---
title: "How to Reset Office Phone Numbers for Specific Employees in Basic Phones"
slug: "how-to-reset-office-phone-numbers-for-specific-employees-in-basic-phones"
updated: 2026-10-15T01:08:27Z
published: 2026-10-15T01:08:27Z
canonical: "help.servicetitan.com/how-to-reset-office-phone-numbers-for-specific-employees-in-basic-phones"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Reset Office Phone Numbers for Specific Employees in Basic Phones

## Problem

You have changed the office phone numbers (DIDs) for certain employees and need to set those new office numbers in ServiceTitan.

## Solution

1. Go into **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T04%3A50%3A18Z&se=2026-10-31T05%3A50%3A18Z&sr=c&sp=r&sig=Pufa1UQw338HdMJZH5MWoFvyVCjONu2GBQ3tChFc7%2BU%3D) **> People > Employees**.
2. Find the employee that needs their DID changed to the new number they have been given and click on **Edit** to the far right hand side of their name.
3. Change the *Office phone number* to the new DID they have been given.
4. Click **Save** at the bottom of the screen.
5. Repeat the steps for each employee that has had their DID changed.

That's it! You have successfully reset the office phone numbers for specific employees in Basic Phones.