---
title: "Receive button doesn't create a receipt for a purchase order"
slug: "issues-with-the-receive-function-in-servicetitan"
updated: 2026-10-15T00:50:07Z
published: 2026-10-15T00:50:07Z
canonical: "help.servicetitan.com/issues-with-the-receive-function-in-servicetitan"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Receive button doesn't create a receipt for a purchase order

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-10-31T04%3A48%3A25Z&se=2026-10-31T05%3A48%3A25Z&sr=c&sp=r&sig=Uwe2PE4ofDOck5G2QOskPxROO2qIKnmNB%2FvbLohLB0g%3D) Troubleshooting **Role:** Managers · Office employees**Area:** Purchasing, Purchase Orders · All business types · All versions

## **What you're seeing**

You can't receive any purchase orders. When you click the **Receive** button, it looks like it's receiving the purchase order, but no receipt is created. No error message appears.

## **Why this happens**

There's one common cause.

**Reason 1**

**This is usually a browser problem, not a problem with the purchase order or your account.** A stale browser cache can stop the Receive action from completing, so the button appears to work but nothing is saved.

## **How to fix it**

Clear your browser cache, then try again. The steps below are for Chrome.

### **1****Clear your browser cache**

1. Open Chrome and click the **More** icon in the top corner. You can also go to **chrome://settings/clearBrowserData**.
2. Click **Delete browsing data**.
3. On the screen that opens, select **All time** from the **Time range** dropdown.
4. Check the boxes next to **Cookies and other site data** and **Cached images and files**.
5. Save anything you have open in your browser first, because clearing this data tends to sign you out of any websites you're currently on.
6. Click **Delete data**.
7. Close Chrome and open it again.
8. Go to ServiceTitan and try to receive the purchase order again.

> [!NOTE]
> **✓ Done ·** The Receive button creates the receipt, and the purchase order shows as received.

## **Still not working?**

If clearing your cache doesn't fix it, contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The purchase order number you're trying to receive
- What happens when you click Receive (for example, no receipt is created, no error appears)
- The browser and version you're using
- Confirmation that you already cleared your browser cache and retried

## **Want to learn more?**

[**Receive purchase orders ›**](https://help.servicetitan.com/construction/docs/receive-purchase-orders) How to receive purchase orders and confirm the receipt was created.