---
title: "Revenue amount missing from a report"
slug: "missing-revenue-in-reports"
updated: 2026-10-15T01:23:27Z
published: 2026-10-15T01:23:27Z
canonical: "help.servicetitan.com/missing-revenue-in-reports"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Revenue amount missing from a report

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A36%3A53Z&se=2026-10-31T03%3A36%3A53Z&sr=c&sp=r&sig=l5Yr11pRIU6JCNsvv3F7xqBRttGB5xS7c28t80xgWwg%3D) Troubleshooting **Role:** Administrator · Accountant · Bookkeeper · Office Manager**Area:** Reporting · Operations reports (Office Activities Report) · All versions

## **What you're seeing**

Your revenue report for a specific period is missing an amount. The total looks lower than you expect, or revenue you know was earned in that period doesn't appear in the report.

## **Why this happens**

Revenue can read low in a report for more than one reason.

There are 3 common reasons.

**Reason 1**

**A completed job was reopened.** This is the cause this article focuses on. Reopening a completed job can change how its revenue is counted for the period, so the amount may drop out of or shift within the report.

**Reason 2**

**The report's date range doesn't fully cover the period.** Transactions on the last day are easy to miss if the end date is set a day early. Worth ruling out first.

**Reason 3**

**An invoice isn't in a status the report counts.** For example, it may still be pending or unposted. Worth ruling out first.

> [!NOTE]
> **Note:** If the amount is missing from your accounting software rather than an operations report, or the job is on a project using progress billing / percentage of completion, the cause is usually on the accounting side.

## **How to fix it**

### **1****Check the report for reopened jobs**

1. On the navigation bar, click **Report**.
2. In the side menu, click **All Reports**.
3. Scroll to the **Operations** section and select the **Office Activities Report**.
4. Add filter details to narrow your results, including the period and completed jobs.
5. In the report, check whether any completed jobs were reopened.
6. If there are reopened jobs, expect that to change the revenue calculation for the period. Adjust the report filters or the job status as needed so all relevant amounts are included.

> [!NOTE]
> **✓ Done ·** The report includes the expected revenue for the period, and you can account for any difference caused by reopened jobs.

> [!NOTE]
> **Note · If your account uses GL-Based Costing:** Your job and project revenue figures are drawn from your General Ledger data and may be calculated differently from the legacy model described above. A missing or shifted amount may reflect that calculation rather than a reopened job. If you're on GL-Based Costing and the numbers still don't reconcile after the checks above, contact Technical Support for details.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The report name and the exact period you're running
- The revenue amount you expect vs. what the report shows
- The specific job(s) or invoice(s) you believe are missing
- Whether any of those jobs were reopened after completion
- Whether your tenant is on GL-Based Costing
- Which steps from this article you already tried

## **Want to learn more?**

[**Office Activities Report ›**](https://help.servicetitan.com/docs/office-activities-report) Learn how to run, filter, and read the Office Activities Report, including how completed-job status affects the figures.