---
title: "Manage Office and My Company settings in Dialpad"
slug: "manage-office-and-my-company-settings-in-dialpad"
updated: 2026-10-15T01:10:15Z
published: 2026-10-15T01:10:15Z
canonical: "help.servicetitan.com/manage-office-and-my-company-settings-in-dialpad"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Office and My Company settings in Dialpad

## Overview

Use the *Office Settings* and *My company* features in Dialpad to streamline operations at the office level and across the entire organization. Optimize your Dialpad setup by mastering these key features. Check out the Office & My Company Settings video below for a detailed walkthrough of the workflows.

[Phones Pro: Office & My Company Settings Video](https://fast.wistia.net/embed/iframe/rvnm702vdr?web_component=true&seo=true&videoFoam=false)

---

### 

#### Who uses this feature

- Administrators and call center managers
- Applies to all business types

#### Feature configuration

- To get started with Phones Pro, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager.

## Things to know

- Only Phones Pro administrators can access Office and My company settings in Dialpad.

## Access Office Settings in Dialpad

*The Office Settings* tab is where administrators manage the settings for a specific office within the company.

1. Log in to your [Dialpad](https://dialpad.com/) account.
2. Go to **Admin Settings**. The system automatically takes you to your *Office Settings*. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-office-and-my-company-settings-in-dialpad-image-5o7rwezn.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A50%3A16Z&se=2026-10-31T02%3A50%3A16Z&sr=c&sp=r&sig=1JvlzbYJdezknrE3sbYYJPENAd7ZpN9bFn3ZA8xvrNo%3D)

## Office Settings features

*The Office Settings* tab enables admins to manage office-specific configurations, permissions, and user roles for teams.

In the *Office Settings* tab, you can see the following sections:

- **Office Info**: Displays the office name configured in Dialpad.
- **Office Administrators**: Lists the administrators assigned to the office.
- **Office-wide settings**: Settings that apply to the entire office, ensuring consistency across operations.
  - Dialpad Ai
  - Making Calls
  - Caller ID
  - Dialpad Companion Mode
  - Desk Phones
  - Custom Background and Logo
  - Powerdialer Wrapup Time
  - Help Message
- **Office Holidays**: Official holidays recognized by the office for scheduling purposes.
- **Executive-Assistant**: Lists the assistants assigned to the executives.
- **Registered Location for Emergency Calls**: The default address for all team members associated with this office.
- **Call Disposition Lists**: Call outcomes are selected from pre-populated lists assigned to the contact center or coaching group.
- **Contact Center Administrator Settings**: Settings and permissions for administrators managing the contact center operations.
  - Agent Global Status Changes
  - Agent Audible Notification for Off Duty Status
- **Contact Center Off Duty Statuses**: A list of off-duty statuses available for agents to choose from.
- **Contact Center Surveys**: Surveys designed to collect feedback from customers regarding their contact center experience.

## Access My company

*The My company* tab allows the administrators to view and edit global settings for the entire organization, affecting all offices.

1. Log in to your [Dialpad](https://dialpad.com/) account.
2. Go to **Admin Settings**.
3. Click the dropdown with your company name and select **My company**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-office-and-my-company-settings-in-dialpad-image-376s11c5.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A50%3A16Z&se=2026-10-31T02%3A50%3A16Z&sr=c&sp=r&sig=1JvlzbYJdezknrE3sbYYJPENAd7ZpN9bFn3ZA8xvrNo%3D)

## My company features

In the *My Company* tab, you can manage different company-wide settings, including:

- **General**: View the company's name, team member count, and office locations.
- **Offices**: Manage individual offices or branches within your organization.
- **Dialpad AI**: Activate or deactivate AI-driven features.
- **Company Dictionary**: Teach the AI to recognize and accurately transcribe uncommon or business-specific terms.
- **IVR Workflows**: Enable or disable Interactive Voice Response (IVR) systems to automatically route calls based on customer selections.
- **Company Holidays**: Configure company-wide holidays that adjust company availability and automate messaging during these times.
- **CNAM Updates**: Control the Caller ID Name (CNAM) displayed for outgoing calls.
- **Queue Prioritization**: Manage and prioritize call centers to optimize service across the organization.

## Want to learn more?

- See [Understand the differences between the Main Line, Contact Centers, and Departments](/construction/docs/understand-the-differences-between-the-main-line-contact-centers-and-departments)