How to Turn Off IVR in Phones Pro
- Updated on Jul 11, 2026
- Published on Mar 23, 2026
Problem
You need to turn off IVR temporarily while Google verifies your phone numbers.
Solution
Go to DialPad.com.
Click Settings > Main Line.
Go to Business Hours Call Routing
Click on Edit Call Routing.
Make sure you are under the Open Hours tab.
Locate Other routing options and select another option. This will temporarily change your call routing from the IVR.
When you need to move it back, click on To an automated response menu.
Automated phone menu that greets callers and routes them to the right team or queue based on their input.
What it does: Reduces hold times and misrouted calls by intelligently directing customers to the appropriate CSR or department.
Also called: Phone tree, Auto-attendant
Tags: Phones Pro, Contact Center Pro
See the full glossary →
a.k.a. Interactive Voice Response
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