---
title: "Issues with Phones Pro Assist Cards"
slug: "issues-with-phones-pro-assist-cards"
updated: 2026-10-15T01:13:10Z
published: 2026-10-15T01:13:10Z
canonical: "help.servicetitan.com/issues-with-phones-pro-assist-cards"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Issues with Phones Pro Assist Cards

## Problem

When trying to add trigger words to an Assist Card in Phones Pro, an error message appears saying "You must enter at least 1 keyword" even when multiple keywords have been entered.

## Solution

1. In **Dialpad, go to Settings > Dialpad Ai > Real Time Assist cards**.
2. Click **Create > Create from scratch**.
3. Enter the *Name, Description, Rep Response, Link,* and *Assigned Groups* for the Assist Card.
4. In the Trigger words/phrases field, enter each trigger word separately and press **Enter** after each word.
5. Click **Create Card** to save the Assist Card.

By following these steps, you will be able to successfully add trigger words to the Assist Cards feature in Phones Pro.

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)