--- title: "Manage job types and dispatch fees for Voice Agent calls" slug: "manage-job-types-and-dispatch-fees-for-voice-agent-calls" updated: 2026-10-15T00:24:33Z published: 2026-10-15T00:24:33Z canonical: "help.servicetitan.com/manage-job-types-and-dispatch-fees-for-voice-agent-calls" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage job types and dispatch fees for Voice Agent calls ## Overview The Job Types *and Dispatch Fees* section in Voice Agent (VA) settings lets you configure exactly which actions your Voice Agent can take for each job type—book, reschedule, or cancel—and what dispatch fee it quotes—without generating any follow-up tasks. --- ### #### Who uses this feature - Administrators and managers - Applies to all business types - Applies to all trades #### Feature configuration - Contact Center Pro is currently in Early Access and available for specific accounts. It is subject to change. If you want to enable this feature for your account, book a demo [here](https://www.servicetitan.com/features/pro/contact-center). - Contact Center Pro requires an [Enterprise Hub](/v1/docs/enterprise-hub-1) network. Contact your Customer Success Manager (CSM) or Pro Account Manager (PAM) to request a network. - The *Edit Voice Agent Settings* permission is required to use this feature. Please contact the account administrator on your team. For more, see [Manage Contact Center Pro permissions](/construction/docs/manage-contact-center-pro-permissions). ## Things to know - This feature is accessible for customers using Contact Center Pro. - Changes apply to the selected ServiceTitan account (tenant) only. - Job types are sourced from each tenant account's **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A21Z&se=2026-10-31T02%3A47%3A21Z&sr=c&sp=r&sig=93uKrJ1QnRTD4pqTXYkTMaE84wPu%2FJYR0nMa6AUDJts%3D) **> Operations > Job Types**. For more, see [Set up and use job types](/construction/docs/set-up-and-use-job-types). ## Benefits - **Higher conversion with price transparency:** Callers hear the exact dispatch fee during booking, reducing hesitation and drop-off. - **Granular control by job type:** Authorize only profitable or supported categories per account, minimizing misroutes. Choose which actions the Voice Agent may take for each job type, so it can book work you want booked without cancelling work you would rather review first. - **Better caller experience:** Clear expectations and fewer handoffs lead to smoother, completed bookings. ## Configure Job Types and Dispatch Fees for individual accounts Decide how the Voice Agent manages job booking, dispatch fees, and service descriptions for each tenant account's [job types](/construction/docs/set-up-and-use-job-types). ### Access Job Types and Dispatch Fees 1. Go to Contact Center Pro and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A21Z&se=2026-10-31T02%3A47%3A21Z&sr=c&sp=r&sig=93uKrJ1QnRTD4pqTXYkTMaE84wPu%2FJYR0nMa6AUDJts%3D). 2. In the side panel, click **Voice Agent**. 3. Select the tenant account you want to configure in the *Account Level* section. 4. In the *Job Types and Dispatch Fees* section, click **Edit**. You'll see all [job types](/construction/docs/set-up-and-use-job-types) for the tenant account. From here, you can choose which actions your Voice Agent can take for each job type, add descriptions and set dispatch fees.![Table displaying job types, business units, and dispatch fees for plumbing and HVAC services.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/Job Types and Dispatch Fees VA Update.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A21Z&se=2026-10-31T02%3A47%3A21Z&sr=c&sp=r&sig=93uKrJ1QnRTD4pqTXYkTMaE84wPu%2FJYR0nMa6AUDJts%3D) ### Enable Voice Agent actions per job type Each job type has three independent toggles. Turn on only the actions you want your Voice Agent to take for that job type: - **Voice Agent Can Book** — the Voice Agent can book a new job of this job type. - **Voice Agent Can Reschedule** — the Voice Agent can reschedule or confirm an existing Appointment of this job type. - **Voice Agent Can Cancel** — the Voice Agent can cancel an existing appointment of this job type. Each toggle saves independently. For example, you can let your Voice Agent book and reschedule a job type while requiring a person to handle cancellations for it. - To bulk enable, select **Bulk Actions > Enable**. ![Overview of job types and dispatch fees with bulk action options displayed.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/Job Types and Dispatch Fees Bulk Edit VA Update.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A21Z&se=2026-10-31T02%3A47%3A21Z&sr=c&sp=r&sig=93uKrJ1QnRTD4pqTXYkTMaE84wPu%2FJYR0nMa6AUDJts%3D) To turn booking off, turn off the toggle or select multiple job types and click **Disable**. > [!NOTE] > **Note:** Your Voice Agent also needs the matching capability turned on under **Skills and Capabilities** — **Confirm and reschedule appointments** or **Cancel appointments**. Both the capability and the job type toggle must be on before your Voice Agent takes that action. > [!NOTE] > **Note:** Your existing job types keep the behavior they had. **Voice Agent Can Reschedule** and **Voice Agent Can Cancel** were set to match whatever **Voice Agent Can Book** was already set to, so nothing changes until you edit a toggle. Job types you create from now on start with **Voice Agent Can Reschedule** and **Voice Agent Can Cancel** turned off. ### Set Dispatch Fees - Click the **Dispatch fee** and the **After-Hours Dispatch Fee** column for a job type to set a fee. - To bulk add fees, select **Bulk Actions > Add dispatch fee** or **Add After-Hours Dispatch Fee**. ![Table displaying job types, dispatch fees, and related actions for plumbing services.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/Job Types and Dispatch Fees VA Update 2.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A21Z&se=2026-10-31T02%3A47%3A21Z&sr=c&sp=r&sig=93uKrJ1QnRTD4pqTXYkTMaE84wPu%2FJYR0nMa6AUDJts%3D) When configuring the dispatch fee, you have three options: - **No specified dispatch fee:** Mentions a fee may apply without amount. - **Free service:** The Voice Agent will not mention anything regarding a dispatch fee. - **Specific amount:** Quotes the exact amount for that job type. ![User selects a specific dispatch fee of $49.00 for plumbing service.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/ccp---manage-job-types-and-dispatch-fees-for-voice-agent-calls-image-88aybgzp.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A21Z&se=2026-10-31T02%3A47%3A21Z&sr=c&sp=r&sig=93uKrJ1QnRTD4pqTXYkTMaE84wPu%2FJYR0nMa6AUDJts%3D) ### Add description Add a description so the Voice Agent can better match the customer's request to the correct service. 1. In the *Description* column, click **Add description** for the job type. 2. Enter the description. 3. Click **Apply**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/ccp---manage-job-types-and-dispatch-fees-for-voice-agent-calls-image-j1hgqws1.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A21Z&se=2026-10-31T02%3A47%3A21Z&sr=c&sp=r&sig=93uKrJ1QnRTD4pqTXYkTMaE84wPu%2FJYR0nMa6AUDJts%3D) 4. When finished, click **Save**. You can then configure the wording the Voice Agent uses when communicating dispatch fees. For more, see [Configure Voice Agent Settings](/construction/docs/configure-voice-agent-account-level-settings-in-contact-center-pro#dispatch-fee-message). ## Want to learn more? - See [Contact Center Pro](/construction/docs/contact-center-pro-home) - See [Set call routing rules in Contact Center Pro](/construction/docs/set-call-routing-rules-in-contact-center-pro) - See [View and manage Voice Agent Follow Ups](/construction/docs/view-and-manage-voice-agent-follow-ups) Configurable categories that classify jobs (e.g., HVAC Install, Drain Cleaning, Roof Replacement) for reporting and routing. **What it does:** Enables targeted pricing, technician skill matching, reporting segmentation, and correct workflow routing by type of work. **Also called:** Service types, Work categories **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's AI-powered inbound phone agent that answers calls, gathers caller information, and books or reschedules jobs without a human CSR. **What it does:** Handles inbound calls 24/7, capturing after-hours demand and reducing hold times during peak periods — without adding headcount. **Also called:** AI receptionist, Virtual CSR, VA **Tags:** Phones Pro, AI-Powered [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's enterprise-grade call center product, adding advanced queue management, live coaching, and AI features to Phones Pro. **What it does:** Enables multi-agent contact center operations with real-time supervision, analytics, and AI-assisted call handling at scale. **Also called:** CCP, Advanced Phones Pro **Tags:** Contact Center Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** CCP A scheduled time block assigned to a technician to perform work on a Job. **What it does:** Represents the actual calendar event when a tech visits a customer; a single Job can have multiple Appointments. **Also called:** Service visit, Tech visit **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)