--- title: "Manage crew job actions with Flexible Timekeeping in the ServiceTitan Field Mobile App" slug: "manage-crew-job-actions-flexible-timekeeping-servicetitan-field-mobile-app" updated: 2026-10-29T12:37:02Z published: 2026-10-29T12:37:02Z canonical: "help.servicetitan.com/manage-crew-job-actions-flexible-timekeeping-servicetitan-field-mobile-app" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage crew job actions with Flexible Timekeeping in the ServiceTitan Field Mobile App ## Overview A crew is all the technicians on an appointment working under a lead technician. As the lead technician, you can manage your crew through expanded bulk actions, like *Dispatch, Arrive,* and *Close Out*. > [!TIP] > **Tip:** If the video doesn't play in full screen, tap **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-horiz.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A50%3A15Z&se=2026-10-31T02%3A50%3A15Z&sr=c&sp=r&sig=hYZKtYxAshcfAprstW7yjGwglwZSFTJQtcmgSisJW%2BE%3D) then **Fit Screen** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-fit-screen.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A50%3A15Z&se=2026-10-31T02%3A50%3A15Z&sr=c&sp=r&sig=hYZKtYxAshcfAprstW7yjGwglwZSFTJQtcmgSisJW%2BE%3D). [KB - Manage Crew Job Actions with Flexible Timekeeping in the Field Mobile App Video](https://fast.wistia.net/embed/iframe/vwkikjgg01?web_component=true&seo=true&videoFoam=false) --- ### #### Who uses this feature - Technicians - Applies to all business types #### Feature configuration - The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements). - If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com). - The *Lead technician actions* permission is required to use this feature. Please contact the account administrator on your team. ## Things to know - In Commercial terminology, jobs are referred to as work orders. - As the lead technician, you can oversee both managed and non-managed technicians, however, a managed technician must be present on a job before a non-managed technician can be assigned or closed out. - Depending on your company setup, you and your crew may be [automatically marked as Arrived](/v1/docs/enable-or-disable-arrive-by-gps-for-technicians-in-fma) based on GPS. - How your office sets up Flexible Timekeeping determines how you create timesheets for yourself and your crew. For more, see: - [Compare the different ways to use Flexible Timekeeping with the ServiceTitan Field Mobile App](/construction/docs/compare-different-ways-use-flexible-timekeeping-servicetitan-field-mobile-app) - [Manage crews with Manual Timekeeping in the ServiceTitan Field Mobile App](/v1/docs/manage-crews-with-manual-timekeeping-in-fma) - [Manage crews with Continuous Timekeeping in the ServiceTitan Field Mobile App](/v1/docs/manage-crews-with-continuous-timekeeping-in-fma) ## Best practices - Take actions that reflect real life. For example, if everyone is on the job working, update their statuses to reflect that. - Pull to refresh the screen. Pay attention to the *Last refreshed time* to ensure you have the latest data of everyone's statuses on the appointment. - Your office may prefer to dispatch and arrive technicians on their side. Ask your office to confirm who is responsible for these actions. > [!NOTE] > **Note:** You must be [Checked-In on the Dispatch Board by the office](/v1/docs/configure-dispatch-board-appearance-and-settings#configure-technician-management) before they can dispatch you or you can dispatch yourself to a job. [Check In](/v1/docs/configure-dispatch-board-appearance-and-settings#configure-technician-management) is not the same as Clock In. Check In determines which technicians show up as available to work on the Dispatch Board for everyone in the office. ## Use cases - As a supervisor technician, you need to dispatch, arrive and close out other technicians working on the same appointment to ensure everyone's status is up to date. - As a lead technician, you need to manage helper technicians riding in the same truck to reduce the need for everyone to update their statuses independently. ## Dispatch and Arrive your crew with Flexible Timekeeping in the Field Mobile App 1. Open the job (Residential) or Work Order (Commercial) and tap **Manage Crew** in the *Assigned Technicians* section of the *Job* tab. ![Scheduled cooling tune-up job with assigned technicians and management options displayed.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-crew-job-actions-with-flexible-timekeeping-in-the-servicetitan-field-mobile-app-image-xn9zncw6.jpg?sv=2026-02-06&spr=https&st=2026-10-31T01%3A50%3A15Z&se=2026-10-31T02%3A50%3A15Z&sr=c&sp=r&sig=hYZKtYxAshcfAprstW7yjGwglwZSFTJQtcmgSisJW%2BE%3D) 2. On the *Manage Crew* screen that opens, select the technicians who need to be marked *Dispatched* or *Arrived*, including yourself if you're taking the same action. > [!TIP] > **Tip:** Tap **Select all** if the same action applies to everyone. ![Manage crew interface showing scheduled and dispatched team members for a task.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-crew-job-actions-with-flexible-timekeeping-in-the-servicetitan-field-mobile-app-image-bbilbtth.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A50%3A15Z&se=2026-10-31T02%3A50%3A15Z&sr=c&sp=r&sig=hYZKtYxAshcfAprstW7yjGwglwZSFTJQtcmgSisJW%2BE%3D) 3. When finished, tap **Dispatch** or **Arrive**, depending on the job action you need to take. > [!NOTE] > **Note:** Depending on your company's setup, you may trigger one or more forms to complete after tapping **Arrive**. Depending on [how the required arrival form is set up](/construction/docs/set-up-required-arrival-forms-for-the-servicetitan-field-mobile-app), each technician may need to [complete the required arrival form](/construction/docs/use-required-arrival-forms-in-the-servicetitan-field-mobile-app) on their device. Other types of forms can be completed later. Depending on how your office has set up Flexible Timekeeping: - Timesheets may be [automatically created](/construction/docs/use-automatic-timekeeping-in-the-servicetitan-field-mobile-app) when you *Dispatch* and *Arrive* your crew. - How you take [meal breaks](/v1/docs/manage-crews-with-continuous-timekeeping-in-fma) may vary. - You may need to [manually manually create timesheets](/v1/docs/manage-crews-with-manual-timekeeping-in-fma) for your crew. For more, see [Compare the different ways to use Flexible Timekeeping with the ServiceTitan Field Mobile App](/construction/docs/compare-different-ways-use-flexible-timekeeping-servicetitan-field-mobile-app). ## Close Out your crew with Flexible Timekeeping in the Field Mobile App > [!NOTE] > **Note:** If a technician needs to leave but plans to return the same day, pause the appointment instead of completing it. For more, see [Pause an appointment in the ServiceTitan Field Mobile App](/construction/docs/pause-an-appointment-in-the-servicetitan-field-mobile-app). 1. Open the job (Residential) or Work Order (Commercial) and tap **Manage Crew** in the *Assigned Technicians* section of the *Job* tab. 2. On the *Manage Crew* screen that opens, select the technicians in *Working* status who need to be marked *Done*, including yourself if you're taking the same action. > [!TIP] > **Tip:** Tap **Select all** if the same action applies to everyone. 3. Tap **Mark as Done**. ![Manage crew interface showing team members and a button to mark tasks as done.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-crew-job-actions-with-flexible-timekeeping-in-the-servicetitan-field-mobile-app-image-q4vauv00.jpg?sv=2026-02-06&spr=https&st=2026-10-31T01%3A50%3A15Z&se=2026-10-31T02%3A50%3A15Z&sr=c&sp=r&sig=hYZKtYxAshcfAprstW7yjGwglwZSFTJQtcmgSisJW%2BE%3D) 4. If you marked everyone on the appointment as *Done*, tap **Complete Appointment** on the next screen. > [!TIP] > **Tip:** You can also access this workflow by tapping **Close Out > Mark Myself as Done** or **Complete Appointment** (depending on what's shown) and selecting **Manage Crew** or **Expand** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-crew-job-actions-with-flexible-timekeeping-in-the-servicetitan-field-mobile-app-image-gj7wpgeq.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A50%3A15Z&se=2026-10-31T02%3A50%3A15Z&sr=c&sp=r&sig=hYZKtYxAshcfAprstW7yjGwglwZSFTJQtcmgSisJW%2BE%3D) next to your crew. ![Appointment management screen showing remaining appointments and technicians available.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-crew-job-actions-with-flexible-timekeeping-in-the-servicetitan-field-mobile-app-image-1cc9zzbq.jpg?sv=2026-02-06&spr=https&st=2026-10-31T01%3A50%3A15Z&se=2026-10-31T02%3A50%3A15Z&sr=c&sp=r&sig=hYZKtYxAshcfAprstW7yjGwglwZSFTJQtcmgSisJW%2BE%3D) When closing out, the lead technician must: - Collect any required signatures. - Complete any remaining required [forms](/construction/docs/complete-and-send-forms-in-the-servicetitan-field-mobile-app). > [!NOTE] > **Note:** If there are required arrival forms assigned to each technician, then those technicians will need to complete them on their devices. After all technicians and all appointments on the job are marked *Done*, complete the job. For more, see [Complete a job with the ServiceTitan Field Mobile App](/v1/docs/complete-a-job-in-fma). Depending on how your office has set up Flexible Timekeeping: - Timesheets may [automatically end](/construction/docs/use-automatic-timekeeping-in-the-servicetitan-field-mobile-app) when you *Close out* your crew. - You may be able to [stay on the clock](/v1/docs/manage-crews-with-continuous-timekeeping-in-fma) after you *Close out* your crew. - You may need to [manually manually create timesheets](/v1/docs/manage-crews-with-manual-timekeeping-in-fma) for your crew. For more, see [Compare the different ways to use Flexible Timekeeping with the ServiceTitan Field Mobile App](/construction/docs/compare-different-ways-use-flexible-timekeeping-servicetitan-field-mobile-app). ## Want to learn more? - See [Manage crews with Manual Timekeeping in the ServiceTitan Field Mobile App](/v1/docs/manage-crews-with-manual-timekeeping-in-fma) - See [Manage crews with Continuous Timekeeping in the ServiceTitan Field Mobile App](/v1/docs/manage-crews-with-continuous-timekeeping-in-fma) - See [Dispatch and Arrive with the ServiceTitan Field Mobile App](/v1/docs/dispatch-and-arrive-in-fma)