---
title: "Manage booking notifications"
slug: "manage-booking-notifications"
updated: 2026-10-15T01:25:23Z
published: 2026-10-15T01:25:23Z
canonical: "help.servicetitan.com/manage-booking-notifications"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage booking notifications

## Overview

Learn how to understand and manage your booking notification emails, including using email summary classifications, filtering email and email subject lines, and adding or removing employees from email lists.

## 

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#### Who uses this feature

- Administrators
- Applies to all business types

## Things to know

Booking notification emails can’t be turned off. Scheduling Pro can only change which users receive them.

## Using email summary classifications

Whenever Scheduling Pro handles a Live Voice or Chat interaction, you will automatically receive an email summary using the classifications below:

- **Cancellation:** All *Appointment* inquiries with *Cancellation* selected as the resolution.
- **Reschedule:** All *Appointment* inquiries with *Reschedule* selected as the resolution.
- **New Lead:** All *Appointment* inquiries with either *Bookable Lead* or *No Availability* selected as the resolution.
- **Non-Bookable:** All *Appointment* inquiries with *No Service* selected as the resolution.
- **General Inquiry:** All *Inquiry* inquiry types with any resolution selected (e.g., Memberships, Financing, etc.).
- **Other:** All *Other* inquiries with any resolution selected (e.g., abandoned, test, etc.).
- **Booking:** All interactions with a booking attached.
- **Escalation:** All interactions with an emergency escalation attached (with or without the on-demand job, per your settings).
- **Remote Assist Appointment:** All interactions with a *Remote Assist* appointment attached.

## Filter emails using intuitive subject lines

To make filtering booking notification emails easier, Scheduling Pro uses intuitive email subject lines based on the type of inquiry and resolution of the interaction. These subject lines contain:

- A topic category that is related to the inquiry/resolution chosen by the agent but that offers a simpler option for filtering.
- The word "*Urgent*" if the agent or customer believes the request is urgent.
- The phrase "*Customer Follow Up Requested*" if the agent or customer believes they need follow up.
- The name "*Scheduling Pro*" so that you can always recognize the source of the email.

## Example email subject strings

- Cancellation – URGENT – Customer Follow Up Requested – Scheduling Pro
- General Inquiry - Scheduling Pro
- Non-bookable – URGENT - Scheduling Pro

## Set up email filters and auto-forwarding

You can set up filters and auto-forwarding to help manage where emails from Scheduling Pro arrive in your inbox. Below are some help articles from the most common email providers:

- [Gmail Help Article](https://support.google.com/mail/answer/6579?hl=en#zippy=%2Cexport-or-import-filters%2Ccreate-a-filter%2Cedit-or-delete-filters)
- [Outlook Help Article](https://support.microsoft.com/en-us/office/manage-email-messages-by-using-rules-c24f5dea-9465-4df4-ad17-a50704d66c59)

## Add or remove employees from email lists

If you want to add or remove employees from the list of emails, please reach out to [Technical Support](/construction/docs/contact-servicetitan-technical-support).

ServiceTitan's advanced scheduling add-on that adds smart capacity management, technician skill matching, and zone-based booking rules.

**What it does:** Ensures the right technician is booked for the right job at the right time, maximizing daily revenue and reducing travel waste.

**Also called:** Advanced scheduling, Smart scheduling

**Tags:** Scheduling Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

Integration with third-party financing partners (e.g., GreenSky, Wisetack) that lets customers apply for financing on large jobs.

**What it does:** Increases average ticket size and close rates by removing price barriers for customers who can't pay upfront.

**Also called:** Customer financing, Payment plans

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** Customer Financing