---
title: "How to send and receive Text Messages in ServiceTitan"
slug: "how-to-send-and-receive-text-messages-in-servicetitan"
updated: 2026-10-15T01:07:06Z
published: 2026-10-15T01:07:06Z
canonical: "help.servicetitan.com/how-to-send-and-receive-text-messages-in-servicetitan"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to send and receive Text Messages in ServiceTitan

## Problem

You don't receive text messages in ServiceTitan and they go to your office phone number instead.

## Solution

Register your brand with the TCR, and enable **Allow Incoming SMS?** on your phone numbers. Check and disable the self-dispatch text block in *Feature Configurations* if needed.

### Ensure your company's brand is registered with the TCR for messaging

1. Complete the [Register for Texting](/construction/docs/register-your-business-for-sms-and-mms-delivery) form in your ServiceTitan account.
2. Ensure your company has a website (or online presence) to be approved.
3. Have a dedicated area on your website with the following:
  1. Call-to-Action (CTA)
  2. Privacy Policy
  3. Terms & Conditions

For more information, see [TCR campaign guidelines and requirements](/construction/docs/tcr-campaign-guidelines-and-requirements).

### Check your phone numbers for incoming messages

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A45Z&se=2026-10-31T02%3A49%3A45Z&sr=c&sp=r&sig=52fS8T4Xga7kwNuO5EQ8jFlEfIA4xrYR7iJJJlB4hUc%3D) .
2. In the side panel, click **Phones Pro > Phone Numbers.**
3. Hover over a phone number and click **Edit** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-edit.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A45Z&se=2026-10-31T02%3A49%3A45Z&sr=c&sp=r&sig=52fS8T4Xga7kwNuO5EQ8jFlEfIA4xrYR7iJJJlB4hUc%3D) .
4. Ensure the *Allow Incoming SMS?* option is set to **Yes**.
5. Click **Save**.

### Resolve issues with dispatch text delivery to technicians

Check *Feature Configurations* to see if your account is set to send texts only when office employees dispatch technicians—not when technicians self-dispatch.

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A45Z&se=2026-10-31T02%3A49%3A45Z&sr=c&sp=r&sig=52fS8T4Xga7kwNuO5EQ8jFlEfIA4xrYR7iJJJlB4hUc%3D).
2. In the side panel, click **Your Account > Feature Configurations**.
3. In the search box, type **Disable Dispatch Text when Technician Self-Dispatches**.
4. Check if the configuration is enabled for your account, and disable it if necessary.

### Contact Technical Support

If you're still not receiving text messages through ServiceTitan, gather recent examples from the past 24–48 hours and share them with your [Support Agent](https://go.servicetitan.com/#/ask) using the format below:

- Sender's phone number
- Recipient's phone number
- Date, time, and time zone of the message
- Brief description of the issue

Targeted text message campaigns sent to customer segments through Marketing Pro.

**What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers.

**Also called:** Text marketing, SMS marketing

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** Text Campaigns

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)