---
title: "Link Marketing Pro campaign to tracking phone number in the general campaign and phone settings: recommended workflow"
slug: "link-marketing-pro-campaign-tracking-phone-number-general-campaign-phone-setting"
updated: 2026-10-15T00:56:26Z
published: 2026-10-15T00:56:26Z
canonical: "help.servicetitan.com/link-marketing-pro-campaign-tracking-phone-number-general-campaign-phone-setting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Link Marketing Pro campaign to tracking phone number in the general campaign and phone settings: recommended workflow

ServiceTitan's Marketing Pro allows companies to create tracking numbers directly in the campaign creation process and associate the campaign with the tracking number in the general Settings. There are several different methods to create and assign tracking phone numbers to Marketing Pro campaigns. Follow the recommended workflow steps below to correctly link phone numbers to Marketing Pro campaigns.

### Things to know

- For reporting and general marketing purposes, we recommend using only one phone number per campaign and not reusing tracking numbers for multiple campaigns if possible.
- Using a manual non-ServiceTitan phone number will not track revenue for calls to that number.
- If the tracking number is generated directly in the Marketing Pro campaign and the number is then removed from the campaign, that will automatically remove the link between the campaign and the phone number in the settings.
- To generate a new ServiceTitan tracking number for a Marketing Pro campaign, go to the [Create a new tracking number directly in the Marketing Pro campaign](/construction/docs/link-marketing-pro-campaign-tracking-phone-number-general-campaign-phone-setting#create-a-new-tracking-number-directly-in-the-marketing-pro-campaign) section.
- If the Marketing Pro campaign should be associated with an existing phone number that isn't in ServiceTitan, go to the [Associate manual non-ServiceTitan tracking number with the Marketing Pro campaign](/construction/docs/link-marketing-pro-campaign-tracking-phone-number-general-campaign-phone-setting#associate-manual-nonservicetitan-tracking-number-to-the-marketing-pro-campaign) section.
- If the Marketing Pro campaign should be linked to an existing ServiceTitan tracking number that was created before the campaign was created, go to the [Associate the existing ServiceTitan tracking number with the Marketing Pro campaign](/construction/docs/link-marketing-pro-campaign-tracking-phone-number-general-campaign-phone-setting#associate-the-existing-servicetitan-tracking-number-with-the-marketing-pro-campaign) section.

### Workflows

### Create a new tracking number directly in the Marketing Pro campaign

The only way for the tracking number to automatically assign to the Marketing Pro campaign in *Settings* > *Operations* > *Campaigns* (and for the campaign to automatically assign to the number in *Settings* > *Phones* > *Phone Numbers*) is to add a new ServiceTitan tracking number directly in the campaign creation process.

1. Go to Marketing Pro from the ServiceTitan navigation bar. ![SPT 687 marketing](https://images.ctfassets.net/mb2ty0185mk8/1NowxxrvBYpVXMeOsRxt1x/708ecdfed285c8fd450a1367b3f400e8/marketing.png)
2. Click on **Campaigns** and then either the Automated or the One-time tab depending on the type of campaign.
3. Edit the campaign draft in question by clicking on the three dots > Edit (or click Create Campaign to make a new one if the campaign doesn't exist yet). ![SPT 687 create campaign](https://images.ctfassets.net/mb2ty0185mk8/1mno9EvJGiA1MBVtFO3ajD/37f9182240faff4651596b45e6ae00aa/create_campaign.png)
4. Scroll down to the **Tracking Number** section in the **Overview** step and click **Add a Real Tracking Number**. ![SPT 687 add a real tracking](https://images.ctfassets.net/mb2ty0185mk8/4oifXz5X2N63G578Kamihy/f2f50b4d44a55e61b52d9a233705492b/add_a_real_tracking.png)
5. Go through all of the steps in the Add New Number popup (make sure to click Add Number to create the tracking number), and then click **Save as draft** to save changes. ![SPT 687 add number](https://images.ctfassets.net/mb2ty0185mk8/1656fywju2bU4zfiULzYSg/7d13465249898f1d7e82bf48ebf8a55c/add_number.gif)
6. It may take a few moments for the system to update, but the new tracking number should automatically appear in the Phone Number Settings (*Settings* > *Phones* > *Phone Numbers*) and in the Campaign Settings (*Settings* > *Operations* > *Campaigns*) as linked to the campaign. ![SPT 687 phone numbers](https://images.ctfassets.net/mb2ty0185mk8/7kI56x0l4gJhpc7LdqweKu/d950c1216cbb08550993efe0eed263ab/phone_numbers.png)

### Associate manual non-ServiceTitan tracking number to the Marketing Pro campaign

If a manual non-ServiceTitan tracking number should be linked to the Marketing Pro campaign, that will not automatically update the campaign in *Settings* > *Operations* > *Campaigns*. The campaign should be manually edited in Settings to properly link the manual number. Something to note is using a manual non-ServiceTitan phone number will not track revenue to the campaign.

1. Go to Marketing Pro from the ServiceTitan navigation bar. ![SPT 687 marketing](https://images.ctfassets.net/mb2ty0185mk8/1NowxxrvBYpVXMeOsRxt1x/708ecdfed285c8fd450a1367b3f400e8/marketing.png)
2. Click on **Campaigns** and then either the Automated or the One-time tab depending on the type of campaign.
3. Edit the campaign draft in question by clicking on the three dots > Edit (or click Create Campaign to make a new one if the campaign doesn't exist yet). ![SPT 687 create campaign](https://images.ctfassets.net/mb2ty0185mk8/1mno9EvJGiA1MBVtFO3ajD/37f9182240faff4651596b45e6ae00aa/create_campaign.png)
4. Scroll down to the **Tracking Number** section in the **Overview** step and click **Enter Number Manually**.
5. Click Confirm in the Warning popup.
6. Enter the phone number in the **Manual Number** field and click **Save as draft** to save changes. ![SPT 687 tracking number](https://images.ctfassets.net/mb2ty0185mk8/6nsdugM5ksOdzQ9jrVQpLP/6aacfedcd5d1179c6cc68ad96e61f09b/tracking_number.png)
7. From the ServiceTitan navigation bar, click on the gear icon to access Settings, and go to *Operations* > *Campaigns*.
8. Search for the campaign in question, and click **Edit**. ![SPT 687 campaign edit](https://images.ctfassets.net/mb2ty0185mk8/4qnU7NNaOoF8sJoJMSkId3/185b01ad8a556fba042208010ade2caf/campaign_edit.png)
9. In the **Advertised Number** field on the Edit Campaign page, enter the phone number from step **5** of this section and click **Save**. ![SPT 687 advertised number](https://images.ctfassets.net/mb2ty0185mk8/53DjES9vcrgASSZLAOWVTl/d7752df12a774089780a6d58b9d03aa8/advertised_number.png)
10. The manual phone number will now be associated with the Marketing Pro campaign.

**Note**: Although jobs can be manually linked to the marketing campaign to track revenue, calls to the manual number will not generate any revenue and cannot be tracked.

### Associate the existing ServiceTitan tracking number with the Marketing Pro campaign

If an existing tracking number was created in ServiceTitan outside of the Marketing Pro campaign and is linked to the campaign by the Manual Number field, this will not automatically update the campaign (in *Settings* > *Operations* > *Campaigns*) nor the phone number (in *Settings* > *Phones* > *Phone Numbers*) to be assigned to each other. One of those Settings pages should be manually updated to link the existing tracking number to the Marketing Pro campaign so that revenue is tracked correctly, and then the other Settings page will automatically update.

1. Go to Marketing Pro from the ServiceTitan navigation bar. ![SPT 687 marketing](https://images.ctfassets.net/mb2ty0185mk8/1NowxxrvBYpVXMeOsRxt1x/708ecdfed285c8fd450a1367b3f400e8/marketing.png)
2. Click on **Campaigns** and then either the Automated or the One-time tab depending on the type of campaign.
3. Edit the campaign draft in question by clicking on the three dots > Edit (or click Create Campaign to make a new one if the campaign doesn't exist yet). ![SPT 687 create campaign](https://images.ctfassets.net/mb2ty0185mk8/1mno9EvJGiA1MBVtFO3ajD/37f9182240faff4651596b45e6ae00aa/create_campaign.png)
4. Scroll down to the **Tracking Number** section in the **Overview** step and click **Enter Number Manually**.
5. Click Confirm in the Warning popup.
6. Enter the existing tracking phone number in the **Manual Number** field and click **Save as draft** to save changes. ![SPT 687 enter number manually](https://images.ctfassets.net/mb2ty0185mk8/1qlL5s5HPregDuRqAjQUHT/6db2170769ef5b8f4bbf02eca0f34e42/enter_number_manually.png)
7. From the ServiceTitan navigation bar, click on the gear icon to access Settings, and go to *Operations* > *Campaigns*.
8. Search for the campaign in question, and click **Edit**. ![SPT 687 edit](https://images.ctfassets.net/mb2ty0185mk8/1gAz9Vo828rzexeE4KD7rt/7dbf961edef53b8e2244d2e027da53a0/edit.png)
9. In the **Advertised Number** field on the Edit Campaign page, enter the tracking number from step **5** of this section and click Save. This will automatically update the tracking number in *Settings* > *Phones* > *Phone Numbers* to be linked to that Marketing Pro campaign. ![SPT 687 copy of scheduled job](https://images.ctfassets.net/mb2ty0185mk8/33xmOtHBjMJvzmKgDUYGFt/c84f859d5fd1e8c54c50f079242a5af9/copy_of_scheduled_job.png) ![SPT 687 phone numbers](https://images.ctfassets.net/mb2ty0185mk8/7kI56x0l4gJhpc7LdqweKu/d950c1216cbb08550993efe0eed263ab/phone_numbers.png)

### Related Content

- [Create Email Campaigns](/v1/docs/create-email-campaigns)
- [Assign tracking phone numbers to campaigns](/v1/docs/assign-tracking-phone-numbers-to-campaigns)
- [Add or edit tracking numbers](/construction/docs/add-or-edit-tracking-numbers)

ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns.

**What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue.

**Also called:** ST Marketing, Marketing automation

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

Bulk or automated email campaigns sent to customer segments from within Marketing Pro.

**What it does:** Drives repeat business and membership renewals by staying in front of customers with targeted, personalized messaging.

**Also called:** Email marketing, Drip campaigns

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)