---
title: "Issues accessing the ServiceTitan Inventory Mobile App"
slug: "issues-accessing-the-servicetitan-inventory-mobile-app"
updated: 2026-10-15T00:48:02Z
published: 2026-10-15T00:48:02Z
canonical: "help.servicetitan.com/issues-accessing-the-servicetitan-inventory-mobile-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Issues accessing the ServiceTitan Inventory Mobile App

## Problem

Users can't log into the ServiceTitan Inventory mobile app. They may see the error message: *Permission required. You do not have access to the ServiceTitan Inventory App*.

## Solution

### Issues accessing the ServiceTitan Inventory mobile app

There are a number of ways to troubleshoot login issues with the Inventory Mobile App:

Check the Password

1. Log out of the mobile app.
2. Log back in again.
3. If login fails, try resetting the user's password.

Adjust Permissions

1. In the navigation bar, click the *Settings* ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A46%3A09Z&se=2026-10-31T04%3A46%3A09Z&sr=c&sp=r&sig=GIFWr7o0tacEEcEx%2BZ1RVsbZ8Qf7q2pnO8mcwHFzVJM%3D) icon on your computer.
2. Click on **People > Employees**.
3. Find the user who can't access the app and click **Edit** next to their name.
4. Click on the **Permission** tab.
5. In the *Inventory Mobile App* section, look for the permission *Access Inventory Mobile App*. If it's already enabled, disable it, save, then enable it again and save.

Reinstall the App

1. Delete the ServiceTitan Inventory mobile app from the device.
2. Download and reinstall the app from the app store.
3. Try logging in again with the correct credentials.