---
title: "Manage Voicemails and Prevent Calls from Being Marked as Spam in Dialpad"
slug: "manage-voicemails-and-prevent-calls-from-being-marked-as-spam-in-dialpad"
updated: 2026-10-15T01:13:09Z
published: 2026-10-15T01:13:09Z
canonical: "help.servicetitan.com/manage-voicemails-and-prevent-calls-from-being-marked-as-spam-in-dialpad"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Voicemails and Prevent Calls from Being Marked as Spam in Dialpad

## Problem

You are having trouble receiving voicemails in Dialpad, and your CSRs are unable to delete voicemails. You also want to prevent calls from being marked as spam.

## Solution

1. In Dialpad, change the spam settings from **Call Center > Advanced settings**.
  1. Go to **Admin settings > Find the call center > Advanced settings > Change the spam settings**.
  2. Uncheck the box that says *Mark calls as spam*.
  3. Click **Save**.
2. Check the General Voicemail's advanced settings.
  1. Go to **Advanced Settings** from the same call center.
  2. Verify that every permission is checked off.
  3. Click **Save**.
3. Check the call center's voicemail settings.
  1. Go to the call center's **Voicemail Settings**.
  2. Verify that every permission is checked off.
  3. Click **Save**.
4. Allow CSRs to delete voicemails.
  1. Go to **Advanced Settings** from the same call center.
  2. Check the box that says *Allow users to delete voicemails*.
  3. Click **Save**.