---
title: "Mark a customer as Do Not Service"
slug: "mark-a-customer-as-do-not-service"
updated: 2026-10-15T00:27:00Z
published: 2026-10-15T00:27:00Z
canonical: "help.servicetitan.com/mark-a-customer-as-do-not-service"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Mark a customer as Do Not Service

## Overview

Mark a customer as *Do Not Service* so your customer service representatives (CSRs) know they shouldn’t book jobs with this customer. Marking a customer as *Do Not Service* also applies to each service location tied to the customer in ServiceTitan.

> [!NOTE]
> **Note:** Specific trades cannot be marked as Do Not Service. Only individual customer records can be marked as Do Not Service.

[Mark a customer as Do Not Service Video](https://fast.wistia.net/embed/iframe/yhr334tany?web_component=true&seo=true&videoFoam=false)

## 

---

### 

****Who uses this feature****

- CSRs
- Applies to all business types
- Applies to all trades

****Feature configuration****

- The *View Customer* and *Edit Customer* permissions are required to use this feature. Please contact the account administrator in your team.

## Things to know

- To book a recall, warranty, or lead job for a customer marked *Do Not Service*, use the *Job Actions* menu on the job record. You can't book jobs for a *Do Not Service* customer from the *Call Booking* screen.
- If you mark a customer as *Do Not Service* after booking a job with them, you can reschedule the job.
- *Do Not Service* shows in multiple places throughout ServiceTitan, including Call Booking, customer records, location records belonging to the customer, upcoming recurring services, and job records.
- In [Search](/construction/docs/use-search-in-servicetitan), you can use the *Tags* filter to find customers or locations marked *Do Not Service*.
- If you mark a customer as *Do No Service*, that customer will be automatically excluded from Marketing Pro audiences.

## Mark a customer as Do Not Service

1. [Search for](/construction/docs/use-search-in-servicetitan) and open the customer's record.
2. Click **Edit** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/mark-a-customer-as-do-not-service-image-ayz7qd98.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A39Z&se=2026-10-31T01%3A42%3A39Z&sr=c&sp=r&sig=JE5U05F%2FV6UexMcX2DuogNyyCCY3jbDK8usRI8mmZDA%3D) next to the customer’s name. ![edit customer record](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/mark-a-customer-as-do-not-service-image-oemjc41j.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A39Z&se=2026-10-31T01%3A42%3A39Z&sr=c&sp=r&sig=JE5U05F%2FV6UexMcX2DuogNyyCCY3jbDK8usRI8mmZDA%3D)
3. Scroll to the *Additional Info* section and select **Do Not Service**. ![mark do not service](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/mark-a-customer-as-do-not-service-image-iepv1a1w.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A39Z&se=2026-10-31T01%3A42%3A39Z&sr=c&sp=r&sig=JE5U05F%2FV6UexMcX2DuogNyyCCY3jbDK8usRI8mmZDA%3D)
4. Click **Save**.

The customer's record and their related service location records are now marked *Do Not Service*.

![do not service banner](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/mark-a-customer-as-do-not-service-image-o3oqgtt8.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A39Z&se=2026-10-31T01%3A42%3A39Z&sr=c&sp=r&sig=JE5U05F%2FV6UexMcX2DuogNyyCCY3jbDK8usRI8mmZDA%3D)

## 

## Remove Do Not Service from a customer

1. [Search for](/construction/docs/use-search-in-servicetitan) and open the customer's record.

> [!TIP]
> **Tip:** Use the Tags filter on the Search screen to quickly find customers marked Do Not Service.

![remove do not service](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/mark-a-customer-as-do-not-service-image-dlms9b8t.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A39Z&se=2026-10-31T01%3A42%3A39Z&sr=c&sp=r&sig=JE5U05F%2FV6UexMcX2DuogNyyCCY3jbDK8usRI8mmZDA%3D)
2. Click **Edit** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/mark-a-customer-as-do-not-service-image-eq8xhh13.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A42%3A39Z&se=2026-10-31T01%3A42%3A39Z&sr=c&sp=r&sig=JE5U05F%2FV6UexMcX2DuogNyyCCY3jbDK8usRI8mmZDA%3D) next to the customer’s name.
3. Scroll to the *Additional Info* section, deselect **Do Not Service**.
4. Click **Save**.

The customer's record and their related service location records are no longer marked *Do Not Service*.

## 

## Want to learn more?

- See the [Customer and Location Records](/construction/docs/customer-and-location-records-home) landing page in the ServiceTitan Knowledge Base
- See [Manage tags](/construction/docs/manage-tags)
- See [View call tags or attach a tag to a call](/construction/docs/view-call-tags-or-attach-a-tag-to-a-call)