---
title: "Listen to voicemails in ServiceTitan"
slug: "listen-to-voicemails-in-servicetitan"
updated: 2026-10-15T01:06:07Z
published: 2026-10-15T01:06:07Z
canonical: "help.servicetitan.com/listen-to-voicemails-in-servicetitan"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Listen to voicemails in ServiceTitan

## Overview

You can listen to voicemails in ServiceTitan to help you follow up on potential customers without leaving ServiceTitan. You can set up Dialpad to receive email notifications about voicemails and view your voicemails in ServiceTitan.

---

### 

#### Who uses this feature

- Call center managers and CSRs
- Applies to all business types

#### Feature configuration

- To get started with Phones Pro, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager.

## Things to know

- In ServiceTitan Mobile, you can listen to Call Recordings but voicemails are not available.

## Listen to voicemails in ServiceTitan

1. Go to the top toolbar and click **Search** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-legacy-search-outline.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A56Z&se=2026-10-31T02%3A43%3A56Z&sr=c&sp=r&sig=w7Vlr2YmlD2C2PeotfGXUA17Op4FLdC4d0u6qvHVFCI%3D) .
2. From the search dropdown, select **Call** then click **Search** . ![Search bar displaying 'Call' with filter options and search button highlighted.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image-1773312453757.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A56Z&se=2026-10-31T02%3A43%3A56Z&sr=c&sp=r&sig=w7Vlr2YmlD2C2PeotfGXUA17Op4FLdC4d0u6qvHVFCI%3D)

> [!TIP]
> **Tip:** Use the filters to narrow your search.
3. Calls with voicemail recordings include a **Tape** icon next to the customer name. ![Call log showing customer interactions with highlighted entries for Rocky Balboa.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/listen-to-voicemails-in-servicetitan-image-j2axgghn.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A56Z&se=2026-10-31T02%3A43%3A56Z&sr=c&sp=r&sig=w7Vlr2YmlD2C2PeotfGXUA17Op4FLdC4d0u6qvHVFCI%3D)
4. Click the customer whose voicemail you want to listen to. Their Customer Record opens.
5. In the *Calls* section, click the call you want to listen to. ![Call log showing completed calls with agents, durations, and inbound direction.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/listen-to-voicemails-in-servicetitan-image-avp12edg.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A56Z&se=2026-10-31T02%3A43%3A56Z&sr=c&sp=r&sig=w7Vlr2YmlD2C2PeotfGXUA17Op4FLdC4d0u6qvHVFCI%3D)The *Call Playback* pop-up opens and a recording of the voicemail automatically plays. ![Call playback interface showing call details and job booking by Sasha.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/listen-to-voicemails-in-servicetitan-image-k75xqjeb.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A56Z&se=2026-10-31T02%3A43%3A56Z&sr=c&sp=r&sig=w7Vlr2YmlD2C2PeotfGXUA17Op4FLdC4d0u6qvHVFCI%3D)

## Want to learn more?

- Visit ServiceTitan Academy to enroll in [ServiceTitan Phones Pro Account Setup for Admins](https://servicetitan.docebosaas.com/academy/learn/courses/374/ServiceTitan-Phones-Pro-Account-Setup-for-Admins)
- See [Set up Phones Pro](/construction/docs/set-up-phones-pro)

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

Automatic recording of all inbound and outbound calls logged against the customer record in ServiceTitan.

**What it does:** Provides a permanent, searchable audio record for dispute resolution, training, and quality assurance.

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

The top-level account in ServiceTitan representing a property owner or account holder, containing all locations, jobs, and history.

**What it does:** Serves as the single source of truth for all customer interactions, history, and financial data.

**Also called:** Customer account, Client record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)