--- title: "Manage equipment media and files in the ServiceTitan Field Mobile App" slug: "manage-equipment-media-and-files-in-the-servicetitan-field-mobile-app" updated: 2026-10-29T13:35:10Z published: 2026-10-29T13:35:10Z canonical: "help.servicetitan.com/manage-equipment-media-and-files-in-the-servicetitan-field-mobile-app" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage equipment media and files in the ServiceTitan Field Mobile App ## Overview In the ServiceTitan Field Mobile App, you can capture, upload, and view equipment-related media. This helps you document jobs clearly and support better recommendations during visits. It also enhances communication between the field and the office. --- ### #### Who uses this feature - Technicians - Primarily benefits Commercial Construction and Commercial Service and Replacement business types - Primarily benefits Plumbing, HVAC, Garage, Electrical, and Water Treatment/Pool trades #### Feature configuration - The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements). - If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com). - Account configuration is required to use this feature. Please contact your office for details. ## Things to know - In Commercial terminology, jobs are referred to as work orders. - If you're offline, you can capture media and it will finish uploading when you're back online. ## Best practices - Work with your team to identify common visit types where equipment photos and documents are required, such as maintenance, quoted repairs, warranty work, and replacement jobs. ## Use cases *Commercial Service & Replacement* - Snap photos of failing RTUs and attach them directly to the equipment record. Your notes and images give the sales team exactly what they need to build an accurate replacement estimate without calling you for details. - Record filter conditions and diagnostic readings during every visit. By documenting the decline over time, you help the customer plan for replacements before the unit hits a total *Code Red* failure. - On an emergency call? Your dispatcher can pull up the equipment's full history and past attachments in ServiceTitan to talk you through previous repairs or hidden issues while you're on the roof. *Commercial Construction* - Save install photos, startup logs, and panel labels to each piece of gear. This ensures the next crew knows exactly how you set it up without having to hunt through a job trailer or old paperwork. - Double-check that all equipment attachments are uploaded. It's the fastest way to prove the phase is 100% done so you can move to the next stage of the project. - When returning to a past project, pull up the original install photos and data. You'll see exactly how the unit looked on day one before you even crack the manual. ## Capture equipment media in the Field Mobile App ### Method 1: Capture media while adding equipment 1. Open the job (Residential) or Work Order (Commercial) and tap the **Equipment** tab. 2. At the bottom of the screen, tap **Add > Equipment**. > [!NOTE] > **Note:** To see the add equipment option, dispatch and arrive at the job. 3. On the *Add Equipment* screen that opens, tap the **Camera** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-photo-camera-outline.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A34Z&se=2026-10-31T03%3A40%3A34Z&sr=c&sp=r&sig=eTy3HyEqT5pezXefq6gs5L6ueDUEXfJHroROVLrkdLU%3D). 4. In the menu that opens, tap **Take photo** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-add-a-photo.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A34Z&se=2026-10-31T03%3A40%3A34Z&sr=c&sp=r&sig=eTy3HyEqT5pezXefq6gs5L6ueDUEXfJHroROVLrkdLU%3D). ![Menu options for adding a default photo, including taking or uploading a photo.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-equipment-media-and-files-in-the-servicetitan-field-mobile-app-image-c8h6fdu1.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A34Z&se=2026-10-31T03%3A40%3A34Z&sr=c&sp=r&sig=eTy3HyEqT5pezXefq6gs5L6ueDUEXfJHroROVLrkdLU%3D) 5. Capture the photo then tap **Add**. 6. Enter the [remaining equipment details](/construction/docs/add-equipment-to-a-service-location-in-the-servicetitan-field-mobile-app). ### Method 2: Capture media from the Attachments tab 1. Open the job (Residential) or Work Order (Commercial) and tap the **Equipment** tab. 2. Tap the equipment you want to add media to. 3. Tap the **Attachments** tab. 4. Tap **Add Attachments**. ![Overview of Honeywell attachments including a rusty drain and PDF documents.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-equipment-media-and-files-in-the-servicetitan-field-mobile-app-image-lqy1hxak.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A34Z&se=2026-10-31T03%3A40%3A34Z&sr=c&sp=r&sig=eTy3HyEqT5pezXefq6gs5L6ueDUEXfJHroROVLrkdLU%3D) 5. In the menu that opens, tap **Take photo or video**. ![Menu options for adding attachments, with a hand pointing at 'Take photo or video'.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-equipment-media-and-files-in-the-servicetitan-field-mobile-app-image-pgza4wf5.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A34Z&se=2026-10-31T03%3A40%3A34Z&sr=c&sp=r&sig=eTy3HyEqT5pezXefq6gs5L6ueDUEXfJHroROVLrkdLU%3D) 6. Capture the photo or video, then tap **Review > Add**. ## Upload equipment media or files in the Field Mobile App 1. Open the job (Residential) or Work Order (Commercial) and tap the **Equipment** tab. 2. Tap the equipment you want to add media to. 3. Tap the **Attachments** tab. 4. Tap **Add Attachments**. ![Overview of Honeywell attachments including a rusty drain and PDF documents.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-equipment-media-and-files-in-the-servicetitan-field-mobile-app-image-m6d5vbwv.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A34Z&se=2026-10-31T03%3A40%3A34Z&sr=c&sp=r&sig=eTy3HyEqT5pezXefq6gs5L6ueDUEXfJHroROVLrkdLU%3D) 5. In the menu that opens, tap **Upload photo or video**, **Upload file**, or **Attachments from job** (iOS) or **Select media from job** (Android). ![Options to add attachments including uploading photos, files, or job-related attachments.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-equipment-media-and-files-in-the-servicetitan-field-mobile-app-image-nbjg1awc.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A34Z&se=2026-10-31T03%3A40%3A34Z&sr=c&sp=r&sig=eTy3HyEqT5pezXefq6gs5L6ueDUEXfJHroROVLrkdLU%3D) 6. Select or locate the media or file, then finish uploading. ## View equipment media and files in the Field Mobile App 1. Open the job (Residential) or Work Order (Commercial) and tap the **Equipment** tab. 2. Tap the equipment for which you want to view media and attachments. 3. Tap the **Attachments** tab. Here, you can see media and attachments associated with the equipment, sorted in reverse chronological order with the most recent first. ![A collection of images including a rusty drain and abstract designs.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-equipment-media-and-files-in-the-servicetitan-field-mobile-app-image-iac2qq7y.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A34Z&se=2026-10-31T03%3A40%3A34Z&sr=c&sp=r&sig=eTy3HyEqT5pezXefq6gs5L6ueDUEXfJHroROVLrkdLU%3D) Tap **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A34Z&se=2026-10-31T03%3A40%3A34Z&sr=c&sp=r&sig=eTy3HyEqT5pezXefq6gs5L6ueDUEXfJHroROVLrkdLU%3D) next to an attachment to **Set as default photo**, **Rename**, or **Delete**. ![Menu options for photo actions including set as default, rename, and delete.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-equipment-media-and-files-in-the-servicetitan-field-mobile-app-image-dxko88mb.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A34Z&se=2026-10-31T03%3A40%3A34Z&sr=c&sp=r&sig=eTy3HyEqT5pezXefq6gs5L6ueDUEXfJHroROVLrkdLU%3D) Tap an item to view it in full screen. ![A rusty drain cover set in a concrete surface, showing wear and tear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-equipment-media-and-files-in-the-servicetitan-field-mobile-app-image-iw3tlyls.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A34Z&se=2026-10-31T03%3A40%3A34Z&sr=c&sp=r&sig=eTy3HyEqT5pezXefq6gs5L6ueDUEXfJHroROVLrkdLU%3D) > [!TIP] > **Tip:** In full screen mode, tap **Download** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-download.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A34Z&se=2026-10-31T03%3A40%3A34Z&sr=c&sp=r&sig=eTy3HyEqT5pezXefq6gs5L6ueDUEXfJHroROVLrkdLU%3D) to download the media or file to your device. ## Want to learn more? - See [Add equipment to a service location in the ServiceTitan Field Mobile App](/construction/docs/add-equipment-to-a-service-location-in-the-servicetitan-field-mobile-app) - See [Edit, replace, or remove equipment from a service location in the ServiceTitan Field Mobile App](/construction/docs/edit-replace-remove-equipment-service-location-servicetitan-field-mobile-app)