---
title: "\"Business Unit does not have address\" error when creating a counter sale"
slug: "how-to-resolve-business-unit-does-not-have-address-for-counter-sales-invoice"
updated: 2026-10-15T00:14:03Z
published: 2026-10-15T00:14:03Z
canonical: "help.servicetitan.com/how-to-resolve-business-unit-does-not-have-address-for-counter-sales-invoice"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# "Business Unit does not have address" error when creating a counter sale

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A42Z&se=2026-10-31T03%3A39%3A42Z&sr=c&sp=r&sig=cNo%2FTnX4RxCBlMIWJkNj73kgcXTwT82m4jYmUAB7Zdc%3D) Troubleshooting **Role:** Administrator · Office Admin · Accountant · Bookkeeper**Area:** Counter Sales · Point of Sale (POS) · Business Units · All versions

> [!NOTE]
> **Before you start:** You need the **Edit business units** permission to edit a business unit. If you don't have it, contact your admin.

## **What you're seeing**

When you try to create a point of sale ticket for counter sales, you get the notification: **"Business Unit does not have address for counter sales invoice."** You can't complete the counter sale.

## **Why this happens**

**Reason 1**

**The business unit has no address entered.** The business unit you're using for the counter sale doesn't have an address entered. Counter sales require the business unit to have an address.

## **How to fix it**

### **1****Add an address to the business unit.**

1. On the navigation bar, go to **Settings**.
2. In the side panel, go to **Operations > Business Units**.
3. Find the business unit you tried to use for counter sales.
4. Click **Edit**.
5. On the **Edit Business Unit** screen, click the **Address** tab.
6. Enter the business unit's address.
7. Click **Save**.

> [!NOTE]
> **✓ Done ·** The business unit now has an address, and you can create counter sale invoices for it.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The business unit name you're using for counter sales
- The exact text of the error message
- Confirmation that you added and saved an address on the **Address** tab
- Which steps from this article you already tried

## **Want to learn more?**

[**Process point of sale transactions from the office ›**](https://help.servicetitan.com/construction/docs/process-point-of-sale-transactions-from-the-office) How to run counter sales and other POS transactions from the office.

[**Can't create a counter sale invoice because the Location field is empty ›**](https://help.servicetitan.com/construction/docs/add-employee-to-pos-location-to-create-counter-sale-invoices) Resolve a related counter sale error caused by a missing POS location.