---
title: "How to fix long delays and failed connections when placing outbound calls in ServiceTitan using Blue Connect?"
slug: "how-to-fix-long-delays-failed-connections-outbound-calls-servicetitan-blue-conne"
updated: 2026-10-15T01:09:07Z
published: 2026-10-15T01:09:07Z
canonical: "help.servicetitan.com/how-to-fix-long-delays-failed-connections-outbound-calls-servicetitan-blue-conne"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to fix long delays and failed connections when placing outbound calls in ServiceTitan using Blue Connect?

## Problem

Employees experience long delays when connecting calls through ServiceTitan. Often, calls do not connect, requiring multiple attempts.

## Solution

1. Clear the cache of your *Chrome* browser.
  1. Click **More** at the top right corner of your *Chrome* browser.
  2. Click **More Tools**.
  3. Click **Clear Browsing Data** on the pop-up menu.
  4. Select **Cookies and Cached images and files**.
  5. Change the time filter at the top to **All Time**.
  6. Click **Clear Data**.
  7. Make a hard refresh by selecting **Ctrl** + **Shift** + **R**.
2. After clearing the cache, make a test call to the tracking number to see if the issue is resolved.
3. Continue to monitor the calls. If the problem happens again, contact [Technical Support](https://go.servicetitan.com/#/ask) for assistance.