--- title: "Manage embedded dialer settings" slug: "manage-embedded-dialer-settings" updated: 2026-10-15T01:10:59Z published: 2026-10-15T01:10:59Z canonical: "help.servicetitan.com/manage-embedded-dialer-settings" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage embedded dialer settings ## Overview You can manage embedded dialer settings in Phones Pro to effectively receive and make calls. --- ### #### Who uses this feature - Administrators and managers - Applies to all business types #### Feature configuration - To get started with Phones Pro, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager. ## Things to know - Before you can use the embedded dialer, the administrator on your team needs to set up Phones Pro, including setting up an account for you to use. For more information, see [Phones Pro Setup](/construction/docs/set-up-phones-pro). ## Manage embedded dialer settings 1. Go to the navigation bar and click **Job Booking ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-embedded-dialer-settings-image-l5ys8uxb.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D)**. 2. Click the **Phones Pro** icon to see the embedded dialer. ![User interface showing call options and recent call history in a phone application.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-embedded-dialer-settings-image-zlmliw1x.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) The dialer displays your name and phone number, the most recent calls you have made, and your status. Click the **Media Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-embedded-dialer-settings-image-yotsq2sh.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D)** icon to configure and test your audio and troubleshoot any audio issues you might have. ![Hardware settings menu showing microphone and speaker options for audio testing.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-embedded-dialer-settings-image-w1owji0j.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) Click the **Home** icon to return to the *Phones Pro* screen. ## Manage contact with a phone number In the *Recent* or *Favorites* tab, click a phone number to view your call history, block the number, or mark the number as spam. ![Contact list showing an unknown contact and a cancelled call notification.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-embedded-dialer-settings-image-x0tp3fdz.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) > [!NOTE] > **Note:** When you click **Add contact**, it does **NOT** add the number to a Customer Record or create a customer record. Instead, click **+ New customer** on the Job Booking screen to add a customer. For more information, see [Create a customer record](/construction/docs/create-a-customer-record). ## Set your status > [!NOTE] > **Note:** If you miss a call, your status is automatically set to **Off Duty**. Any calls that come in after that are sent to another CSR so that no calls are missed while you are away. You can stay **Off Duty** or change your status back to **Available**. When you are available and ready to take calls, go to the **Call Centers** dropdown and ensure your status is **Available**. ![User interface showing call options and availability status in a phone application.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-embedded-dialer-settings-image-m0q7hj2e.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) If you can't or don't want to take calls, choose **Off Duty** instead. ![User interface of Phones Pro showing call options and recent contacts list.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-embedded-dialer-settings-image-jt3hyq8z.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) ## Manage call centers Click **Manage** to see your call center settings. ![User interface of Phones Pro showing call options and call center management features.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-embedded-dialer-settings-image-i4ouqm5i.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) ## Set your phone visibility preferences Click the **Wrench** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-build.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) icon to see your phone preferences. ![User interface of Phones Pro showing call options and available call centers.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-embedded-dialer-settings-image-mfmudbc0.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) From the *Phone Preferences* section, you can set up your account to automatically enable or disable the embedded phone and collapse or expand it by default. > [!TIP] > **Tip:** You should only disable the embedded phone if you have chosen and set up a physical phone or the Dialpad app instead of using the embedded dialer. ![Settings for phone preferences including enabling and auto-collapsing the embedded phone.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-embedded-dialer-settings-image-hevy3o90.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) ## Manage Phones Pro settings Click the dropdown arrow next to your user icon to view your Phones Pro settings. ![Navigation bar showing options including home, search, and user profile settings.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-embedded-dialer-settings-image-9p8xovm7.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) Your default caller ID is the number set up for you while the other number is the main company number. ![Settings menu showing default caller ID and Do Not Disturb option in Phones Pro app.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-embedded-dialer-settings-image-m7rinw6h.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) Toggle **Do Not Disturb** to send all incoming calls to voicemail. You can set a timer for **Do Not Disturb**. > [!TIP] > **Tip:** You can't set a reason for **Do Not Disturb**, so set yourself as **Off Duty**. To learn how to set yourself to Off Duty, see [Set your status](/construction/docs/manage-embedded-dialer-settings#set-your-status). Click **App Settings** to manage notification sounds for calls and messages and settings for your microphone and speaker/headset. ![Settings menu for Phones Pro app, including notification sound options and speaker selection.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-embedded-dialer-settings-image-blnkvhbp.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) Click **Account Settings** to access advanced settings for your embedded dialer. ![Menu options with 'Account Settings' highlighted for user navigation.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-embedded-dialer-settings-image-7o0ypb5h.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A35%3A57Z&se=2026-10-31T02%3A35%3A57Z&sr=c&sp=r&sig=%2B%2BQzPoWOB96UXDgBAFOOetOPgpDaDZhDp0QlPJvLa0g%3D) ## Want to learn more? - See [Phones Pro](/construction/docs/phones-pro-home) ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records. **What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs. **Also called:** ST Phones, Integrated phone system **Tags:** Phones Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The top-level account in ServiceTitan representing a property owner or account holder, containing all locations, jobs, and history. **What it does:** Serves as the single source of truth for all customer interactions, history, and financial data. **Also called:** Customer account, Client record **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)