---
title: "How to roll over calls to another phone number when not answered?"
slug: "how-to-roll-over-calls-to-another-phone-number-when-not-answered"
updated: 2026-10-15T01:11:48Z
published: 2026-10-15T01:11:48Z
canonical: "help.servicetitan.com/how-to-roll-over-calls-to-another-phone-number-when-not-answered"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to roll over calls to another phone number when not answered?

## Problem

You want to know how to forward calls to another number if the call is not answered. This requires the Phones Pro feature with Dialpad integration.

## Solution

This feature is only available with Phones Pro integration. To get started with Phones Pro, request a demo on our [Pro Products](https://www.servicetitan.com/features/pro) page, or reach out to your Customer Success Manager (CSM) or Pro Account Manager.

### Set up your Fallback Option

To choose what happens to the calls when no operators are available during business hours:

1. In [DialPad](https://dialpad.com/settings), go to **Admin Settings > Main Line** (or **Departments** or **Ai Contact Centers** based on your setup).
2. Click **Business Hours & Call Routing**, and then **Edit Call Routing**.
3. Scroll down and find the *Fallback Options* section.
4. Select **To a team member / room phone / external number** and enter the phone number you want calls to roll over to if the main line number does not answer. ![Cursor clicking To a team member / room phone / external number](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-to-roll-over-calls-to-another-phone-number-when-not-answered-image-wt2icryd.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A48%3A49Z&se=2026-10-31T04%3A48%3A49Z&sr=c&sp=r&sig=o6TnweUJoBbVw7U%2BY4lJaXuQ3uwYwoPYSVZk5fYi1So%3D)
5. Press **Enter** to save the changes.
6. Place test calls to ensure the routing works as expected.

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)