--- title: "Match reviews" slug: "match-reviews" updated: 2026-10-15T00:57:04Z published: 2026-10-15T00:57:04Z canonical: "help.servicetitan.com/match-reviews" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Match reviews ## Overview Use the *Reviews* section in ServiceTitan Marketing Pro Reputation to match reviews with jobs. --- ### #### Who uses this feature - Marketing managers, business owners, and other marketers on your team - Applies to all business types #### Feature configuration - To get started with Marketing Pro Reputation, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager. - Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details. ## Things to know - You can add more than one technician to the review. - Auto verification for reviews considers business units (BUs) when matching reviews to jobs. If a specific location receives a review, it can only be auto-matched to jobs with BUs associated with that location. ## Match reviews We recommend that you use the *Auto-verify reviews* feature to match reviews automatically. For more, see [Auto-verify reviews with Review Auto Verification](/construction/docs/match-reviews#autoverify-reviews-with-review-auto-verification). You can also match reviews manually: - [Verify multiple reviews](/construction/docs/match-reviews#verify-multiple-reviews) - [Verify individual reviews](/construction/docs/match-reviews#verify-individual-reviews) - [Verify reviews with auto-suggested matches](/construction/docs/match-reviews#verify-reviews-with-autosuggested-matches) If you can't match a review, you can set the review as *Can't Verify* to remove it from your list of reviews to match. For more, see [Set individual reviews as Can't Verify](/construction/docs/match-reviews#set-individual-reviews-as-cant-verify). ## Auto-verify reviews with Review Auto Verification To automatically verify reviews left within the past 90 days: 1. Go to the navigation bar and click **Marketing ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/match-reviews-image-l7acd2ll.png?sv=2026-02-06&spr=https&st=2026-10-30T23%3A47%3A09Z&se=2026-10-31T00%3A47%3A09Z&sr=c&sp=r&sig=mz2LS%2BfdDkj1XNKrktDinFDH7OiDAODXeyS66hY1%2FKw%3D)**. 2. In the side menu, click **Reviews**. 3. On the *Reviews* screen that opens, click **Auto Verify is off ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/match-reviews-image-dfxd84te.png?sv=2026-02-06&spr=https&st=2026-10-30T23%3A47%3A09Z&se=2026-10-31T00%3A47%3A09Z&sr=c&sp=r&sig=mz2LS%2BfdDkj1XNKrktDinFDH7OiDAODXeyS66hY1%2FKw%3D)**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/match-reviews-image-tjkxlrug.png?sv=2026-02-06&spr=https&st=2026-10-30T23%3A47%3A09Z&se=2026-10-31T00%3A47%3A09Z&sr=c&sp=r&sig=mz2LS%2BfdDkj1XNKrktDinFDH7OiDAODXeyS66hY1%2FKw%3D) 4. On the *Reputation Management* screen in Marketing Pro in Settings that opens, select the **Auto Verify Reviews** tab. 5. Turn on the **Enable Auto-verify** toggle to activate the auto verification. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/match-reviews-image-0d9ezxz5.png?sv=2026-02-06&spr=https&st=2026-10-30T23%3A47%3A09Z&se=2026-10-31T00%3A47%3A09Z&sr=c&sp=r&sig=mz2LS%2BfdDkj1XNKrktDinFDH7OiDAODXeyS66hY1%2FKw%3D) This changes *Auto Verify is off* to *Auto Verify is on* on the *Reviews* screen. Also, a message confirming that auto verification is on opens. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/match-reviews-image-ixwxz0fm.png?sv=2026-02-06&spr=https&st=2026-10-30T23%3A47%3A09Z&se=2026-10-31T00%3A47%3A09Z&sr=c&sp=r&sig=mz2LS%2BfdDkj1XNKrktDinFDH7OiDAODXeyS66hY1%2FKw%3D) When auto verification is enabled, you can only view the reviews that ServiceTitan automatically matched in the past three months in ***Marketing Pro* ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/match-reviews-image-1m84mhaa.png?sv=2026-02-06&spr=https&st=2026-10-30T23%3A47%3A09Z&se=2026-10-31T00%3A47%3A09Z&sr=c&sp=r&sig=mz2LS%2BfdDkj1XNKrktDinFDH7OiDAODXeyS66hY1%2FKw%3D) > *Reviews***. > [!NOTE] > **Note:** For automatically verified reviews, you see an "A" beside the verified review. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/match-reviews-image-vinc5757.png?sv=2026-02-06&spr=https&st=2026-10-30T23%3A47%3A09Z&se=2026-10-31T00%3A47%3A09Z&sr=c&sp=r&sig=mz2LS%2BfdDkj1XNKrktDinFDH7OiDAODXeyS66hY1%2FKw%3D) ## Verify multiple reviews Verify multiple reviews at once with *Quick verify*: 1. Go to the navigation bar and click **Marketing ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/match-reviews-image-suxhpas9.png?sv=2026-02-06&spr=https&st=2026-10-30T23%3A47%3A09Z&se=2026-10-31T00%3A47%3A09Z&sr=c&sp=r&sig=mz2LS%2BfdDkj1XNKrktDinFDH7OiDAODXeyS66hY1%2FKw%3D)**. 2. In the side menu, click **Reviews**. 3. On the *Reviews* screen that opens, click **Quick verify**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/match-reviews-image-f35s9vrp.png?sv=2026-02-06&spr=https&st=2026-10-30T23%3A47%3A09Z&se=2026-10-31T00%3A47%3A09Z&sr=c&sp=r&sig=mz2LS%2BfdDkj1XNKrktDinFDH7OiDAODXeyS66hY1%2FKw%3D) 4. On the *Quick Verify* screen that opens, select a potential match candidate and click **Verify**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/match-reviews-image-l80vt8nw.png?sv=2026-02-06&spr=https&st=2026-10-30T23%3A47%3A09Z&se=2026-10-31T00%3A47%3A09Z&sr=c&sp=r&sig=mz2LS%2BfdDkj1XNKrktDinFDH7OiDAODXeyS66hY1%2FKw%3D) > [!TIP] > **Tip:** The system populates all reviews that match. In this case, select one and click **Verify**. You can also filter the reviews by the reviews created date range, which is usually one month only. > [!NOTE] > **Note:** You can quick verify reviews that aren't verified and have matched candidates. ## Verify individual reviews 1. Go to the navigation bar and click **Marketing ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/match-reviews-image-2sag0k3g.png?sv=2026-02-06&spr=https&st=2026-10-30T23%3A47%3A09Z&se=2026-10-31T00%3A47%3A09Z&sr=c&sp=r&sig=mz2LS%2BfdDkj1XNKrktDinFDH7OiDAODXeyS66hY1%2FKw%3D)**. 2. In the side menu, click **Reviews**. 3. On the *Reviews* screen that opens, find the review you want to match. 4. Hover over the review and click **More ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/match-reviews-image-t8dodaey.png?sv=2026-02-06&spr=https&st=2026-10-30T23%3A47%3A09Z&se=2026-10-31T00%3A47%3A09Z&sr=c&sp=r&sig=mz2LS%2BfdDkj1XNKrktDinFDH7OiDAODXeyS66hY1%2FKw%3D)** then **Verify**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/match-reviews-image-q27vkf4k.png?sv=2026-02-06&spr=https&st=2026-10-30T23%3A47%3A09Z&se=2026-10-31T00%3A47%3A09Z&sr=c&sp=r&sig=mz2LS%2BfdDkj1XNKrktDinFDH7OiDAODXeyS66hY1%2FKw%3D) 5. Potential matches for the review populate. If you agree with a suggested match, click **Verify**. > [!NOTE] > **Note:** ServiceTitan populates all reviews that match. In this case, select one and click **Verify**. If you can't verify a match for the review, you can select **Can't Verify** to remove it from your list of reviews to match. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/match-reviews-image-byuouon8.png?sv=2026-02-06&spr=https&st=2026-10-30T23%3A47%3A09Z&se=2026-10-31T00%3A47%3A09Z&sr=c&sp=r&sig=mz2LS%2BfdDkj1XNKrktDinFDH7OiDAODXeyS66hY1%2FKw%3D) ## Verify reviews with auto-suggested matches 1. Go to the navigation bar and click **Marketing ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/match-reviews-image-637xq1za.png?sv=2026-02-06&spr=https&st=2026-10-30T23%3A47%3A09Z&se=2026-10-31T00%3A47%3A09Z&sr=c&sp=r&sig=mz2LS%2BfdDkj1XNKrktDinFDH7OiDAODXeyS66hY1%2FKw%3D)**. 2. In the side menu, click **Reviews**. 3. On the *Reviews* screen, click **Suggest Match** to match the reviews automatically. Jobs that potentially match the review populate. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/match-reviews-image-kdeht0ul.png?sv=2026-02-06&spr=https&st=2026-10-30T23%3A47%3A09Z&se=2026-10-31T00%3A47%3A09Z&sr=c&sp=r&sig=mz2LS%2BfdDkj1XNKrktDinFDH7OiDAODXeyS66hY1%2FKw%3D) 4. Use the arrows to navigate through the possible match candidates. If you find a job that matches the review, click **Verify**. Or, go to the *Job Details* and click **Edit**. 1. From the **Job Status** dropdown, select a job status. For example, *Completed*, *Scheduled*, *In Progress*, and *Hold*. 2. From the **Technician** dropdown, select technicians who worked on this job then click **Apply**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/match-reviews-image-thdz05eu.png?sv=2026-02-06&spr=https&st=2026-10-30T23%3A47%3A09Z&se=2026-10-31T00%3A47%3A09Z&sr=c&sp=r&sig=mz2LS%2BfdDkj1XNKrktDinFDH7OiDAODXeyS66hY1%2FKw%3D) 3. Search for the **Job** from the dropdown list. 4. Select the **Customer** from the dropdown list. 5. When finished, click **Save**. > [!NOTE] > **Note:** If you can't verify a match for a review, you can select **Can't Verify** to remove it from your list of reviews to match. ## Set individual reviews as Can't Verify If you cannot find a match for a review and want to remove it from your list of reviews to match, you can set it as *Can't Verify*. > [!NOTE] > **Note:** You can filter for reviews marked as Can't Verify in your Reviews list. 1. Go to the navigation bar and click **Marketing**. 2. In the side menu, click **Reviews**. 3. On the *Reviews* screen that opens, find the review you want to set as *Can't Verify*. 4. Hover over the review and click **More ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/match-reviews-image-6x59fkkd.png?sv=2026-02-06&spr=https&st=2026-10-30T23%3A47%3A09Z&se=2026-10-31T00%3A47%3A09Z&sr=c&sp=r&sig=mz2LS%2BfdDkj1XNKrktDinFDH7OiDAODXeyS66hY1%2FKw%3D)** and then **Verify**. ![Cursor hovers over Verify in the More Actions menu.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/match-reviews-image-f7s0ivy9.png?sv=2026-02-06&spr=https&st=2026-10-30T23%3A47%3A09Z&se=2026-10-31T00%3A47%3A09Z&sr=c&sp=r&sig=mz2LS%2BfdDkj1XNKrktDinFDH7OiDAODXeyS66hY1%2FKw%3D) 5. Select **Can't Verify**. ![Verify Match screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/match-reviews-image-h462ybuy.png?sv=2026-02-06&spr=https&st=2026-10-30T23%3A47%3A09Z&se=2026-10-31T00%3A47%3A09Z&sr=c&sp=r&sig=mz2LS%2BfdDkj1XNKrktDinFDH7OiDAODXeyS66hY1%2FKw%3D) ## Want to learn more? - See [Get started with Marketing Pro Reputation Management](/construction/docs/get-started-with-marketing-pro-reputation-management) - See [Manage Reviews](/construction/docs/manage-reviews) - See [Manage review responses](/construction/docs/manage-review-responses) - See [Manage removed customer reviews](/construction/docs/manage-removed-customer-reviews) ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns. **What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue. **Also called:** ST Marketing, Marketing automation **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Tools for requesting, monitoring, and responding to online reviews across Google, Yelp, and other platforms. **What it does:** Protects and grows a business's online reputation — the primary driver of inbound calls — by automating review requests and responses. **Also called:** Review management, Online reviews **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)