--- title: "Manage Fleet Pro hardware from the Devices screen" slug: "manage-fleet-pro-hardware-from-the-devices-screen-1" updated: 2026-10-15T00:42:43Z published: 2026-10-15T00:42:43Z canonical: "help.servicetitan.com/manage-fleet-pro-hardware-from-the-devices-screen-1" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage Fleet Pro hardware from the Devices screen ## ## Overview The *Devices* section in Fleet Pro allows you to view your fleet’s GPS devices, AI SafetyCams, and Asset Trackers. *Devices* also allows you to check device health, reboot and calibrate cameras, and format SD cards without having to contact ServiceTitan support. ## --- ### #### Who uses this feature - Fleet managers, dispatch managers, and dispatchers - Applies to all business types - Applies to all trades #### Feature configuration - Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details. - To get started with Fleet Pro, request a demo by clicking **Get Started** on our [Pro Products page](https://www.servicetitan.com/features/pro/fleet), or reach out to your Customer Success Manager (CSM) or Pro Account Manager. ## Things to know - GPS Devices refers to trackers that are installed in vehicles. Asset Trackers refers to GPS trackers that are installed in Assets. ## Review your GPS trackers To see a high-level view of the GPS trackers active in your fleet: 1. Go to the navigation bar and click **Fleet Pro ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-fleet-pro-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A00Z&se=2026-10-31T03%3A38%3A00Z&sr=c&sp=r&sig=IYcXmKWh%2ByRLkbab8yPbahb91ZrJR07jSvyNcX7bTPY%3D)**. 2. In the side panel, click **Devices**. 3. Under the *GPS Devices* tab, review the following columns: ![Overview of GPS devices with vehicle details and activation dates displayed in a table.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-fleet-pro-hardware-from-the-devices-screen-image-ujhc1p7z.jpg?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A00Z&se=2026-10-31T03%3A38%3A00Z&sr=c&sp=r&sig=IYcXmKWh%2ByRLkbab8yPbahb91ZrJR07jSvyNcX7bTPY%3D) - **Device Serial #:** The serial number assigned to the GPS tracker. - **Vehicle:** The vehicle the GPS tracker is assigned to. - **Product Code:** The GPS tracker’s model number. - **SIM Number:** The GPS tracker’s unique Subscriber Identity Module number. - **Activation Date:** The date and time when the GPS tracker went live in your fleet. 4. (Optional) Use the search box or **Vehicle** filter to find specific GPS trackers. 5. (Optional) Click **Download** and select Excel or CSV to export the GPS Devices table. ## Review your AI SafetyCams > **Note:** This tab is only available for AI Cameras and not basic cameras. To see a high-level view of the AI SafetyCams active in your fleet: 1. Go to the navigation bar and click **Fleet Pro ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-fleet-pro-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A00Z&se=2026-10-31T03%3A38%3A00Z&sr=c&sp=r&sig=IYcXmKWh%2ByRLkbab8yPbahb91ZrJR07jSvyNcX7bTPY%3D)**. 2. In the side panel, click **Devices**. 3. Click the **AI SafetyCams** tab. 4. Review the following columns: ![Overview of vehicle devices with calibration status and activation dates listed.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-fleet-pro-hardware-from-the-devices-screen-image-sjrm0zis.jpg?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A00Z&se=2026-10-31T03%3A38%3A00Z&sr=c&sp=r&sig=IYcXmKWh%2ByRLkbab8yPbahb91ZrJR07jSvyNcX7bTPY%3D) - **Device Serial #:** The serial number assigned to the AI SafetyCam. - **Vehicle:** The vehicle the AI SafetyCam is assigned to. - **Recording:** Indicates if the AI SafetyCam’s recording is *Available*, *Not Tested*, or *Not Available*. **Note:** *If the status is listed as* Not Available*, that means the AI SafetyCam is not recording video*. - **Calibration:** Indicates if the AI SafetyCam’s calibration status is *Calibrated* or *Not Calibrated*. - **Activation Date:** The date and time when the AI SafetyCam went live in your fleet. - **Last Connected:** The date and time when the AI SafetyCam last was connected and turned on. - **Product Code:** The model number of the AI SafetyCam. 5. (Optional) Use the search box or **Vehicle**, **Recording**, or **Calibration** filters to find specific AI SafetyCams. 6. (Optional) Click **Download** and select Excel or CSV to export the AI SafetyCams table. ## Take actions for your AI SafetyCams To manage your AI SafetyCams: 1. Go to the navigation bar and click **Fleet Pro ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-fleet-pro-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A00Z&se=2026-10-31T03%3A38%3A00Z&sr=c&sp=r&sig=IYcXmKWh%2ByRLkbab8yPbahb91ZrJR07jSvyNcX7bTPY%3D)**. 2. In the side panel, click **Devices**. 3. Click the **AI SafetyCams** tab. 4. Find the SafetyCam you want to take actions with and click **More ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A00Z&se=2026-10-31T03%3A38%3A00Z&sr=c&sp=r&sig=IYcXmKWh%2ByRLkbab8yPbahb91ZrJR07jSvyNcX7bTPY%3D)**. 5. Select one of the following actions: ![Table displaying vehicle details, recording status, and calibration information for AI SafetyCams.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-fleet-pro-hardware-from-the-devices-screen-image-s56nql0q.jpg?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A00Z&se=2026-10-31T03%3A38%3A00Z&sr=c&sp=r&sig=IYcXmKWh%2ByRLkbab8yPbahb91ZrJR07jSvyNcX7bTPY%3D) - **Reboot Camera:** Restarts the cd starting with this step if the AI SafetyCam isn’t working as expected. - **Format SD Card:** Deletes any and all recording data from the AI SafetyCam’s SD card. **Note:** *During the formatting process, all the existing data will be erased, and the camera will not be available for recording.* - **Calibrate or Re-Calibrate Camera:** Ensures the AI SafetyCam is focusing on the areas of the vehicle that you want it to. We recommend doing this any time the AI SafetyCam is moved between vehicles. ## Review your Asset trackers To see a high-level view of the Asset trackers active in your fleet: 1. Go to the navigation bar and click **Fleet Pro ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-fleet-pro-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A00Z&se=2026-10-31T03%3A38%3A00Z&sr=c&sp=r&sig=IYcXmKWh%2ByRLkbab8yPbahb91ZrJR07jSvyNcX7bTPY%3D)**. 2. In the side panel, click **Devices**. 3. Click the **Asset Trackers** tab. 4. Review the following columns: ![Table displaying asset trackers with serial numbers, product codes, and activation dates.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-fleet-pro-hardware-from-the-devices-screen-image-zkwih2zw.jpg?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A00Z&se=2026-10-31T03%3A38%3A00Z&sr=c&sp=r&sig=IYcXmKWh%2ByRLkbab8yPbahb91ZrJR07jSvyNcX7bTPY%3D) - **Serial #:** The serial number assigned to the Asset tracker. - **Asset:** The Asset the tracker is assigned to. - **Product Code:** The Asset tracker’s model number. - **SIM Number:** The Asset tracker’s unique Subscriber Identity Module number. - **Activation Date:** The date and time when the GPS tracker went live in your fleet. 5. (Optional) Use the search box or **Asset** filter to find specific trackers. 6. (Optional) Click **Download** and select Excel or CSV to export the Asset Trackers table. ## ## FAQ --- ### #### How do I pull reports showing unplugged and replugged tracking devices in Fleet Pro? Go to the *Vehicle Data* screen in Fleet Pro to see the last connected timestamp of each device. Also check the *Device Health* tab to see the last timestamps of AI cameras. #### How do I replace a broken Fleet Pro camera? Reach out to your Pro product specialist. They can help ship out a replacement. #### How can I escalate recurring hardware errors with Fleet Pro? 1. Document the recurring issue. Include screenshots, timestamps, and vehicle and device IDs. 2. If the errors are affecting multiple vehicles, escalate as a fleet-wide case for faster priority handling. 3. For urgent safety-impacting issues, like crash video loss, contact [Technical Support](https://go.servicetitan.com/m#/ask) for immediate escalation. ## Want to learn more? - See [Driver Data overview](/construction/docs/driver-data-overview) - See [Camera Data overview](/construction/docs/camera-data-overview) ServiceTitan's fleet management add-on providing GPS tracking, driver behavior monitoring, AI cameras, and vehicle maintenance alerts. **What it does:** Gives operations managers real-time visibility into every vehicle, reducing fuel costs, improving safety, and lowering insurance premiums. **Also called:** GPS fleet tracking, Telematics **Tags:** Fleet Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Dual-facing camera in Fleet Pro SmartView trucks with AI event detection — one outward, one inward. **What it does:** Monitors driving behavior and road events in real time, flagging unsafe actions to reduce liability and improve fleet safety. **Also called:** In-cab AI dashcam **Tags:** Fleet Pro, AI-Powered [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** In-Cab Camera