in-dialpad-image-ikvlha24.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A35Z&se=2026-10-31T03%3A40%3A35Z&sr=c&sp=r&sig=nDhjsSAEZr%2FjWIFw7%2BQTUS1uEglnwiOhuPZF25I1Vfc%3D) 2. From the *Pick a number* window that opens, locate the number you just removed from your Main Line, select the number, and click **Select**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/move-a-phone-number-from-the-main-line-to-a-department-or-call-center-in-dialpad-image-ixazvdnc.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A35Z&se=2026-10-31T03%3A40%3A35Z&sr=c&sp=r&sig=nDhjsSAEZr%2FjWIFw7%2BQTUS1uEglnwiOhuPZF25I1Vfc%3D) Your number is officially assigned to this Call Center or Department. Automated phone menu that greets callers and routes them to the right team or queue based on their input. **What it does:** Reduces hold times and misrouted calls by intelligently directing customers to the appropriate CSR or department. **Also called:** Phone tree, Auto-attendant **Tags:** Phones Pro, Contact Center Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Interactive Voice Response