---
title: "Is it possible to exclude specific customers from having a default dispatch fee automatically populate on their invoices in ServiceTitan?"
slug: "is-it-possible-to-exclude-specific-customers-from-default-dispatch-fee"
updated: 2026-10-15T01:34:31Z
published: 2026-10-15T01:34:31Z
canonical: "help.servicetitan.com/is-it-possible-to-exclude-specific-customers-from-default-dispatch-fee"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Is it possible to exclude specific customers from having a default dispatch fee automatically populate on their invoices in ServiceTitan?

## Problem

Default dispatch fees automatically populate on invoices for all customers. There is no built-in way to exclude specific customers from this fee.

## Solution

You can remove dispatch fees from existing job types, create a new job type without the fee, or manually remove the fee from the invoice.

### Remove the dispatch fee from an existing job type

1. Go to **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/is-it-possible-to-exclude-specific-customers-from-having-a-default-dispatch-fee-automatically-populate-on-their-invoices-in-servicetitan-image-gou9wns7.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A42%3A55Z&se=2026-10-31T02%3A42%3A55Z&sr=c&sp=r&sig=WkCokQkmt7enoYeTlT73te3DsUJb1MCZS5ABOPkWJUI%3D)** **> Operations > Job Types**.
2. Find the job type and click **Edit**.
3. Click the **Default Services** tab, find the service, and click **Delete ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/is-it-possible-to-exclude-specific-customers-from-having-a-default-dispatch-fee-automatically-populate-on-their-invoices-in-servicetitan-image-84k68gu0.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A42%3A55Z&se=2026-10-31T02%3A42%3A55Z&sr=c&sp=r&sig=WkCokQkmt7enoYeTlT73te3DsUJb1MCZS5ABOPkWJUI%3D)**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/is-it-possible-to-exclude-specific-customers-from-having-a-default-dispatch-fee-automatically-populate-on-their-invoices-in-servicetitan-image-luu3ib6t.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A42%3A55Z&se=2026-10-31T02%3A42%3A55Z&sr=c&sp=r&sig=WkCokQkmt7enoYeTlT73te3DsUJb1MCZS5ABOPkWJUI%3D)

### Create a new job type without a dispatch fee

1. Go to **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/is-it-possible-to-exclude-specific-customers-from-having-a-default-dispatch-fee-automatically-populate-on-their-invoices-in-servicetitan-image-m57r7s8k.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A42%3A55Z&se=2026-10-31T02%3A42%3A55Z&sr=c&sp=r&sig=WkCokQkmt7enoYeTlT73te3DsUJb1MCZS5ABOPkWJUI%3D)** **> Operations > Job Types**.
2. At the top of the screen, click **Add**.
3. [Set up the job type](/construction/docs/set-up-and-use-job-types) without including a dispatch fee.
4. Use this job type for customers who shouldn't be charged the fee.

### Manually remove the dispatch fee from the invoice

While you're creating an invoice for exempt customers, delete the dispatch fee line item before finalizing the invoice.