---
title: "How to resolve Dialpad login issues"
slug: "how-to-resolve-dialpad-login-issues"
updated: 2026-10-15T01:13:29Z
published: 2026-10-15T01:13:29Z
canonical: "help.servicetitan.com/how-to-resolve-dialpad-login-issues"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to resolve Dialpad login issues

## Problem

You can't log into Dialpad. You're not getting reset password emails.

## Solution

### Check your email address

1. Confirm the email address you are using to log in to Dialpad.
2. Check if the email address is associated with either the employee or Technician Profile in ServiceTitan.
3. If are unable to log in, ensure you are using the correct email address from your employee or technician account.

> [!TIP]
> **Tip:** If your account is connected to Gmail or Office 365, click **Log in with Google** or **Log in with Microsoft** to access your account.

### Try resetting your password

1. When trying to log in to your Dialpad account, click **Forgot password**.
2. Enter your email address.
3. Check your email inbox. Look for a reset password email from Dialpad.

> [!TIP]
> **Tip:** If you don't see the email, check your spam or junk folder. Sometimes emails end up there.

### Ensure your web browser is up to date

1. On your computer, open *Google Chrome*.
2. At the top right, click **More** and then **Clear browsing data**. A new window opens.
3. Select the **Advanced** tab.
4. From the *Time range* dropdown, select **All time**.
5. Select **Cookies and other site data** and **Cached images and files**.
6. Click **Clear data**.

![Cursor clicking Clear data](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-to-resolve-dialpad-login-issues-image-c11yukp2.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A45%3A34Z&se=2026-10-31T04%3A45%3A34Z&sr=c&sp=r&sig=4ZlyVAlrYLT3ce2B9Uj%2F5LU3oepmN6QmGOsGKcaJpU4%3D)

The user record for a field technician in ServiceTitan, containing schedule, skills, pay rates, certifications, and performance history.

**What it does:** Centralizes all information needed to schedule, pay, and evaluate a technician from a single record.

**Also called:** Tech profile, Field user record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)