---
title: "\"Action cancelled\" error when updating Idle Time settings"
slug: "how-to-resolve-action-cancelled-error-message-when-updating-idle-time-settings"
updated: 2026-10-15T01:05:31Z
published: 2026-10-15T01:05:31Z
canonical: "help.servicetitan.com/how-to-resolve-action-cancelled-error-message-when-updating-idle-time-settings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# "Action cancelled" error when updating Idle Time settings

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A43Z&se=2026-10-31T03%3A38%3A43Z&sr=c&sp=r&sig=2d8a0t8mV0ZexMZabk9NCgo8kPQd4XbhAH1%2FoP9nZzg%3D) Troubleshooting **Role:** Administrator · Bookkeeper · Office Admin**Area:** Payroll, Idle Time settings • All versions

## **What you're seeing**

You are trying to change your Idle Time settings, and instead of saving, you get an error like: "Action cancelled The value of item with key 'Config:PayForIdleTimeUpTo:Tenant: [COMPANY NAME]' has been modified by another transaction." Your change does not save.

## **Why this happens**

**Reason 1**

**Another transaction changed the same setting at the same time.** This error means the same setting was being changed by another transaction at the same time you tried to save. ServiceTitan blocks the save to avoid two conflicting changes overwriting each other. It is not a problem with your account or your permissions. It is a timing conflict.

## **How to fix it**

**Before you start**

You need access to Payroll settings to change Idle Time. If you do not have it, contact your admin.

### **1****Update your Idle Time settings**

1. Go to **Settings**.
2. Select **People**.
3. Choose **Payroll**.
4. Click **Idle Time**.
5. Make your changes to remove or adjust the **Idle Time** settings as needed, then save.

> [!NOTE]
> **Note:** If you see the error again, it means another change is still happening at the same time. Wait a moment, then try your change again.

> [!NOTE]
> **✓ Done ·** Your Idle Time settings save without the "Action cancelled" error.

## **Still not working?**

If the error keeps appearing after waiting and retrying, contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The exact error message you are seeing
- The Idle Time setting you are trying to change and the value you want
- The approximate time(s) you saw the error
- Whether anyone else may be editing payroll settings at the same time

## **Want to learn more?**

[**Idle Time Settings Are Not Producing Expected Result With Simple Clock In/Out ›**](https://help.servicetitan.com/construction/docs/idle-time-settings-are-not-producing-expected-result-with-simple-clock-in-out) Troubleshoot Idle Time rules that don't calculate as expected when employees use simple clock in/out.

[**Manage technician idle time ›**](https://help.servicetitan.com/construction/docs/manage-technician-idle-time) Set up and manage how idle time is tracked and paid for technicians.