---
title: "How to Fix Incorrect Time on Polycom VVX 250 Obi Series Phone"
slug: "how-to-fix-incorrect-time-on-polycom-vvx-250-obi-series-phone"
updated: 2026-10-15T01:11:26Z
published: 2026-10-15T01:11:26Z
canonical: "help.servicetitan.com/how-to-fix-incorrect-time-on-polycom-vvx-250-obi-series-phone"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Fix Incorrect Time on Polycom VVX 250 Obi Series Phone

## Problem

The phone is not showing the correct time for the user's timezone (PST) even after changing the *Date & Time* and timezone settings.

## Solution

To solve this issue, try checking the SNTP in the Phone Web Interface or the network, or modify the phone settings.

### Check SNTP in the Phone Web Interface (GUI)

1. Get your phone's IP address.
  1. On the phone, press **Menu/Settings > Status > Network > TCPIP Parameters**.
  2. Note the IP address.
2. From a computer on the same network as the phone, open a web browser and navigate to your phone's IP address.
3. Log in using the username **admin** and your phone's password.
4. Click **Preferences > Date & Time**.
5. Under *Time Synchronization*, ensure *SNTP Server* is set to **pool.ntp.org**.
6. When finished, click **Save**.

> [!NOTE]
> **Note:** The phone will begin rebooting. Let it complete the process.

### Change the Time Synch option in the phone settings

The problem may lie in your router or server. Potentially, the issue may also originate with your ISP.

You may also try modifying the Time Synch option in the phone setting via web GUI:

1. Navigate to phone **Preferences**.
2. Click **Date & Time**.
3. Expand **Time Synchronization**.
4. For *Override DHCP's SNTP Server*, set it to **No**.

### Check your Network/ISP

If date and time issues persist, the device providing Internet and SNTP settings to your network may need attention. Check the configuration on your DHCP device (the router, server, etc.), set SNTP, and open DNS.

- **Primary Timer Server**: 0.pool.ntp.org
- **Secondary Time Server**: 1.pool.ntp.org
- **Primary DNS**: 8.8.8.8
- **Secondary DNS**: 8.8.4.4
- **DNS Domain**: google.com

If the issue continues after local troubleshooting, contact your Internet service provider to report an SNTP issue preventing your network devices from syncing the correct date and time.