--- title: "Manage Audit Trail in ServiceTitan" slug: "manage-audit-trail-in-servicetitan" updated: 2026-10-15T01:31:49Z published: 2026-10-15T01:31:49Z canonical: "help.servicetitan.com/manage-audit-trail-in-servicetitan" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage Audit Trail in ServiceTitan ## Overview Audit Trail allows you to view the log of changes when creating, updating, or deleting user roles or permissions in ServiceTitan. Use the audit trail to review, verify, and authorize the changes. --- ### #### Who uses this feature - Administrators - Applies to all business types #### Feature configuration - Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details. ## View Audit Trail To access the audit trail: 1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A27Z&se=2026-10-31T02%3A43%3A27Z&sr=c&sp=r&sig=VL%2BCwiqGonayWk%2FKuLGe43rXrilu8FIy14UV6jD2Lpc%3D). 2. In the side panel, click **Security > Audit Trails.** The *Audit Trail* screen lets you view the following information: - **Date and Time:** Date and time when the change to the record occurred - **Record Name:** The username of role name modified - **Record Type:** The employee, technician, or role - **Action by:** The user or system who modified the record - **Action:** The action description record - **View Details:** View more detailed audit logs on that specific record ![Audit trail showing employee actions and changes in settings for record az2.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/mfa-and-audit-trail-1-image-ywm95xvo.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A27Z&se=2026-10-31T02%3A43%3A27Z&sr=c&sp=r&sig=VL%2BCwiqGonayWk%2FKuLGe43rXrilu8FIy14UV6jD2Lpc%3D) ## View user Audit Trail details To get a more detailed view of changes made to a specific record: 1. On the *Audit Trail* screen, find the record you want to view. 2. Click **View Details** for that record. ![Audit trail showing employee record changes with a clickable 'View Details' option.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/mfa-and-audit-trail-1-image-zak54koq.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A27Z&se=2026-10-31T02%3A43%3A27Z&sr=c&sp=r&sig=VL%2BCwiqGonayWk%2FKuLGe43rXrilu8FIy14UV6jD2Lpc%3D) 3. On the audit trail detailed view screen that opens, review the log of changes made to that record. 4. Click the *Before* or *After* fields to view the specific changes. ![Audit trail showing employee role change from Dispatch to Admin with event details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/mfa-and-audit-trail-1-image-h849cs5f.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A27Z&se=2026-10-31T02%3A43%3A27Z&sr=c&sp=r&sig=VL%2BCwiqGonayWk%2FKuLGe43rXrilu8FIy14UV6jD2Lpc%3D) 5. Use the search bar to search for the log of changes. ## Filter and search for the user Audit Trail records You can filter the user Audit Trail records using the filter dropdown found at the top of the table. You can filter the records by the date range, record type, action by, and action. ![Audit trail showing employee actions and filter options for record types.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/mfa-and-audit-trail-1-image-93n2g9x4.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A27Z&se=2026-10-31T02%3A43%3A27Z&sr=c&sp=r&sig=VL%2BCwiqGonayWk%2FKuLGe43rXrilu8FIy14UV6jD2Lpc%3D) Click **Clear** to reset your filter selections. Use the search bar to search for user audit trail records. You can search records by: - Name of the user - Role - Record type - Action description ## Edit and rearrange table columns Use the **Edit Columns ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/mfa-and-audit-trail-1-image-zu43giir.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A27Z&se=2026-10-31T02%3A43%3A27Z&sr=c&sp=r&sig=VL%2BCwiqGonayWk%2FKuLGe43rXrilu8FIy14UV6jD2Lpc%3D)** option to show or hide columns and rearrange the columns in the user Audit Trail table. ![Options to select columns for displaying in the Audit Trail Table interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/mfa-and-audit-trail-1-image-yh70azwg.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A27Z&se=2026-10-31T02%3A43%3A27Z&sr=c&sp=r&sig=VL%2BCwiqGonayWk%2FKuLGe43rXrilu8FIy14UV6jD2Lpc%3D) Use pagination to easily navigate large datasets by breaking them into smaller, manageable pages. ![Dropdown menu showing options for items per page in a data table interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/mfa-and-audit-trail-1-image-8b8nwwh2.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A27Z&se=2026-10-31T02%3A43%3A27Z&sr=c&sp=r&sig=VL%2BCwiqGonayWk%2FKuLGe43rXrilu8FIy14UV6jD2Lpc%3D) A downloadable log of who changed what record and when. **What it does:** Provides change history for accountability, error investigation, and compliance across teams. **Also called:** Change history **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)