---
title: "How to Locate a Payment Received"
slug: "how-to-locate-a-payment-received"
updated: 2026-10-15T00:54:16Z
published: 2026-10-15T00:54:16Z
canonical: "help.servicetitan.com/how-to-locate-a-payment-received"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Locate a Payment Received

## Problem

You received a payment for a specific amount but you are unsure where it was applied in ServiceTitan.

## Solution

You can search for a payment in the following areas:

From the search page:

1. Go to the navigation bar and click **Search**.
2. On the search screen, select **Payments** from the **Search** dropdown.
3. Use the following filters to narrow down your search and see all of the transactions around the same time of the transaction in your statement:
  1. **Paid Before:** Set the beginning of the date range you want to include in your search.
  2. **Paid After:** Set the end of the date range you want to include in your search.
4. In the search results, compare transaction dates and amounts to locate the payment received.
5. When you locate the payment, click the invoice link to see the invoice where the payment was applied.

From the Customer Profile:

1. Go to the navigation bar and click **Search**.
2. On the search screen, select **Customer** from the **Search** dropdown.
3. Enter search details on the customer and click **Search**.
4. Click on the customer associated with the payment.
5. On the Customer Profile that opens, click **Payments**.
6. Use the **Filter** icon on the column headers to filter the payments.
7. Click on a column header to sort the payments.

From the invoice screen:

1. Go to the navigation bar and click **Search**.
2. On the search screen, select **Invoice** from the **Search** dropdown.
3. Enter search details on the invoice and click **Search**.
4. Click on the invoice associated with the payment.
5. On the invoice screen that opens, click **Collect and apply payment**.
6. On the *Collect and Apply Payments* screen that opens, select **Credits**.
7. The *Credit* section expands to show available credit from payments collected from the customer.