---
title: "How to Turn Off IVR in Phones Pro"
slug: "how-to-turn-off-ivr-in-phones-pro"
updated: 2026-10-15T01:12:19Z
published: 2026-10-15T01:12:19Z
canonical: "help.servicetitan.com/how-to-turn-off-ivr-in-phones-pro"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Turn Off IVR in Phones Pro

## Problem

You need to turn off IVR temporarily while Google verifies your phone numbers.

## Solution

1. Go to DialPad.com.
2. Click **Settings** **>** **Main Line**.
3. Go to **Business Hours Call Routing**
4. Click on **Edit Call Routing**.
5. Make sure you are under the *Open Hours* tab.
6. Locate **Other** routing options and select another option. This will temporarily change your call routing from the IVR.
7. When you need to move it back, click on **To an automated response menu**.

Automated phone menu that greets callers and routes them to the right team or queue based on their input.

**What it does:** Reduces hold times and misrouted calls by intelligently directing customers to the appropriate CSR or department.

**Also called:** Phone tree, Auto-attendant

**Tags:** Phones Pro, Contact Center Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** Interactive Voice Response